GP surgery in Walton-on-Thames
Ashley Medical Practice
1a Crutchfield Lane, Walton-on-Thames, KT12 2QY
Scores 22 out of 100, below average for a GP surgery in England. 58% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone28
- Easy to contact online15
- Good experience of getting in touch8
- Did not wait too long for the appointment79
Quality of care 14
- Patients rate the surgery as good5
- Patients got what they needed54
- Doctors and nurses listen24
- Patients trust the staff34
- Inspection rating (Good)50
- Health checks and screening done14
- Meets NHS clinical targets34
- Children vaccinated on time16
What patients say
87 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
58%
say their experience is good
well below the England average (77%)
0
change since last year
2025: 59% · 2026: 58%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 39% |
| Easy to contact via website | 41% | 58% | 40% |
| Easy to contact via NHS App | 38% | 54% | 45% |
| Reception staff helpful | 69% | 85% | 63% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 36% |
| Sees preferred clinician | 57% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 67% | 84% | 75% |
| Next steps within 2 days | 100% | 93% | 92% |
| Good experience of contacting | 55% | 73% | 52% |
| The appointment | |||
| Offered a choice of time or day | 36% | 57% | 29% |
| Waiting time was about right | 81% | 69% | 76% |
| Remote appointment | 58% | 26% | 58% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 79% |
| Treated with care and concern | 83% | 86% | 75% |
| Considered mental wellbeing | 74% | 75% | 67% |
| Had all the information needed | 85% | 92% | 88% |
| Confidence and trust | 91% | 93% | 85% |
| Involved in decisions | 88% | 92% | 83% |
| Needs were met | 92% | 90% | 78% |
| Overall | |||
| Overall experience good | 58% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 78% |
| Supported by local services | 58% | 70% | 61% |
| Discussed managing condition | 37% | 43% | 30% |
| Agreed a care plan | 43% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 87 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:45am to 6pm |
| Tuesday | 8:45am to 6pm |
| Wednesday | 8:45am to 6pm |
| Thursday | 8:45am to 6pm |
| Friday | 8:45am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 May 2025. Bank holidays may differ.
- Address
- 1a Crutchfield Lane, Walton-on-Thames, KT12 2QY
- Phone
- 01932 252425
- Website
- www.ashmed.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Walton Practices Confederation PCN (a group of local surgeries that share services)
- NHS code
- H81663 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 January 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.4% | 15.2% |
| Diabetes | 5.1% | 7.9% |
| Asthma | 3.2% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.1% | 3.0% |
| Depression | 7.8% | 14.3% |
| Obesity | 4.5% | 13.9% |
| Smoking | 12.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 56% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 70% | 87% |
| Diabetes: blood pressure on target | 60% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 66% | 78% |
| Asthma: annual review | 68% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ashley Medical Practicethis surgery | – | 22 | 50% | 58% | Yes |
| The Red Practice WaltonWalton-on-Thames, KT12 3LB | 0.3 miles | 55 | 42% | 82% | Yes |
| The Yellow PracticeWalton-on-Thames, KT12 3LB | 0.3 miles | 32 | 47% | 75% | Yes |
| The White PracticeWalton-on-Thames, KT12 3LB | 0.3 miles | 52 | 75% | 73% | Yes |
| Fort House SurgeryWalton-on-Thames, KT12 3LD | 0.3 miles | 85 | 80% | 94% | Yes |
| Hersham SurgeryWalton on Thames, KT12 4HT | 1.3 miles | 52 | 50% | 82% | Yes |
| Esher Green SurgeryEsher, KT10 8BX | 1.9 miles | 80 | 70% | 86% | Yes |
| Shepperton Medical PracticeShepperton, TW17 8EJ | 2.0 miles | 54 | 45% | 85% | Yes |
| Phoenix Family PracticeWeybridge, KT13 8DW | 2.1 miles | 32 | 24% | 72% | Yes |
| Sunbury Group PracticeSunbury-on-Thames, TW16 6RH | 2.2 miles | 49 | 56% | 76% | Yes |
The Red Practice Walton is 0.3 miles away, scores 55 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ashley Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ashley Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01932 252425.
How do patients rate Ashley Medical Practice?
In the 2026 NHS GP Patient Survey, 58% of patients at Ashley Medical Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 22 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Ashley Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Ashley Medical Practice as Good at its last published inspection (report published 29 January 2018).
What are the opening times of Ashley Medical Practice?
Reception is open Monday 8:45am to 6pm, Tuesday 8:45am to 6pm, Wednesday 8:45am to 6pm, Thursday 8:45am to 6pm, Friday 8:45am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 May 2025. Bank holidays may differ.
How do I contact Ashley Medical Practice?
Call 01932 252425 or visit its website, www.ashmed.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 1a Crutchfield Lane, Walton-on-Thames, KT12 2QY.
How many patients are registered at Ashley Medical Practice?
Around 3,680 patients are registered (January 2025). The surgery is part of Walton Practices Confederation PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.