GP surgery in Brierley Hill
High Oak Surgery
B/Hill H & S Care Centre, Venture Way, Pensnett, Brierley Hill, DY5 1RU
Scores 38 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 35
- Easy to get through on the phone42
- Easy to contact online16
- Good experience of getting in touch33
- Did not wait too long for the appointment46
Quality of care 43
- Patients rate the surgery as good43
- Patients got what they needed81
- Doctors and nurses listen33
- Patients trust the staff68
- Inspection rating (Good)50
- Health checks and screening done5
- Meets NHS clinical targets2
- Children vaccinated on time53
What patients say
74 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
77%
say their experience is good
about the England average (77%)
+2
change since last year
2025: 75% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 53% |
| Easy to contact via website | 42% | 58% | 57% |
| Easy to contact via NHS App | 41% | 54% | 32% |
| Reception staff helpful | 86% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 26% |
| Sees preferred clinician | 21% | 42% | 38% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 81% |
| Next steps within 2 days | 96% | 93% | 95% |
| Good experience of contacting | 70% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 61% |
| Waiting time was about right | 70% | 69% | 75% |
| Remote appointment | 24% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 88% |
| Treated with care and concern | 86% | 86% | 85% |
| Considered mental wellbeing | 79% | 75% | 72% |
| Had all the information needed | 85% | 92% | 88% |
| Confidence and trust | 96% | 93% | 90% |
| Involved in decisions | 89% | 92% | 92% |
| Needs were met | 95% | 90% | 88% |
| Overall | |||
| Overall experience good | 77% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 63% | 79% | 72% |
| Supported by local services | 72% | 70% | 72% |
| Discussed managing condition | 50% | 43% | 43% |
| Agreed a care plan | 39% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 74 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 8pm |
| Friday | 7am to 6:30pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 15 October 2024. Bank holidays may differ.
- Address
- B/Hill H & S Care Centre, Venture Way, Pensnett, Brierley Hill, DY5 1RU
- Phone
- 01384 366155
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Brierley Hill PCN (a group of local surgeries that share services)
- NHS code
- Y02653 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Pensnett Assessment Centre
- 120 High Street, Pensnett, Brierley Hill, DY5 4DS
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 4.1% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 25.5% | 14.3% |
| Obesity | 24.9% | 13.9% |
| Smoking | 24.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 63% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| High Oak Surgerythis surgery | – | 38 | 58% | 77% | Yes |
| The Waterfront SurgeryBrierley Hill, DY5 1RU | under 0.1 miles | 8 | 51% | 67% | Yes |
| Aw SurgeriesBrierley Hill, DY5 3EE | 0.2 miles | 56 | 38% | 80% | Yes |
| Thorns Road SurgeryBrierley Hill, DY5 2JS | 0.8 miles | 62 | 72% | 81% | Yes |
| Quarry Bank Medical CentreBrierley Hill, DY5 2AE | 0.9 miles | 66 | 70% | 78% | Yes |
| Quincy Rise SurgeryBrierley Hill, DY5 3JR | 1.1 miles | 81 | 90% | 89% | Yes |
| Dudley Wood SurgeryDudley, DY2 0EF | 1.1 miles | 12 | 57% | 62% | Yes |
| Keelinge HouseDudley, DY1 2ER | 1.4 miles | 5 | 33% | 61% | Yes |
| Rangeways Road SurgeryKingswinford, DY6 8PN | 1.4 miles | 73 | 73% | 90% | Yes |
| Links Medical PracticeDudley, DY2 9PU | 1.7 miles | 76 | 76% | 86% | Yes |
Aw Surgeries is 0.2 miles away, scores 56 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is High Oak Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), High Oak Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01384 366155.
How do patients rate High Oak Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at High Oak Surgery said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for High Oak Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated High Oak Surgery as Good at its last published inspection (report published 16 October 2025).
What are the opening times of High Oak Surgery?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 8pm, Friday 7am to 6:30pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 15 October 2024. Bank holidays may differ.
How do I contact High Oak Surgery?
Call 01384 366155. You can also book and order repeat prescriptions in the NHS App. The address is B/Hill H & S Care Centre, Venture Way, Pensnett, Brierley Hill, DY5 1RU.
Does High Oak Surgery have a branch surgery?
Yes. High Oak Surgery also runs Pensnett Assessment Centre (120 High Street, Pensnett, Brierley Hill, DY5 4DS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at High Oak Surgery?
Around 4,337 patients are registered (January 2025). The surgery is part of Brierley Hill PCN, a group of local surgeries that share staff and services, in the Black Country NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.