GP surgery in Charnwood
Dr MK Lakhani's Practice
Highgate Surgery, 5 Storer Close, Sileby, Loughborough, LE12 7UD
Scores 67 out of 100, good for a GP surgery in England. 89% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 58
- Easy to get through on the phone38
- Easy to contact online12
- Good experience of getting in touch64
- Did not wait too long for the appointment82
Quality of care 76
- Patients rate the surgery as good84
- Patients got what they needed54
- Doctors and nurses listen52
- Patients trust the staff35
- Inspection rating (Good)50
- Health checks and screening done69
- Meets NHS clinical targets93
- Children vaccinated on time98
What patients say
100 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
about the England average (57%)
89%
say their experience is good
well above the England average (77%)
+12
change since last year
2025: 77% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 47% |
| Easy to contact via website | 38% | 58% | 50% |
| Easy to contact via NHS App | 58% | 54% | 68% |
| Reception staff helpful | 83% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 48% | 31% | 46% |
| Sees preferred clinician | 41% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 83% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 80% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 42% |
| Waiting time was about right | 83% | 69% | 84% |
| Remote appointment | 26% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 89% |
| Treated with care and concern | 89% | 86% | 86% |
| Considered mental wellbeing | 78% | 75% | 71% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 92% | 93% | 92% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 92% | 90% | 92% |
| Overall | |||
| Overall experience good | 89% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 81% |
| Supported by local services | 71% | 70% | 67% |
| Discussed managing condition | 53% | 43% | 47% |
| Agreed a care plan | 56% | 46% | 61% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 November 2019. Bank holidays may differ.
- Address
- Highgate Surgery, 5 Storer Close, Sileby, Loughborough, LE12 7UD
- Phone
- 01509 816364
- [email protected]
- Website
- www.highgatemedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Soar Valley PCN (a group of local surgeries that share services)
- NHS code
- C82644 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and baby room
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 April 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.3% | 15.2% |
| Diabetes | 9.2% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 21.1% | 14.3% |
| Obesity | 17.7% | 13.9% |
| Smoking | 13.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 86% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dr MK Lakhani's Practicethis surgery | – | 67 | 55% | 89% | Yes |
| The Banks SurgeryLoughborough, LE12 7RD | 0.2 miles | 94 | 88% | 89% | Yes |
| Charnwood SurgeryLoughborough, LE12 7DJ | 1.6 miles | 88 | 89% | 91% | Yes |
| Alpine House SurgeryLoughborough, LE12 7JU | 1.7 miles | 51 | 66% | 77% | Yes |
| Barrow Health CentreLoughborough, LE12 8PY | 2.4 miles | 41 | 50% | 79% | Yes |
| The County PracticeLeicester, LE7 2EQ | 2.5 miles | 77 | 86% | 87% | Yes |
| The Jubilee Medical PracticeLeicester, LE7 2EQ | 2.5 miles | 56 | 63% | 81% | Yes |
| Quorn Medical CentreLoughborough, LE12 8BP | 2.9 miles | 92 | 80% | 95% | Yes |
| Greengate Medical CentreLeicester, LE4 3JF | 3.7 miles | 37 | 42% | 77% | Yes |
| Birstall Medical CentreLeicester, LE4 4EE | 3.9 miles | 26 | 56% | 74% | Yes |
The Banks Surgery is 0.2 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Dr MK Lakhani's Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dr MK Lakhani's Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01509 816364.
How do patients rate Dr MK Lakhani's Practice?
In the 2026 NHS GP Patient Survey, 89% of patients at Dr MK Lakhani's Practice said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 67 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Dr MK Lakhani's Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Dr MK Lakhani's Practice as Good at its last published inspection (report published 28 April 2017).
What are the opening times of Dr MK Lakhani's Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 1pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 November 2019. Bank holidays may differ.
How do I contact Dr MK Lakhani's Practice?
Call 01509 816364 or visit its website, www.highgatemedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Highgate Surgery, 5 Storer Close, Sileby, Loughborough, LE12 7UD.
How many patients are registered at Dr MK Lakhani's Practice?
Around 4,994 patients are registered (January 2025). The surgery is part of Soar Valley PCN, a group of local surgeries that share staff and services, in the Leicester, Leicestershire and Rutland NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.