GP surgery in Brierley Hill
The Waterfront Surgery
Brierley Hill Hscc, Venture Way, Brierley Hill, DY5 1RU
Scores 8 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 13
- Easy to get through on the phone30
- Easy to contact online18
- Good experience of getting in touch12
- Did not wait too long for the appointment15
Quality of care 6
- Patients rate the surgery as good15
- Patients got what they needed5
- Doctors and nurses listen11
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done27
- Meets NHS clinical targets2
- Children vaccinated on time45
What patients say
106 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-8
change since last year
2025: 75% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 52% |
| Easy to contact via website | 43% | 58% | 63% |
| Easy to contact via NHS App | 50% | 54% | 61% |
| Reception staff helpful | 76% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 49% | 31% | 41% |
| Sees preferred clinician | 44% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 87% |
| Next steps within 2 days | 90% | 93% | 97% |
| Good experience of contacting | 59% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 54% |
| Waiting time was about right | 57% | 69% | 64% |
| Remote appointment | 40% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 86% |
| Treated with care and concern | 78% | 86% | 88% |
| Considered mental wellbeing | 73% | 75% | 75% |
| Had all the information needed | 85% | 92% | 93% |
| Confidence and trust | 81% | 93% | 93% |
| Involved in decisions | 79% | 92% | 88% |
| Needs were met | 80% | 90% | 83% |
| Overall | |||
| Overall experience good | 67% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 76% |
| Supported by local services | 62% | 70% | 61% |
| Discussed managing condition | 40% | 43% | 49% |
| Agreed a care plan | 41% | 46% | 24% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 22 September 2023. Bank holidays may differ.
- Address
- Brierley Hill Hscc, Venture Way, Brierley Hill, DY5 1RU
- Phone
- 01384 481235
- [email protected]
- Website
- www.waterfrontsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brierley Hill PCN (a group of local surgeries that share services)
- NHS code
- M87010 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 December 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.8% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 5.8% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 18.2% | 14.3% |
| Obesity | 20.0% | 13.9% |
| Smoking | 21.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 64% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Waterfront Surgerythis surgery | – | 8 | 51% | 67% | Yes |
| High Oak SurgeryBrierley Hill, DY5 1RU | under 0.1 miles | 38 | 58% | 77% | Yes |
| Aw SurgeriesBrierley Hill, DY5 3EE | 0.2 miles | 56 | 38% | 80% | Yes |
| Thorns Road SurgeryBrierley Hill, DY5 2JS | 0.8 miles | 62 | 72% | 81% | Yes |
| Quarry Bank Medical CentreBrierley Hill, DY5 2AE | 0.9 miles | 66 | 70% | 78% | Yes |
| Quincy Rise SurgeryBrierley Hill, DY5 3JR | 1.1 miles | 81 | 90% | 89% | Yes |
| Dudley Wood SurgeryDudley, DY2 0EF | 1.1 miles | 12 | 57% | 62% | Yes |
| Keelinge HouseDudley, DY1 2ER | 1.4 miles | 5 | 33% | 61% | Yes |
| Rangeways Road SurgeryKingswinford, DY6 8PN | 1.4 miles | 73 | 73% | 90% | Yes |
| Links Medical PracticeDudley, DY2 9PU | 1.7 miles | 76 | 76% | 86% | Yes |
High Oak Surgery is under 0.1 miles away, scores 38 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Waterfront Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Waterfront Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01384 481235.
How do patients rate The Waterfront Surgery?
In the 2026 NHS GP Patient Survey, 67% of patients at The Waterfront Surgery said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 8 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for The Waterfront Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Waterfront Surgery as Good at its last published inspection (report published 24 December 2018).
What are the opening times of The Waterfront Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 22 September 2023. Bank holidays may differ.
How do I contact The Waterfront Surgery?
Call 01384 481235 or visit its website, www.waterfrontsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Brierley Hill Hscc, Venture Way, Brierley Hill, DY5 1RU.
How many patients are registered at The Waterfront Surgery?
Around 9,154 patients are registered (January 2025). The surgery is part of Brierley Hill PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.