GP surgery in Worcester
Haresfield House Surgery
37 Newtown Road, Worcester, WR5 1HG
Scores 45 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone46
- Easy to contact online89
- Good experience of getting in touch40
- Did not wait too long for the appointment38
Quality of care 46
- Patients rate the surgery as good38
- Patients got what they needed29
- Doctors and nurses listen73
- Patients trust the staff32
- Inspection rating (Good)50
- Health checks and screening done46
- Meets NHS clinical targets93
- Children vaccinated on time88
What patients say
103 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
76%
say their experience is good
about the England average (77%)
+1
change since last year
2025: 74% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 50% |
| Easy to contact via website | 77% | 58% | 68% |
| Easy to contact via NHS App | 47% | 54% | 42% |
| Reception staff helpful | 90% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 32% |
| Sees preferred clinician | 14% | 42% | 32% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 92% |
| Next steps within 2 days | 93% | 93% | 94% |
| Good experience of contacting | 72% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 44% |
| Waiting time was about right | 67% | 69% | 74% |
| Remote appointment | 21% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 84% |
| Treated with care and concern | 86% | 86% | 84% |
| Considered mental wellbeing | 69% | 75% | 71% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 91% | 93% | 94% |
| Involved in decisions | 87% | 92% | 91% |
| Needs were met | 88% | 90% | 87% |
| Overall | |||
| Overall experience good | 76% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 69% |
| Supported by local services | 70% | 70% | 63% |
| Discussed managing condition | 38% | 43% | 49% |
| Agreed a care plan | 26% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 July 2022. Bank holidays may differ.
- Address
- 37 Newtown Road, Worcester, WR5 1HG
- Phone
- 01905 368503
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Worcs Worcester City GP PCN (a group of local surgeries that share services)
- NHS code
- M81022 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Kempsey Surgery
- Old Road North, Kempsey, Worcester, WR5 3JZ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 March 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.2% | 15.2% |
| Diabetes | 7.8% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 14.8% | 14.3% |
| Obesity | 19.0% | 13.9% |
| Smoking | 15.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Haresfield House Surgerythis surgery | – | 45 | 60% | 76% | Yes |
| St Martin's Gate SurgeryWorcester, WR5 1EZ | under 0.1 miles | 50 | 77% | 77% | Yes |
| Spring Gardens Group Medical PracticeWorcester, WR1 2BS | 0.6 miles | 82 | 77% | 86% | Yes |
| Elbury Moor Medical CentreWorcester, WR4 9TX | 0.9 miles | 36 | 63% | 68% | Yes |
| Albany House SurgeryWorcester, WR1 3DU | 1.1 miles | 29 | 46% | 76% | Yes |
| Thorneloe Lodge SurgeryWorcester, WR1 1RU | 1.1 miles | 42 | 63% | 71% | Yes |
| Barbourne Health CentreWorcester, WR3 7LH | 1.4 miles | 60 | 56% | 81% | Yes |
| Severn Valley Medical PracticeWorcester, WR2 5HL | 1.4 miles | 28 | 38% | 77% | Yes |
| St Johns House SurgeryWorcester, WR2 5ER | 2.1 miles | 13 | 48% | 68% | Yes |
| Corbett Medical PracticeDroitwich, WR9 7BE | 5.3 miles | 50 | 65% | 77% | Yes |
Spring Gardens Group Medical Practice is 0.6 miles away, scores 82 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Haresfield House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Haresfield House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01905 368503.
How do patients rate Haresfield House Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at Haresfield House Surgery said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Haresfield House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Haresfield House Surgery as Good at its last published inspection (report published 19 March 2019).
What are the opening times of Haresfield House Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 July 2022. Bank holidays may differ.
How do I contact Haresfield House Surgery?
Call 01905 368503. You can also book and order repeat prescriptions in the NHS App. The address is 37 Newtown Road, Worcester, WR5 1HG.
Does Haresfield House Surgery have a branch surgery?
Yes. Haresfield House Surgery also runs Kempsey Surgery (Old Road North, Kempsey, Worcester, WR5 3JZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Haresfield House Surgery?
Around 18,167 patients are registered (January 2025). The surgery is part of South Worcs Worcester City GP PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.