GP surgery in Ashfield
Ashfield House (Annesley)
Ashfield House, Forest Road, Kirkby-in-Ashfield, Annesley Woodhouse, Nottingham, NG17 9JB
Scores 75 out of 100, good for a GP surgery in England. 83% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 78
- Easy to get through on the phone79
- Easy to contact online69
- Good experience of getting in touch52
- Did not wait too long for the appointment87
Quality of care 68
- Patients rate the surgery as good62
- Patients got what they needed77
- Doctors and nurses listen54
- Patients trust the staff33
- Inspection rating (Good)50
- Health checks and screening done88
- Meets NHS clinical targets65
- Children vaccinated on time47
What patients say
108 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+9
change since last year
2025: 73% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 64% |
| Easy to contact via website | 66% | 58% | 69% |
| Easy to contact via NHS App | 76% | 54% | 72% |
| Reception staff helpful | 94% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 34% |
| Sees preferred clinician | 42% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 79% | 84% | 93% |
| Next steps within 2 days | 95% | 93% | 92% |
| Good experience of contacting | 76% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 52% |
| Waiting time was about right | 86% | 69% | 74% |
| Remote appointment | 16% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 86% |
| Treated with care and concern | 91% | 86% | 86% |
| Considered mental wellbeing | 83% | 75% | 80% |
| Had all the information needed | 90% | 92% | 86% |
| Confidence and trust | 91% | 93% | 89% |
| Involved in decisions | 90% | 92% | 90% |
| Needs were met | 95% | 90% | 90% |
| Overall | |||
| Overall experience good | 83% | 77% | 73% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 77% |
| Supported by local services | 70% | 70% | 74% |
| Discussed managing condition | 41% | 43% | 37% |
| Agreed a care plan | 55% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 108 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 6pm |
| Tuesday | 7:30am to 6pm |
| Wednesday | 7:30am to 6pm |
| Thursday | 7:30am to 6pm |
| Friday | 7:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 July 2025. Bank holidays may differ.
- Address
- Ashfield House, Forest Road, Kirkby-in-Ashfield, Annesley Woodhouse, Nottingham, NG17 9JB
- Phone
- 01623 752295
- [email protected]
- Website
- www.ashfieldhousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ashfield South PCN (a group of local surgeries that share services)
- NHS code
- C84067 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- High-back waiting room chairs
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Tactile flooring: ridged or raised surface, to warn of hazards
- Toilets
- Translation services
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 31 January 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.8% | 15.2% |
| Diabetes | 10.9% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 13.7% | 13.9% |
| Smoking | 12.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 83% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ashfield House (Annesley)this surgery | – | 75 | 78% | 83% | Yes |
| Health Care Complex, KirkbyNottingham, NG17 7BG | 1.7 miles | 33 | 50% | 74% | Yes |
| Lowmoor Road SurgeryNottingham, NG17 7BG | 1.7 miles | 69 | 64% | 87% | Yes |
| Family Medical Centre (Kirkby)Nottingham, NG17 7BG | 1.7 miles | 83 | 74% | 86% | Yes |
| Kirkby Health CentreNottingham, NG17 7LG | 1.7 miles | 75 | 78% | 90% | Yes |
| Kirkby Community Primary Care CentreNottingham, NG17 7AE | 1.8 miles | 32 | 53% | 73% | Yes |
| Selston SurgeryNottingham, NG16 6BT | 1.9 miles | 66 | 78% | 89% | Yes |
| Woodlands Medical PracticeSutton-in-Ashfield, NG17 1JW | 3.0 miles | 72 | 70% | 83% | Yes |
| Willowbrook Medical PracticeSutton-in-Ashfield, NG17 1ES | 3.2 miles | 15 | 40% | 74% | Yes |
| King's Medical CentreSutton-in-Ashfield, NG17 1AT | 3.3 miles | 29 | 63% | 71% | Yes |
Common questions
Is Ashfield House (Annesley) taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ashfield House (Annesley) was taking on new patients. You can register online through the NHS website or call the surgery on 01623 752295.
How do patients rate Ashfield House (Annesley)?
In the 2026 NHS GP Patient Survey, 83% of patients at Ashfield House (Annesley) said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Ashfield House (Annesley)?
The Care Quality Commission, which inspects GP surgeries in England, rated Ashfield House (Annesley) as Good at its last published inspection (report published 31 January 2018).
What are the opening times of Ashfield House (Annesley)?
Reception is open Monday 7:30am to 6pm, Tuesday 7:30am to 6pm, Wednesday 7:30am to 6pm, Thursday 7:30am to 6pm, Friday 7:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 July 2025. Bank holidays may differ.
How do I contact Ashfield House (Annesley)?
Call 01623 752295 or visit its website, www.ashfieldhousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Ashfield House, Forest Road, Kirkby-in-Ashfield, Annesley Woodhouse, Nottingham, NG17 9JB.
How many patients are registered at Ashfield House (Annesley)?
Around 5,644 patients are registered (January 2025). The surgery is part of Ashfield South PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.