GP surgery in Arun
Avisford Medical Group
North End Road, Yapton, Arundel, BN18 0DU
Scores 34 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 42% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone15
- Easy to contact online69
- Good experience of getting in touch44
- Did not wait too long for the appointment36
Quality of care 40
- Patients rate the surgery as good32
- Patients got what they needed22
- Doctors and nurses listen39
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done84
- Meets NHS clinical targets56
- Children vaccinated on time67
What patients say
122 patients answered the 2026 NHS survey about this surgery.
41%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
-4
change since last year
2025: 77% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 41% | 57% | 48% |
| Easy to contact via website | 66% | 58% | 49% |
| Easy to contact via NHS App | 44% | 54% | 45% |
| Reception staff helpful | 85% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 27% |
| Sees preferred clinician | 46% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 92% |
| Next steps within 2 days | 97% | 93% | 93% |
| Good experience of contacting | 73% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 57% |
| Waiting time was about right | 67% | 69% | 71% |
| Remote appointment | 23% | 26% | 10% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 85% |
| Treated with care and concern | 86% | 86% | 83% |
| Considered mental wellbeing | 69% | 75% | 66% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 93% | 93% | 91% |
| Involved in decisions | 90% | 92% | 89% |
| Needs were met | 87% | 90% | 90% |
| Overall | |||
| Overall experience good | 74% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 74% |
| Supported by local services | 76% | 70% | 67% |
| Discussed managing condition | 34% | 43% | 41% |
| Agreed a care plan | 39% | 46% | 23% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 12:30pm 1:30pm to 6:30pm |
| Tuesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Wednesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Thursday | 8am to 12:30pm 1:30pm to 6:30pm |
| Friday | 8am to 12:30pm 1:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 February 2025. Bank holidays may differ.
- Address
- North End Road, Yapton, Arundel, BN18 0DU
- Phone
- 01243 551321
- Website
- www.avisford.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Regis Healthcare PCN (a group of local surgeries that share services)
- NHS code
- H82048 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Middleton Medical Centre
- Shrubbs Drive, Bognor Regis, PO22 7SR · 01243 583596
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.6% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 4.3% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 14.4% | 13.9% |
| Smoking | 11.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Avisford Medical Groupthis surgery | – | 34 | 42% | 74% | Yes |
| Flansham Park Health CentreBognor Regis, PO22 6DH | 2.0 miles | 26 | 40% | 70% | Yes |
| The Croft SurgeryChichester, PO20 3RP | 2.3 miles | 18 | 32% | 68% | Yes |
| Arundel SurgeryArundel, BN18 9HG | 2.9 miles | 86 | 77% | 89% | Yes |
| Bersted Green SurgeryBognor Regis, PO22 9TD | 3.4 miles | 20 | 46% | 71% | Yes |
| Acf Medical GroupLittlehampton, BN17 5JR | 3.5 miles | 11 | 36% | 66% | Yes |
| Park SurgeryLittlehampton, BN17 6BF | 3.7 miles | 45 | 61% | 77% | Yes |
| Bognor Medical CentreBognor Regis, PO21 1UT | 3.9 miles | 25 | 44% | 66% | Yes |
| Maywood Health Care CentreBognor Regis, PO21 2UW | 4.3 miles | 75 | 71% | 86% | Yes |
| Westcourt Medical CentreLittlehampton, BN16 3NX | 4.4 miles | 51 | 53% | 87% | Yes |
Arundel Surgery is 2.9 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Avisford Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Avisford Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01243 551321.
How do patients rate Avisford Medical Group?
In the 2026 NHS GP Patient Survey, 74% of patients at Avisford Medical Group said their overall experience was good. The England average is 77%. 42% found it easy to get through by phone (England 57%). Its GPScore is 34 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Avisford Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Avisford Medical Group as Good at its last published inspection (report published 26 April 2022).
What are the opening times of Avisford Medical Group?
Reception is open Monday 8am to 12:30pm 1:30pm to 6:30pm, Tuesday 8am to 12:30pm 1:30pm to 6:30pm, Wednesday 8am to 12:30pm 1:30pm to 6:30pm, Thursday 8am to 12:30pm 1:30pm to 6:30pm, Friday 8am to 12:30pm 1:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 February 2025. Bank holidays may differ.
How do I contact Avisford Medical Group?
Call 01243 551321 or visit its website, www.avisford.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is North End Road, Yapton, Arundel, BN18 0DU.
Does Avisford Medical Group have a branch surgery?
Yes. Avisford Medical Group also runs Middleton Medical Centre (Shrubbs Drive, Bognor Regis, PO22 7SR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Avisford Medical Group?
Around 12,097 patients are registered (January 2025). The surgery is part of Regis Healthcare PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.