GP surgery in Walton-on-Thames
The White Practice
Rodney Road, Walton-on-Thames, KT12 3LB
Scores 52 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 75% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 65
- Easy to get through on the phone74
- Easy to contact online30
- Good experience of getting in touch71
- Did not wait too long for the appointment55
Quality of care 31
- Patients rate the surgery as good30
- Patients got what they needed41
- Doctors and nurses listen27
- Patients trust the staff55
- Inspection rating (Good)50
- Health checks and screening done43
- Meets NHS clinical targets34
- Children vaccinated on time32
What patients say
89 patients answered the 2026 NHS survey about this surgery.
75%
find the phone easy
well above the England average (57%)
73%
say their experience is good
below the England average (77%)
+7
change since last year
2025: 66% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 75% | 57% | 61% |
| Easy to contact via website | 49% | 58% | 54% |
| Easy to contact via NHS App | 61% | 54% | 45% |
| Reception staff helpful | 97% | 85% | 80% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 52% |
| Sees preferred clinician | 62% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 82% |
| Next steps within 2 days | 99% | 93% | 94% |
| Good experience of contacting | 82% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 43% |
| Waiting time was about right | 73% | 69% | 67% |
| Remote appointment | 34% | 26% | 39% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 72% |
| Treated with care and concern | 83% | 86% | 74% |
| Considered mental wellbeing | 76% | 75% | 59% |
| Had all the information needed | 92% | 92% | 84% |
| Confidence and trust | 94% | 93% | 89% |
| Involved in decisions | 87% | 92% | 83% |
| Needs were met | 90% | 90% | 87% |
| Overall | |||
| Overall experience good | 73% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 75% |
| Supported by local services | 65% | 70% | 69% |
| Discussed managing condition | 38% | 43% | 34% |
| Agreed a care plan | 56% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 89 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2025. Bank holidays may differ.
- Address
- Rodney Road, Walton-on-Thames, KT12 3LB
- Phone
- 01932 558008
- [email protected]
- Website
- www.thewhitepractice.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Walton Practices Confederation PCN (a group of local surgeries that share services)
- NHS code
- H81131 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Parent and baby room
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 October 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.3% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 4.5% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 8.7% | 14.3% |
| Obesity | 6.7% | 13.9% |
| Smoking | 11.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 56% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The White Practicethis surgery | – | 52 | 75% | 73% | Yes |
| The Red Practice WaltonWalton-on-Thames, KT12 3LB | under 0.1 miles | 55 | 42% | 82% | Yes |
| The Yellow PracticeWalton-on-Thames, KT12 3LB | under 0.1 miles | 32 | 47% | 75% | Yes |
| Fort House SurgeryWalton-on-Thames, KT12 3LD | 0.1 mile | 85 | 80% | 94% | Yes |
| Ashley Medical PracticeWalton-on-Thames, KT12 2QY | 0.3 miles | 22 | 50% | 58% | Yes |
| Hersham SurgeryWalton on Thames, KT12 4HT | 1.2 miles | 52 | 50% | 82% | Yes |
| Esher Green SurgeryEsher, KT10 8BX | 1.6 miles | 80 | 70% | 86% | Yes |
| Littleton SurgeryEsher, KT10 9NY | 2.0 miles | 25 | 63% | 71% | Yes |
| Sunbury Group PracticeSunbury-on-Thames, TW16 6RH | 2.3 miles | 49 | 56% | 76% | Yes |
| Shepperton Medical PracticeShepperton, TW17 8EJ | 2.3 miles | 54 | 45% | 85% | Yes |
Fort House Surgery is 0.1 mile away, scores 85 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The White Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The White Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01932 558008.
How do patients rate The White Practice?
In the 2026 NHS GP Patient Survey, 73% of patients at The White Practice said their overall experience was good. The England average is 77%. 75% found it easy to get through by phone (England 57%). Its GPScore is 52 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The White Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The White Practice as Good at its last published inspection (report published 18 October 2018).
What are the opening times of The White Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 November 2025. Bank holidays may differ.
How do I contact The White Practice?
Call 01932 558008 or visit its website, www.thewhitepractice.com. You can also book and order repeat prescriptions in the NHS App. The address is Rodney Road, Walton-on-Thames, KT12 3LB.
How many patients are registered at The White Practice?
Around 4,252 patients are registered (January 2025). The surgery is part of Walton Practices Confederation PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.