GP surgery in Plymouth
Knowle House Surgery
4 Meavy Way, Crownhill, Plymouth, PL5 3JB
Scores 53 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 51
- Easy to get through on the phone21
- Easy to contact online92
- Good experience of getting in touch55
- Did not wait too long for the appointment62
Quality of care 54
- Patients rate the surgery as good53
- Patients got what they needed56
- Doctors and nurses listen54
- Patients trust the staff40
- Inspection rating (Good)50
- Health checks and screening done28
- Meets NHS clinical targets82
- Children vaccinated on time88
What patients say
118 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
80%
say their experience is good
above the England average (77%)
+4
change since last year
2025: 76% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 45% |
| Easy to contact via website | 79% | 58% | 63% |
| Easy to contact via NHS App | 67% | 54% | 39% |
| Reception staff helpful | 91% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 18% |
| Sees preferred clinician | 36% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 83% |
| Next steps within 2 days | 89% | 93% | 87% |
| Good experience of contacting | 77% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 49% |
| Waiting time was about right | 75% | 69% | 65% |
| Remote appointment | 43% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 96% |
| Treated with care and concern | 86% | 86% | 93% |
| Considered mental wellbeing | 74% | 75% | 71% |
| Had all the information needed | 93% | 92% | 84% |
| Confidence and trust | 92% | 93% | 95% |
| Involved in decisions | 93% | 92% | 93% |
| Needs were met | 92% | 90% | 90% |
| Overall | |||
| Overall experience good | 80% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 73% |
| Supported by local services | 67% | 70% | 66% |
| Discussed managing condition | 32% | 43% | 34% |
| Agreed a care plan | 31% | 46% | 30% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 9 May 2023. Bank holidays may differ.
- Address
- 4 Meavy Way, Crownhill, Plymouth, PL5 3JB
- Phone
- 01752 705090
- [email protected]
- Website
- www.knowlehousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Drake Medical Alliance PCN (a group of local surgeries that share services)
- NHS code
- L83089 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Surgery (Tamerton Foliot)
- Harwood Avenue, Tamerton Foliot, Plymouth, PL5 4NU · 01752 775470
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 March 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.8% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 9.0% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 18.0% | 13.9% |
| Smoking | 11.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Knowle House Surgerythis surgery | – | 53 | 45% | 80% | Yes |
| Budshead Medical PracticePlymouth, PL5 4DU | 0.9 miles | 8 | 54% | 59% | Yes |
| Oakside SurgeryPlymouth, PL5 3PY | 1.2 miles | 6 | 46% | 59% | Yes |
| Peverell Park SurgeryPlymouth, PL2 3PX | 1.2 miles | 69 | 66% | 77% | Yes |
| Southway SurgeryPlymouth, PL6 6DX | 1.3 miles | 68 | 63% | 79% | Yes |
| Roborough SurgeryPlymouth, PL6 6PH | 1.5 miles | 32 | 50% | 76% | Yes |
| Elm SurgeryPlymouth, PL6 8UF | 1.7 miles | 65 | 67% | 81% | Yes |
| Lisson Grove Medical CentrePlymouth, PL4 7DL | 1.8 miles | 40 | 51% | 75% | Yes |
| St Neots SurgeryPlymouth, PL2 3HY | 1.9 miles | 16 | 42% | 58% | Yes |
| North Road West Medical CentrePlymouth, PL1 5BZ | 2.3 miles | 70 | 76% | 84% | Yes |
Peverell Park Surgery is 1.2 miles away, scores 69 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Knowle House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Knowle House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01752 705090.
How do patients rate Knowle House Surgery?
In the 2026 NHS GP Patient Survey, 80% of patients at Knowle House Surgery said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Knowle House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Knowle House Surgery as Good at its last published inspection (report published 17 March 2016).
What are the opening times of Knowle House Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 9 May 2023. Bank holidays may differ.
How do I contact Knowle House Surgery?
Call 01752 705090 or visit its website, www.knowlehousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 4 Meavy Way, Crownhill, Plymouth, PL5 3JB.
Does Knowle House Surgery have a branch surgery?
Yes. Knowle House Surgery also runs The Surgery (Tamerton Foliot) (Harwood Avenue, Tamerton Foliot, Plymouth, PL5 4NU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Knowle House Surgery?
Around 13,658 patients are registered (January 2025). The surgery is part of Drake Medical Alliance PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.