GP surgery in Charnwood
Alpine House Surgery
86 Rothley Road, Mountsorrel, Loughborough, LE12 7JU
Scores 51 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 48
- Easy to get through on the phone58
- Easy to contact online31
- Good experience of getting in touch43
- Did not wait too long for the appointment48
Quality of care 55
- Patients rate the surgery as good43
- Patients got what they needed37
- Doctors and nurses listen53
- Patients trust the staff76
- Inspection rating (Good)50
- Health checks and screening done57
- Meets NHS clinical targets69
- Children vaccinated on time99
What patients say
104 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
+4
change since last year
2025: 73% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 50% |
| Easy to contact via website | 50% | 58% | 34% |
| Easy to contact via NHS App | 53% | 54% | 59% |
| Reception staff helpful | 90% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 29% |
| Sees preferred clinician | 55% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 87% |
| Next steps within 2 days | 85% | 93% | 89% |
| Good experience of contacting | 73% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 51% |
| Waiting time was about right | 71% | 69% | 61% |
| Remote appointment | 19% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 89% |
| Treated with care and concern | 87% | 86% | 88% |
| Considered mental wellbeing | 68% | 75% | 68% |
| Had all the information needed | 93% | 92% | 84% |
| Confidence and trust | 97% | 93% | 91% |
| Involved in decisions | 100% | 92% | 91% |
| Needs were met | 89% | 90% | 91% |
| Overall | |||
| Overall experience good | 77% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 83% |
| Supported by local services | 72% | 70% | 58% |
| Discussed managing condition | 54% | 43% | 37% |
| Agreed a care plan | 47% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:15am to 6:30pm |
| Tuesday | 8:15am to 6:30pm |
| Wednesday | 8:15am to 6:30pm |
| Thursday | 8:15am to 6:30pm |
| Friday | 8:15am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 February 2020. Bank holidays may differ.
- Address
- 86 Rothley Road, Mountsorrel, Loughborough, LE12 7JU
- Phone
- 0116 216 9947
- Website
- www.alpinehousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Soar Valley PCN (a group of local surgeries that share services)
- NHS code
- C82095 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 February 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 20.9% | 14.3% |
| Obesity | 11.4% | 13.9% |
| Smoking | 12.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Alpine House Surgerythis surgery | – | 51 | 66% | 77% | Yes |
| Charnwood SurgeryLoughborough, LE12 7DJ | 0.3 miles | 88 | 89% | 91% | Yes |
| The Banks SurgeryLoughborough, LE12 7RD | 1.5 miles | 94 | 88% | 89% | Yes |
| Dr MK Lakhani's PracticeLoughborough, LE12 7UD | 1.7 miles | 67 | 55% | 89% | Yes |
| Quorn Medical CentreLoughborough, LE12 8BP | 1.8 miles | 92 | 80% | 95% | Yes |
| Barrow Health CentreLoughborough, LE12 8PY | 1.9 miles | 41 | 50% | 79% | Yes |
| Greengate Medical CentreLeicester, LE4 3JF | 3.1 miles | 37 | 42% | 77% | Yes |
| Dr SJC Clay's PracticeLoughborough, LE12 8RY | 3.2 miles | 99 | 96% | 92% | Yes |
| The Jubilee Medical PracticeLeicester, LE7 2EQ | 3.3 miles | 56 | 63% | 81% | Yes |
| The County PracticeLeicester, LE7 2EQ | 3.4 miles | 77 | 86% | 87% | Yes |
Charnwood Surgery is 0.3 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Alpine House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Alpine House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0116 216 9947.
How do patients rate Alpine House Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Alpine House Surgery said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Alpine House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Alpine House Surgery as Good at its last published inspection (report published 27 February 2017).
What are the opening times of Alpine House Surgery?
Reception is open Monday 8:15am to 6:30pm, Tuesday 8:15am to 6:30pm, Wednesday 8:15am to 6:30pm, Thursday 8:15am to 6:30pm, Friday 8:15am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 February 2020. Bank holidays may differ.
How do I contact Alpine House Surgery?
Call 0116 216 9947 or visit its website, www.alpinehousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 86 Rothley Road, Mountsorrel, Loughborough, LE12 7JU.
How many patients are registered at Alpine House Surgery?
Around 9,054 patients are registered (January 2025). The surgery is part of Soar Valley PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.