GP surgery in Brierley Hill
Aw Surgeries
Albion House, Albion Street, Brierley Hill, DY5 3EE
Scores 56 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 45
- Easy to get through on the phone12
- Easy to contact online75
- Good experience of getting in touch45
- Did not wait too long for the appointment71
Quality of care 68
- Patients rate the surgery as good54
- Patients got what they needed90
- Doctors and nurses listen84
- Patients trust the staff79
- Inspection rating (Good)50
- Health checks and screening done40
- Meets NHS clinical targets3
- Children vaccinated on time69
What patients say
88 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
80%
say their experience is good
above the England average (77%)
+11
change since last year
2025: 69% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 29% |
| Easy to contact via website | 69% | 58% | 69% |
| Easy to contact via NHS App | 59% | 54% | 59% |
| Reception staff helpful | 84% | 85% | 67% |
| Seeing the same person | |||
| Has a preferred clinician | 46% | 31% | 23% |
| Sees preferred clinician | 41% | 42% | 16% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 82% |
| Next steps within 2 days | 91% | 93% | 81% |
| Good experience of contacting | 74% | 73% | 53% |
| The appointment | |||
| Offered a choice of time or day | 34% | 57% | 36% |
| Waiting time was about right | 78% | 69% | 67% |
| Remote appointment | 20% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 86% |
| Treated with care and concern | 91% | 86% | 86% |
| Considered mental wellbeing | 86% | 75% | 78% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 97% | 93% | 92% |
| Involved in decisions | 97% | 92% | 89% |
| Needs were met | 97% | 90% | 88% |
| Overall | |||
| Overall experience good | 80% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 75% |
| Supported by local services | 74% | 70% | 67% |
| Discussed managing condition | 51% | 43% | 35% |
| Agreed a care plan | 51% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 88 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 11 May 2023. Bank holidays may differ.
- Address
- Albion House, Albion Street, Brierley Hill, DY5 3EE
- Phone
- 01384 465422
- Website
- www.awsurgeries.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brierley Hill PCN (a group of local surgeries that share services)
- NHS code
- M87009 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Squires Court
- Withymoor Surgery, Squires Court, Brierley Hill, DY5 3RJ
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 2.5% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 18.3% | 14.3% |
| Obesity | 21.5% | 13.9% |
| Smoking | 15.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Aw Surgeriesthis surgery | – | 56 | 38% | 80% | Yes |
| High Oak SurgeryBrierley Hill, DY5 1RU | 0.2 miles | 38 | 58% | 77% | Yes |
| The Waterfront SurgeryBrierley Hill, DY5 1RU | 0.2 miles | 8 | 51% | 67% | Yes |
| Thorns Road SurgeryBrierley Hill, DY5 2JS | 0.9 miles | 62 | 72% | 81% | Yes |
| Quincy Rise SurgeryBrierley Hill, DY5 3JR | 1.1 miles | 81 | 90% | 89% | Yes |
| Quarry Bank Medical CentreBrierley Hill, DY5 2AE | 1.1 miles | 66 | 70% | 78% | Yes |
| Rangeways Road SurgeryKingswinford, DY6 8PN | 1.2 miles | 73 | 73% | 90% | Yes |
| Dudley Wood SurgeryDudley, DY2 0EF | 1.3 miles | 12 | 57% | 62% | Yes |
| Keelinge HouseDudley, DY1 2ER | 1.4 miles | 5 | 33% | 61% | Yes |
| Three Villages Medical PracticeStourbridge, DY8 4HZ | 1.7 miles | 71 | 57% | 85% | Yes |
Quincy Rise Surgery is 1.1 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Aw Surgeries taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Aw Surgeries was taking on new patients. You can register online through the NHS website or call the surgery on 01384 465422.
How do patients rate Aw Surgeries?
In the 2026 NHS GP Patient Survey, 80% of patients at Aw Surgeries said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 56 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Aw Surgeries?
The Care Quality Commission, which inspects GP surgeries in England, rated Aw Surgeries as Good at its last published inspection (report published 22 December 2023).
What are the opening times of Aw Surgeries?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 11 May 2023. Bank holidays may differ.
How do I contact Aw Surgeries?
Call 01384 465422 or visit its website, www.awsurgeries.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Albion House, Albion Street, Brierley Hill, DY5 3EE.
Does Aw Surgeries have a branch surgery?
Yes. Aw Surgeries also runs Squires Court (Withymoor Surgery, Squires Court, Brierley Hill, DY5 3RJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Aw Surgeries?
Around 16,757 patients are registered (January 2025). The surgery is part of Brierley Hill PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.