GP surgery in Arun
The Croft Surgery
Barnham Road, Eastergate, Chichester, PO20 3RP
Scores 18 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 32% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone7
- Easy to contact online87
- Good experience of getting in touch16
- Did not wait too long for the appointment4
Quality of care 35
- Patients rate the surgery as good16
- Patients got what they needed30
- Doctors and nurses listen22
- Patients trust the staff53
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets80
- Children vaccinated on time79
What patients say
110 patients answered the 2026 NHS survey about this surgery.
32%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-4
change since last year
2025: 72% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 32% | 57% | 36% |
| Easy to contact via website | 75% | 58% | 47% |
| Easy to contact via NHS App | 58% | 54% | 40% |
| Reception staff helpful | 81% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 31% |
| Sees preferred clinician | 9% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 86% |
| Next steps within 2 days | 83% | 93% | 94% |
| Good experience of contacting | 62% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 30% | 57% | 48% |
| Waiting time was about right | 46% | 69% | 65% |
| Remote appointment | 25% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 89% |
| Treated with care and concern | 81% | 86% | 85% |
| Considered mental wellbeing | 70% | 75% | 75% |
| Had all the information needed | 86% | 92% | 91% |
| Confidence and trust | 94% | 93% | 93% |
| Involved in decisions | 86% | 92% | 90% |
| Needs were met | 88% | 90% | 92% |
| Overall | |||
| Overall experience good | 68% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 76% |
| Supported by local services | 61% | 70% | 77% |
| Discussed managing condition | 30% | 43% | 29% |
| Agreed a care plan | 59% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 110 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7am to 6pm |
| Tuesday | 7am to 6pm |
| Wednesday | 7am to 6pm |
| Thursday | 7am to 6pm |
| Friday | 7am to 6pm |
| Saturday | 8am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 12 April 2023. Bank holidays may differ.
- Address
- Barnham Road, Eastergate, Chichester, PO20 3RP
- Phone
- 01243 543240
- [email protected]
- Website
- www.thecroft-practice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bognor Community Partnership PCN (a group of local surgeries that share services)
- NHS code
- H82077 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Meadowcroft, Bilsham Road
- Meadowcroft, Bilsham Road, Yapton, BN18 0JG · 01243 551118
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.3% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 15.5% | 14.3% |
| Obesity | 18.0% | 13.9% |
| Smoking | 10.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 95% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Croft Surgerythis surgery | – | 18 | 32% | 68% | Yes |
| Avisford Medical GroupArundel, BN18 0DU | 2.3 miles | 34 | 42% | 74% | Yes |
| Tangmere Medical CentreChichester, PO20 2HS | 2.7 miles | 80 | 81% | 83% | Yes |
| Bersted Green SurgeryBognor Regis, PO22 9TD | 3.2 miles | 20 | 46% | 71% | Yes |
| Flansham Park Health CentreBognor Regis, PO22 6DH | 3.4 miles | 26 | 40% | 70% | Yes |
| Arundel SurgeryArundel, BN18 9HG | 4.0 miles | 86 | 77% | 89% | Yes |
| Bognor Medical CentreBognor Regis, PO21 1UT | 4.1 miles | 25 | 44% | 66% | Yes |
| Maywood Health Care CentreBognor Regis, PO21 2UW | 4.1 miles | 75 | 71% | 86% | Yes |
| West Meads SurgeryBognor Regis, PO21 5SB | 4.1 miles | 44 | 71% | 80% | Yes |
| Grove House SurgeryBognor Regis, PO21 4JB | 4.9 miles | 40 | 59% | 76% | Yes |
Avisford Medical Group is 2.3 miles away, scores 34 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Croft Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Croft Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01243 543240.
How do patients rate The Croft Surgery?
In the 2026 NHS GP Patient Survey, 68% of patients at The Croft Surgery said their overall experience was good. The England average is 77%. 32% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Croft Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Croft Surgery as Good at its last published inspection (report published 3 June 2024).
What are the opening times of The Croft Surgery?
Reception is open Monday 7am to 6pm, Tuesday 7am to 6pm, Wednesday 7am to 6pm, Thursday 7am to 6pm, Friday 7am to 6pm, Saturday 8am to 1pm, Sunday closed. The surgery last confirmed these times on 12 April 2023. Bank holidays may differ.
How do I contact The Croft Surgery?
Call 01243 543240 or visit its website, www.thecroft-practice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Barnham Road, Eastergate, Chichester, PO20 3RP.
Does The Croft Surgery have a branch surgery?
Yes. The Croft Surgery also runs Meadowcroft, Bilsham Road (Meadowcroft, Bilsham Road, Yapton, BN18 0JG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Croft Surgery?
Around 13,208 patients are registered (January 2025). The surgery is part of Bognor Community Partnership PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.