GP surgery in Plympton
Beacon Medical Group
Plympton Health Centre, Mudge Way, Plympton, Plymouth, PL7 1AD
Scores 3 out of 100, poor for a GP surgery in England. 50% of patients say their experience is good and 21% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 2
- Easy to get through on the phone1
- Easy to contact online20
- Good experience of getting in touch3
- Did not wait too long for the appointment4
Quality of care 10
- Patients rate the surgery as good2
- Patients got what they needed7
- Doctors and nurses listen17
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets93
- Children vaccinated on time85
What patients say
185 patients answered the 2026 NHS survey about this surgery.
21%
find the phone easy
well below the England average (57%)
50%
say their experience is good
well below the England average (77%)
-18
change since last year
2025: 68% · 2026: 50%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 21% | 57% | 31% |
| Easy to contact via website | 43% | 58% | 53% |
| Easy to contact via NHS App | 26% | 54% | 41% |
| Reception staff helpful | 71% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 24% |
| Sees preferred clinician | 48% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 84% |
| Next steps within 2 days | 75% | 93% | 83% |
| Good experience of contacting | 49% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 27% | 57% | 30% |
| Waiting time was about right | 45% | 69% | 57% |
| Remote appointment | 57% | 26% | 49% |
| The doctor or nurse | |||
| Good at listening | 81% | 87% | 83% |
| Treated with care and concern | 79% | 86% | 79% |
| Considered mental wellbeing | 58% | 75% | 59% |
| Had all the information needed | 86% | 92% | 86% |
| Confidence and trust | 88% | 93% | 86% |
| Involved in decisions | 84% | 92% | 87% |
| Needs were met | 81% | 90% | 83% |
| Overall | |||
| Overall experience good | 50% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 83% |
| Supported by local services | 54% | 70% | 56% |
| Discussed managing condition | 27% | 43% | 32% |
| Agreed a care plan | 26% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 185 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 July 2025. Bank holidays may differ.
- Address
- Plympton Health Centre, Mudge Way, Plympton, Plymouth, PL7 1AD
- Phone
- 01752 348884
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Beacon Medical Group PCN (a group of local surgeries that share services)
- NHS code
- L83100 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Chaddlewood Medical Practice
- 128 Bellingham Crescent, Chaddlewood, Plymouth, PL7 2QP
- Glenside Medical Centre
- Glenside Rise, Plympton, Plymouth, PL7 4DR
- Highlands Health Centre
- Fore Street, Ivybridge, PL21 9AE
- Ivybridge Medical Practice
- Erme Terrace, Station Road, Ivybridge, PL21 0AJ
- Plympton Medical Practice
- Mudge Way, Plymouth, PL7 1AD
- Wotter Medical Practice
- Wotter Road, Wotter, Plymouth, PL7 5HP
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.8% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Beacon Medical Groupthis surgery | – | 3 | 21% | 50% | Yes |
| Pathfields Medical GroupPlymouth, PL7 1AD | under 0.1 miles | 8 | 24% | 54% | Yes |
| Elm SurgeryPlymouth, PL6 8UF | 2.4 miles | 65 | 67% | 81% | Yes |
| Church View SurgeryPlymouth, PL9 9BN | 2.5 miles | 50 | 54% | 82% | Yes |
| Dean Cross SurgeryPlymouth, PL9 9DL | 2.7 miles | 66 | 41% | 83% | Yes |
| Wycliffe SurgeryPlymouth, PL4 0BZ | 3.3 miles | 53 | 71% | 80% | Yes |
| Friary House SurgeryPlymouth, PL4 9BH | 3.5 miles | 8 | 19% | 62% | Yes |
| Lisson Grove Medical CentrePlymouth, PL4 7DL | 3.5 miles | 40 | 51% | 75% | Yes |
| Yealm Medical CentrePlymouth, PL8 2EA | 3.6 miles | 70 | 60% | 84% | Yes |
| Knowle House SurgeryPlymouth, PL5 3JB | 3.9 miles | 53 | 45% | 80% | Yes |
Elm Surgery is 2.4 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Beacon Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Beacon Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01752 348884.
How do patients rate Beacon Medical Group?
In the 2026 NHS GP Patient Survey, 50% of patients at Beacon Medical Group said their overall experience was good. The England average is 77%. 21% found it easy to get through by phone (England 57%). Its GPScore is 3 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Beacon Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Beacon Medical Group as Good at its last published inspection (report published 25 November 2025).
What are the opening times of Beacon Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 July 2025. Bank holidays may differ.
How do I contact Beacon Medical Group?
Call 01752 348884. You can also book and order repeat prescriptions in the NHS App. The address is Plympton Health Centre, Mudge Way, Plympton, Plymouth, PL7 1AD.
Does Beacon Medical Group have a branch surgery?
Yes. Beacon Medical Group also runs Chaddlewood Medical Practice (128 Bellingham Crescent, Chaddlewood, Plymouth, PL7 2QP) and Glenside Medical Centre (Glenside Rise, Plympton, Plymouth, PL7 4DR) and Highlands Health Centre (Fore Street, Ivybridge, PL21 9AE) and Ivybridge Medical Practice (Erme Terrace, Station Road, Ivybridge, PL21 0AJ) and Plympton Medical Practice (Mudge Way, Plymouth, PL7 1AD) and Wotter Medical Practice (Wotter Road, Wotter, Plymouth, PL7 5HP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Beacon Medical Group?
Around 43,431 patients are registered (January 2025). The surgery is part of Beacon Medical Group PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.