GP surgery in Worcester
St Johns House Surgery
St John's House Medical Centre, 299 Bromyard Road, Worcester, WR2 5ER
Scores 13 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone25
- Easy to contact online82
- Good experience of getting in touch19
- Did not wait too long for the appointment24
Quality of care 6
- Patients rate the surgery as good17
- Patients got what they needed14
- Doctors and nurses listen25
- Patients trust the staff19
- Inspection rating (Requires improvement)2
- Health checks and screening done10
- Meets NHS clinical targets67
- Children vaccinated on time72
What patients say
108 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-2
change since last year
2025: 70% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 41% |
| Easy to contact via website | 72% | 58% | 72% |
| Easy to contact via NHS App | 62% | 54% | 54% |
| Reception staff helpful | 74% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 23% |
| Sees preferred clinician | 22% | 42% | 16% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 88% |
| Next steps within 2 days | 87% | 93% | 87% |
| Good experience of contacting | 64% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 38% |
| Waiting time was about right | 62% | 69% | 66% |
| Remote appointment | 41% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 81% |
| Treated with care and concern | 78% | 86% | 79% |
| Considered mental wellbeing | 68% | 75% | 59% |
| Had all the information needed | 88% | 92% | 90% |
| Confidence and trust | 89% | 93% | 89% |
| Involved in decisions | 86% | 92% | 92% |
| Needs were met | 84% | 90% | 89% |
| Overall | |||
| Overall experience good | 68% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 76% |
| Supported by local services | 63% | 70% | 66% |
| Discussed managing condition | 31% | 43% | 38% |
| Agreed a care plan | 34% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:15am to 6pm |
| Tuesday | 8:15am to 6pm |
| Wednesday | 8:15am to 6pm |
| Thursday | 8:15am to 6pm |
| Friday | 8:15am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 July 2023. Bank holidays may differ.
- Address
- St John's House Medical Centre, 299 Bromyard Road, Worcester, WR2 5ER
- Phone
- 01905 421688
- Website
- www.stjohnshousesurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Worcs Worcester City GP PCN (a group of local surgeries that share services)
- NHS code
- M81063 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Parent and baby room
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 24 September 2025
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 7.0% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 17.5% | 14.3% |
| Obesity | 17.1% | 13.9% |
| Smoking | 13.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 53% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 61% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Johns House Surgerythis surgery | – | 13 | 48% | 68% | Yes |
| Severn Valley Medical PracticeWorcester, WR2 5HL | 0.7 miles | 28 | 38% | 77% | Yes |
| Albany House SurgeryWorcester, WR1 3DU | 1.4 miles | 29 | 46% | 76% | Yes |
| Thorneloe Lodge SurgeryWorcester, WR1 1RU | 1.5 miles | 42 | 63% | 71% | Yes |
| Spring Gardens Group Medical PracticeWorcester, WR1 2BS | 1.5 miles | 82 | 77% | 86% | Yes |
| Barbourne Health CentreWorcester, WR3 7LH | 1.9 miles | 60 | 56% | 81% | Yes |
| St Martin's Gate SurgeryWorcester, WR5 1EZ | 2.1 miles | 50 | 77% | 77% | Yes |
| Haresfield House SurgeryWorcester, WR5 1HG | 2.1 miles | 45 | 60% | 76% | Yes |
| Elbury Moor Medical CentreWorcester, WR4 9TX | 2.8 miles | 36 | 63% | 68% | Yes |
| St Saviours SurgeryMalvern, WR14 1DD | 4.6 miles | 80 | 74% | 92% | Yes |
Severn Valley Medical Practice is 0.7 miles away, scores 28 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Johns House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Johns House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01905 421688.
How do patients rate St Johns House Surgery?
In the 2026 NHS GP Patient Survey, 68% of patients at St Johns House Surgery said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 13 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for St Johns House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated St Johns House Surgery as Requires improvement at its last published inspection (report published 24 September 2025).
What are the opening times of St Johns House Surgery?
Reception is open Monday 8:15am to 6pm, Tuesday 8:15am to 6pm, Wednesday 8:15am to 6pm, Thursday 8:15am to 6pm, Friday 8:15am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 July 2023. Bank holidays may differ.
How do I contact St Johns House Surgery?
Call 01905 421688 or visit its website, www.stjohnshousesurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is St John's House Medical Centre, 299 Bromyard Road, Worcester, WR2 5ER.
How many patients are registered at St Johns House Surgery?
Around 13,794 patients are registered (January 2025). The surgery is part of South Worcs Worcester City GP PCN, a group of local surgeries that share staff and services, in the Herefordshire and Worcestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.