GP surgery in Charnwood
The Banks Surgery
9 the Banks, Sileby, Loughborough, LE12 7RD
Scores 94 out of 100, excellent for a GP surgery in England. 89% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 96
- Easy to get through on the phone93
- Easy to contact online54
- Good experience of getting in touch94
- Did not wait too long for the appointment98
Quality of care 89
- Patients rate the surgery as good82
- Patients got what they needed77
- Doctors and nurses listen87
- Patients trust the staff95
- Inspection rating (Good)50
- Health checks and screening done67
- Meets NHS clinical targets77
- Children vaccinated on time69
What patients say
107 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
-4
change since last year
2025: 93% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 87% |
| Easy to contact via website | 60% | 58% | 50% |
| Easy to contact via NHS App | 88% | 54% | 63% |
| Reception staff helpful | 99% | 85% | 100% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 29% |
| Sees preferred clinician | 89% | 42% | 79% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 99% |
| Next steps within 2 days | 99% | 93% | 98% |
| Good experience of contacting | 93% | 73% | 94% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 68% |
| Waiting time was about right | 94% | 69% | 89% |
| Remote appointment | 36% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 93% |
| Treated with care and concern | 94% | 86% | 92% |
| Considered mental wellbeing | 79% | 75% | 86% |
| Had all the information needed | 98% | 92% | 94% |
| Confidence and trust | 99% | 93% | 97% |
| Involved in decisions | 99% | 92% | 98% |
| Needs were met | 95% | 90% | 97% |
| Overall | |||
| Overall experience good | 88% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 88% |
| Supported by local services | 76% | 70% | 76% |
| Discussed managing condition | 52% | 43% | 54% |
| Agreed a care plan | 47% | 46% | 48% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 1pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 July 2016. Bank holidays may differ.
- Address
- 9 the Banks, Sileby, Loughborough, LE12 7RD
- Phone
- 01509 812343
- Website
- www.thebankssurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Soar Valley PCN (a group of local surgeries that share services)
- NHS code
- C82600 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 26 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.5% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 18.3% | 14.3% |
| Obesity | 12.2% | 13.9% |
| Smoking | 16.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Banks Surgerythis surgery | – | 94 | 88% | 89% | Yes |
| Dr MK Lakhani's PracticeLoughborough, LE12 7UD | 0.2 miles | 67 | 55% | 89% | Yes |
| Charnwood SurgeryLoughborough, LE12 7DJ | 1.4 miles | 88 | 89% | 91% | Yes |
| Alpine House SurgeryLoughborough, LE12 7JU | 1.5 miles | 51 | 66% | 77% | Yes |
| Barrow Health CentreLoughborough, LE12 8PY | 2.3 miles | 41 | 50% | 79% | Yes |
| The County PracticeLeicester, LE7 2EQ | 2.6 miles | 77 | 86% | 87% | Yes |
| The Jubilee Medical PracticeLeicester, LE7 2EQ | 2.6 miles | 56 | 63% | 81% | Yes |
| Quorn Medical CentreLoughborough, LE12 8BP | 2.7 miles | 92 | 80% | 95% | Yes |
| Greengate Medical CentreLeicester, LE4 3JF | 3.6 miles | 37 | 42% | 77% | Yes |
| Birstall Medical CentreLeicester, LE4 4EE | 3.8 miles | 26 | 56% | 74% | Yes |
Common questions
Is The Banks Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Banks Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01509 812343.
How do patients rate The Banks Surgery?
In the 2026 NHS GP Patient Survey, 89% of patients at The Banks Surgery said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 94 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for The Banks Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Banks Surgery as Good at its last published inspection (report published 26 April 2017).
What are the opening times of The Banks Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 1pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 July 2016. Bank holidays may differ.
How do I contact The Banks Surgery?
Call 01509 812343 or visit its website, www.thebankssurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 9 the Banks, Sileby, Loughborough, LE12 7RD.
How many patients are registered at The Banks Surgery?
Around 6,220 patients are registered (January 2025). The surgery is part of Soar Valley PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.