GP surgery in Kirkby-in-Ashfield
Health Care Complex, Kirkby
52 Lowmoor Road, Kirkby-in-Ashfield, Nottingham, NG17 7BG
Scores 33 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 41
- Easy to get through on the phone27
- Easy to contact online28
- Good experience of getting in touch37
- Did not wait too long for the appointment68
Quality of care 26
- Patients rate the surgery as good34
- Patients got what they needed18
- Doctors and nurses listen30
- Patients trust the staff86
- Inspection rating (Not rated)–
- Health checks and screening done20
- Meets NHS clinical targets5
- Children vaccinated on time69
What patients say
106 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
below the England average (57%)
74%
say their experience is good
below the England average (77%)
-17
change since last year
2025: 91% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 74% |
| Easy to contact via website | 49% | 58% | 73% |
| Easy to contact via NHS App | 44% | 54% | 63% |
| Reception staff helpful | 83% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 38% |
| Sees preferred clinician | 78% | 42% | 61% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 90% |
| Next steps within 2 days | 97% | 93% | 98% |
| Good experience of contacting | 71% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 74% |
| Waiting time was about right | 77% | 69% | 88% |
| Remote appointment | 13% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 96% |
| Treated with care and concern | 90% | 86% | 97% |
| Considered mental wellbeing | 76% | 75% | 91% |
| Had all the information needed | 94% | 92% | 98% |
| Confidence and trust | 98% | 93% | 97% |
| Involved in decisions | 90% | 92% | 98% |
| Needs were met | 86% | 90% | 98% |
| Overall | |||
| Overall experience good | 74% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 79% |
| Supported by local services | 61% | 70% | 82% |
| Discussed managing condition | 36% | 43% | 61% |
| Agreed a care plan | 37% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 9am to 6pm |
| Tuesday | 9am to 6pm |
| Wednesday | 9am to 6pm |
| Thursday | 9am to 6pm |
| Friday | 9am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 January 2025. Bank holidays may differ.
- Address
- 52 Lowmoor Road, Kirkby-in-Ashfield, Nottingham, NG17 7BG
- Phone
- 01623 752312
- [email protected]
- Website
- www.healthcarecomplex.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ashfield South PCN (a group of local surgeries that share services)
- NHS code
- C84629 · NHS profile
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 9.8% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 3.3% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 31.4% | 14.3% |
| Obesity | 12.7% | 13.9% |
| Smoking | 20.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Health Care Complex, Kirkbythis surgery | – | 33 | 50% | 74% | Yes |
| Lowmoor Road SurgeryNottingham, NG17 7BG | under 0.1 miles | 69 | 64% | 87% | Yes |
| Family Medical Centre (Kirkby)Nottingham, NG17 7BG | under 0.1 miles | 83 | 74% | 86% | Yes |
| Kirkby Health CentreNottingham, NG17 7LG | under 0.1 miles | 75 | 78% | 90% | Yes |
| Kirkby Community Primary Care CentreNottingham, NG17 7AE | 0.2 miles | 32 | 53% | 73% | Yes |
| Ashfield House (Annesley)Nottingham, NG17 9JB | 1.7 miles | 75 | 78% | 83% | Yes |
| King's Medical CentreSutton-in-Ashfield, NG17 1AT | 1.8 miles | 29 | 63% | 71% | Yes |
| Willowbrook Medical PracticeSutton-in-Ashfield, NG17 1ES | 1.8 miles | 15 | 40% | 74% | Yes |
| Woodlands Medical PracticeSutton-in-Ashfield, NG17 1JW | 1.9 miles | 72 | 70% | 83% | Yes |
| Brierley Park Medical GroupSutton-in-Ashfield, NG17 2NF | 2.9 miles | 20 | 43% | 72% | Yes |
Lowmoor Road Surgery is under 0.1 miles away, scores 69 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Health Care Complex, Kirkby taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Health Care Complex, Kirkby was taking on new patients. You can register online through the NHS website or call the surgery on 01623 752312.
How do patients rate Health Care Complex, Kirkby?
In the 2026 NHS GP Patient Survey, 74% of patients at Health Care Complex, Kirkby said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 33 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of Health Care Complex, Kirkby?
Reception is open Monday 9am to 6pm, Tuesday 9am to 6pm, Wednesday 9am to 6pm, Thursday 9am to 6pm, Friday 9am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 January 2025. Bank holidays may differ.
How do I contact Health Care Complex, Kirkby?
Call 01623 752312 or visit its website, www.healthcarecomplex.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 52 Lowmoor Road, Kirkby-in-Ashfield, Nottingham, NG17 7BG.
How many patients are registered at Health Care Complex, Kirkby?
Around 4,489 patients are registered (January 2025). The surgery is part of Ashfield South PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.