GP surgery in Newton Aycliffe
Bewick Crescent Surgery
27 Bewick Crescent, Newton Aycliffe, DL5 5LH
Scores 43 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone39
- Easy to contact online33
- Good experience of getting in touch21
- Did not wait too long for the appointment29
Quality of care 69
- Patients rate the surgery as good55
- Patients got what they needed52
- Doctors and nurses listen95
- Patients trust the staff48
- Inspection rating (Good)50
- Health checks and screening done71
- Meets NHS clinical targets75
- Children vaccinated on time80
What patients say
114 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
81%
say their experience is good
above the England average (77%)
-3
change since last year
2025: 84% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 52% |
| Easy to contact via website | 51% | 58% | 56% |
| Easy to contact via NHS App | 54% | 54% | 48% |
| Reception staff helpful | 83% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 24% |
| Sees preferred clinician | 17% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 80% |
| Next steps within 2 days | 90% | 93% | 97% |
| Good experience of contacting | 64% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 55% |
| Waiting time was about right | 64% | 69% | 79% |
| Remote appointment | 28% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 91% |
| Treated with care and concern | 91% | 86% | 95% |
| Considered mental wellbeing | 72% | 75% | 79% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 93% | 93% | 95% |
| Involved in decisions | 96% | 92% | 95% |
| Needs were met | 92% | 90% | 97% |
| Overall | |||
| Overall experience good | 81% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 83% |
| Supported by local services | 79% | 70% | 80% |
| Discussed managing condition | 33% | 43% | 45% |
| Agreed a care plan | 39% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 7:30pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 October 2022. Bank holidays may differ.
- Address
- 27 Bewick Crescent, Newton Aycliffe, DL5 5LH
- Phone
- 01325 316637
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sedgefield 1 PCN (a group of local surgeries that share services)
- NHS code
- A83037 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Heighington
- The Surgery, 30 West Green, Heighington, Darlington, DL5 6PE · 01325 321619
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.1% | 15.2% |
| Diabetes | 11.5% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 3.5% | 1.9% |
| Coronary heart disease | 5.1% | 3.0% |
| Depression | 20.5% | 14.3% |
| Obesity | 14.1% | 13.9% |
| Smoking | 11.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bewick Crescent Surgerythis surgery | – | 43 | 56% | 81% | Yes |
| Pease Way Medical CentreNewton Aycliffe, DL5 5NH | 0.2 miles | 16 | 53% | 65% | Yes |
| Jubilee Medical GroupNewton Aycliffe, DL5 4SE | 0.9 miles | 32 | 58% | 81% | Yes |
| Hallgarth SurgeryShildon, DL4 2HP | 3.1 miles | 70 | 77% | 76% | Yes |
| Auckland Medical GroupBishop Auckland, DL14 6RP | 4.8 miles | 72 | 70% | 88% | Yes |
| Ferryhill and Chilton Medical PracticeFerryhill, DL17 8JJ | 5.0 miles | 7 | 50% | 57% | Yes |
| Station View Medical CentreBishop Auckland, DL14 6AB | 5.0 miles | 64 | 66% | 83% | Yes |
| Bishopgate Medical CentreBishop Auckland, DL14 7EJ | 5.1 miles | 88 | 65% | 91% | Yes |
| Whinfield Medical PracticeDarlington, DL1 3RT | 5.3 miles | 46 | 51% | 85% | Yes |
| Denmark Street SurgeryDarlington, DL3 0PD | 5.5 miles | 53 | 53% | 87% | Yes |
Hallgarth Surgery is 3.1 miles away, scores 70 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bewick Crescent Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bewick Crescent Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01325 316637.
How do patients rate Bewick Crescent Surgery?
In the 2026 NHS GP Patient Survey, 81% of patients at Bewick Crescent Surgery said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Bewick Crescent Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Bewick Crescent Surgery as Good at its last published inspection (report published 9 May 2024).
What are the opening times of Bewick Crescent Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 7:30pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 October 2022. Bank holidays may differ.
How do I contact Bewick Crescent Surgery?
Call 01325 316637. You can also book and order repeat prescriptions in the NHS App. The address is 27 Bewick Crescent, Newton Aycliffe, DL5 5LH.
Does Bewick Crescent Surgery have a branch surgery?
Yes. Bewick Crescent Surgery also runs Heighington (The Surgery, 30 West Green, Heighington, Darlington, DL5 6PE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bewick Crescent Surgery?
Around 13,057 patients are registered (January 2025). The surgery is part of Sedgefield 1 PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.