GP surgery in Solihull
Balsall Common & Meriden Group Practice
1 Ashley Drive, Balsall Common, Coventry, CV7 7RW
Scores 45 out of 100, average for a GP surgery in England. 75% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 33
- Easy to get through on the phone45
- Easy to contact online8
- Good experience of getting in touch47
- Did not wait too long for the appointment28
Quality of care 61
- Patients rate the surgery as good37
- Patients got what they needed40
- Doctors and nurses listen72
- Patients trust the staff74
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets91
- Children vaccinated on time85
What patients say
119 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
above the England average (57%)
75%
say their experience is good
about the England average (77%)
-3
change since last year
2025: 79% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 56% |
| Easy to contact via website | 34% | 58% | 19% |
| Easy to contact via NHS App | 47% | 54% | 34% |
| Reception staff helpful | 85% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 43% |
| Sees preferred clinician | 32% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 89% |
| Next steps within 2 days | 93% | 93% | 95% |
| Good experience of contacting | 74% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 50% |
| Waiting time was about right | 64% | 69% | 64% |
| Remote appointment | 18% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 87% |
| Treated with care and concern | 90% | 86% | 88% |
| Considered mental wellbeing | 71% | 75% | 65% |
| Had all the information needed | 94% | 92% | 90% |
| Confidence and trust | 96% | 93% | 96% |
| Involved in decisions | 94% | 92% | 91% |
| Needs were met | 90% | 90% | 93% |
| Overall | |||
| Overall experience good | 75% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 86% |
| Supported by local services | 68% | 70% | 74% |
| Discussed managing condition | 49% | 43% | 43% |
| Agreed a care plan | 39% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 November 2025. Bank holidays may differ.
- Address
- 1 Ashley Drive, Balsall Common, Coventry, CV7 7RW
- Phone
- 01676 935000
- [email protected]
- Website
- www.balsallcommongrouppractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Solihull Rural PCN (a group of local surgeries that share services)
- NHS code
- M89016 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Meriden Surgery
- Old School House, 200 Main Road, Meriden, Coventry, CV7 7NG
Access and facilities
- Disabled parking
- Disabled toilet
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 10.9% | 14.3% |
| Obesity | 9.1% | 13.9% |
| Smoking | 6.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Balsall Common & Meriden Group Practicethis surgery | – | 45 | 59% | 75% | Yes |
| Woodside Medical CentreCoventry, CV4 9PL | 2.9 miles | 39 | 56% | 75% | Yes |
| Limbrick Wood SurgeryCoventry, CV4 9PN | 2.9 miles | 65 | 69% | 82% | Yes |
| Hampton SurgerySolihull, B92 0AH | 3.2 miles | 96 | 95% | 94% | Yes |
| Forrest Medical CentreCoventry, CV4 8FT | 3.6 miles | 59 | 62% | 83% | Yes |
| Westwood Medical H/CentreCoventry, CV4 9DR | 3.6 miles | 59 | 84% | 83% | Yes |
| Allesley Village SurgeryCoventry, CV5 9BD | 3.8 miles | 53 | 55% | 82% | Yes |
| Allesley Park Medical CentreCoventry, CV5 9JE | 3.9 miles | 83 | 76% | 89% | Yes |
| Arden Medical CentreSolihull, B93 0QA | 4.4 miles | 89 | 80% | 89% | Yes |
| Abbey Medical CentreKenilworth, CV8 1JD | 4.6 miles | 82 | 70% | 82% | Yes |
Limbrick Wood Surgery is 2.9 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Balsall Common & Meriden Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Balsall Common & Meriden Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01676 935000.
How do patients rate Balsall Common & Meriden Group Practice?
In the 2026 NHS GP Patient Survey, 75% of patients at Balsall Common & Meriden Group Practice said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 45 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Balsall Common & Meriden Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Balsall Common & Meriden Group Practice as Good at its last published inspection (report published 4 June 2026).
What are the opening times of Balsall Common & Meriden Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 November 2025. Bank holidays may differ.
How do I contact Balsall Common & Meriden Group Practice?
Call 01676 935000 or visit its website, www.balsallcommongrouppractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 1 Ashley Drive, Balsall Common, Coventry, CV7 7RW.
Does Balsall Common & Meriden Group Practice have a branch surgery?
Yes. Balsall Common & Meriden Group Practice also runs Meriden Surgery (Old School House, 200 Main Road, Meriden, Coventry, CV7 7NG). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Balsall Common & Meriden Group Practice?
Around 12,693 patients are registered (January 2025). The surgery is part of Solihull Rural PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.