GP surgery in Coventry
Westwood Medical H/Centre
298 Tile Hill Lane, Coventry, CV4 9DR
Scores 59 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 84% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone87
- Easy to contact online7
- Good experience of getting in touch65
- Did not wait too long for the appointment29
Quality of care 60
- Patients rate the surgery as good65
- Patients got what they needed53
- Doctors and nurses listen27
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done86
- Meets NHS clinical targets61
- Children vaccinated on time56
What patients say
107 patients answered the 2026 NHS survey about this surgery.
84%
find the phone easy
well above the England average (57%)
83%
say their experience is good
above the England average (77%)
+13
change since last year
2025: 71% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 84% | 57% | 67% |
| Easy to contact via website | 33% | 58% | 32% |
| Easy to contact via NHS App | 60% | 54% | 36% |
| Reception staff helpful | 88% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 37% |
| Sees preferred clinician | 64% | 42% | 48% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 89% |
| Next steps within 2 days | 93% | 93% | 99% |
| Good experience of contacting | 80% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 64% |
| Waiting time was about right | 64% | 69% | 64% |
| Remote appointment | 13% | 26% | 9% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 77% |
| Treated with care and concern | 82% | 86% | 80% |
| Considered mental wellbeing | 71% | 75% | 69% |
| Had all the information needed | 95% | 92% | 90% |
| Confidence and trust | 92% | 93% | 90% |
| Involved in decisions | 93% | 92% | 93% |
| Needs were met | 92% | 90% | 92% |
| Overall | |||
| Overall experience good | 83% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 73% |
| Supported by local services | 75% | 70% | 60% |
| Discussed managing condition | 51% | 43% | 36% |
| Agreed a care plan | 45% | 46% | 32% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 7:30pm |
| Tuesday | 8:30am to 7:30pm |
| Wednesday | 8:30am to 7:30pm |
| Thursday | 8:30am to 1pm |
| Friday | 8:30am to 7:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 27 January 2015. Bank holidays may differ.
- Address
- 298 Tile Hill Lane, Coventry, CV4 9DR
- Phone
- 024 7646 6106
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Go West PCN (a group of local surgeries that share services)
- NHS code
- M86019 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Kukreja (Mayors Croft)
- The Surgery, 3 Mayors Croft, Canley, Coventry, CV4 8FF · 02476466312
Access and facilities
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 January 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.9% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 7.4% | 14.3% |
| Obesity | 16.7% | 13.9% |
| Smoking | 17.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 88% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 90% | 78% |
| Asthma: annual review | 84% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westwood Medical H/Centrethis surgery | – | 59 | 84% | 83% | Yes |
| Allesley Park Medical CentreCoventry, CV5 9JE | 0.6 miles | 83 | 76% | 89% | Yes |
| Forrest Medical CentreCoventry, CV4 8FT | 0.7 miles | 59 | 62% | 83% | Yes |
| Limbrick Wood SurgeryCoventry, CV4 9PN | 0.8 miles | 65 | 69% | 82% | Yes |
| Woodside Medical CentreCoventry, CV4 9PL | 0.8 miles | 39 | 56% | 75% | Yes |
| Kensington Road SurgeryCoventry, CV5 6HY | 1.2 miles | 34 | 49% | 75% | Yes |
| Govind Health CentreCoventry, CV5 6EU | 1.2 miles | 42 | 44% | 80% | Yes |
| Broomfield Park Medical CentreCoventry, CV1 3HQ | 1.4 miles | 21 | 52% | 66% | Yes |
| Allesley Village SurgeryCoventry, CV5 9BD | 1.4 miles | 53 | 55% | 82% | Yes |
| Jubilee HealthcareCoventry, CV1 3GB | 1.8 miles | 53 | 70% | 75% | Yes |
Allesley Park Medical Centre is 0.6 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Westwood Medical H/Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westwood Medical H/Centre was taking on new patients. You can register online through the NHS website or call the surgery on 024 7646 6106.
How do patients rate Westwood Medical H/Centre?
In the 2026 NHS GP Patient Survey, 83% of patients at Westwood Medical H/Centre said their overall experience was good. The England average is 77%. 84% found it easy to get through by phone (England 57%). Its GPScore is 59 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Westwood Medical H/Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Westwood Medical H/Centre as Good at its last published inspection (report published 28 January 2019).
What are the opening times of Westwood Medical H/Centre?
Reception is open Monday 8:30am to 7:30pm, Tuesday 8:30am to 7:30pm, Wednesday 8:30am to 7:30pm, Thursday 8:30am to 1pm, Friday 8:30am to 7:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 27 January 2015. Bank holidays may differ.
How do I contact Westwood Medical H/Centre?
Call 024 7646 6106. You can also book and order repeat prescriptions in the NHS App. The address is 298 Tile Hill Lane, Coventry, CV4 9DR.
Does Westwood Medical H/Centre have a branch surgery?
Yes. Westwood Medical H/Centre also runs Dr Kukreja (Mayors Croft) (The Surgery, 3 Mayors Croft, Canley, Coventry, CV4 8FF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Westwood Medical H/Centre?
Around 4,306 patients are registered (January 2025). The surgery is part of Go West PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.