GP surgery in Kirkby-in-Ashfield
Kirkby Health Centre
Lowmoor Road, Kirkby-in-Ashfield, Nottingham, NG17 7LG
Scores 75 out of 100, good for a GP surgery in England. 90% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 77
- Easy to get through on the phone79
- Easy to contact online54
- Good experience of getting in touch91
- Did not wait too long for the appointment51
Quality of care 69
- Patients rate the surgery as good86
- Patients got what they needed61
- Doctors and nurses listen76
- Patients trust the staff52
- Inspection rating (Good)50
- Health checks and screening done27
- Meets NHS clinical targets19
- Children vaccinated on time56
What patients say
100 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
90%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 89% · 2026: 90%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 85% |
| Easy to contact via website | 60% | 58% | 73% |
| Easy to contact via NHS App | 87% | 54% | 78% |
| Reception staff helpful | 97% | 85% | 95% |
| Seeing the same person | |||
| Has a preferred clinician | 52% | 31% | 36% |
| Sees preferred clinician | 35% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 84% |
| Next steps within 2 days | 99% | 93% | 98% |
| Good experience of contacting | 90% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 62% |
| Waiting time was about right | 72% | 69% | 73% |
| Remote appointment | 8% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 97% |
| Treated with care and concern | 86% | 86% | 94% |
| Considered mental wellbeing | 77% | 75% | 84% |
| Had all the information needed | 99% | 92% | 98% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 98% | 92% | 99% |
| Needs were met | 93% | 90% | 100% |
| Overall | |||
| Overall experience good | 90% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 90% |
| Supported by local services | 75% | 70% | 87% |
| Discussed managing condition | 46% | 43% | 63% |
| Agreed a care plan | 46% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 August 2026. Bank holidays may differ.
- Address
- Lowmoor Road, Kirkby-in-Ashfield, Nottingham, NG17 7LG
- Phone
- 01623 752454
- Website
- www.healthcentrekirkbyinashfield.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Ashfield South PCN (a group of local surgeries that share services)
- NHS code
- C84076 · NHS profile
Access and facilities
- Disabled parking
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 19 October 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.6% | 15.2% |
| Diabetes | 10.3% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.7% | 3.0% |
| Depression | 15.8% | 14.3% |
| Obesity | 14.7% | 13.9% |
| Smoking | 14.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kirkby Health Centrethis surgery | – | 75 | 78% | 90% | Yes |
| Health Care Complex, KirkbyNottingham, NG17 7BG | under 0.1 miles | 33 | 50% | 74% | Yes |
| Lowmoor Road SurgeryNottingham, NG17 7BG | under 0.1 miles | 69 | 64% | 87% | Yes |
| Family Medical Centre (Kirkby)Nottingham, NG17 7BG | under 0.1 miles | 83 | 74% | 86% | Yes |
| Kirkby Community Primary Care CentreNottingham, NG17 7AE | 0.2 miles | 32 | 53% | 73% | Yes |
| Ashfield House (Annesley)Nottingham, NG17 9JB | 1.7 miles | 75 | 78% | 83% | Yes |
| King's Medical CentreSutton-in-Ashfield, NG17 1AT | 1.8 miles | 29 | 63% | 71% | Yes |
| Willowbrook Medical PracticeSutton-in-Ashfield, NG17 1ES | 1.8 miles | 15 | 40% | 74% | Yes |
| Woodlands Medical PracticeSutton-in-Ashfield, NG17 1JW | 1.9 miles | 72 | 70% | 83% | Yes |
| Brierley Park Medical GroupSutton-in-Ashfield, NG17 2NF | 2.9 miles | 20 | 43% | 72% | Yes |
Common questions
Is Kirkby Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kirkby Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01623 752454.
How do patients rate Kirkby Health Centre?
In the 2026 NHS GP Patient Survey, 90% of patients at Kirkby Health Centre said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Kirkby Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Kirkby Health Centre as Good at its last published inspection (report published 19 October 2018).
What are the opening times of Kirkby Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 August 2026. Bank holidays may differ.
How do I contact Kirkby Health Centre?
Call 01623 752454 or visit its website, www.healthcentrekirkbyinashfield.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Lowmoor Road, Kirkby-in-Ashfield, Nottingham, NG17 7LG.
How many patients are registered at Kirkby Health Centre?
Around 4,086 patients are registered (January 2025). The surgery is part of Ashfield South PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.