GP surgery in Rushcliffe
Belvoir Health Group
Cropwell Bishop Surgery, Fern Road, Cropwell Bishop, Nottingham, NG12 3BU
Scores 30 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 32% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 17
- Easy to get through on the phone7
- Easy to contact online34
- Good experience of getting in touch18
- Did not wait too long for the appointment39
Quality of care 54
- Patients rate the surgery as good26
- Patients got what they needed57
- Doctors and nurses listen67
- Patients trust the staff72
- Inspection rating (Good)50
- Health checks and screening done61
- Meets NHS clinical targets81
- Children vaccinated on time83
What patients say
148 patients answered the 2026 NHS survey about this surgery.
32%
find the phone easy
well below the England average (57%)
72%
say their experience is good
below the England average (77%)
+2
change since last year
2025: 69% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 32% | 57% | 37% |
| Easy to contact via website | 52% | 58% | 60% |
| Easy to contact via NHS App | 47% | 54% | 51% |
| Reception staff helpful | 79% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 43% |
| Sees preferred clinician | 28% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 79% |
| Next steps within 2 days | 90% | 93% | 99% |
| Good experience of contacting | 63% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 40% |
| Waiting time was about right | 68% | 69% | 60% |
| Remote appointment | 14% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 89% |
| Treated with care and concern | 90% | 86% | 88% |
| Considered mental wellbeing | 77% | 75% | 73% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 96% | 93% | 92% |
| Involved in decisions | 93% | 92% | 93% |
| Needs were met | 92% | 90% | 91% |
| Overall | |||
| Overall experience good | 72% | 77% | 69% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 73% |
| Supported by local services | 72% | 70% | 77% |
| Discussed managing condition | 36% | 43% | 39% |
| Agreed a care plan | 31% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 148 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 June 2026. Bank holidays may differ.
- Address
- Cropwell Bishop Surgery, Fern Road, Cropwell Bishop, Nottingham, NG12 3BU
- Phone
- 0115 896 9991
- Website
- www.belvoirhealthgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Rushcliffe PCN (a group of local surgeries that share services)
- NHS code
- C84017 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bingham Surgery
- 3 Newgate Street, Bingham, Nottingham, NG13 8FD
- Cotgrave Surgery
- Rivermead, Cotgrave, Nottingham, NG12 3UQ
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Parent and baby room
- Pharmacy
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 13 September 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.1% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 6.9% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 11.6% | 14.3% |
| Obesity | 14.0% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 67% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Belvoir Health Groupthis surgery | – | 30 | 32% | 72% | Yes |
| Radcliffe-on-Trent. Health CentreNottingham, NG12 2GD | 3.4 miles | 80 | 76% | 85% | Yes |
| East Bridgford Medical CentreNottingham, NG13 8NY | 4.7 miles | 97 | 92% | 92% | Yes |
| The Gamston Medical CentreNottingham, NG2 6PS | 5.1 miles | 89 | 81% | 87% | Yes |
| Trentside Medical GroupNottingham, NG4 2FN | 5.4 miles | 6 | 32% | 65% | Yes |
| Long Clawson Medical PracticeMelton Mowbray, LE14 4PA | 5.6 miles | 86 | 82% | 86% | Yes |
| Jubilee Park Medical PartnershipNottingham, NG4 3DQ | 5.8 miles | 16 | 23% | 67% | Yes |
| The Ivy Medical GroupNottingham, NG14 5BG | 5.8 miles | 10 | 31% | 59% | Yes |
| Westdale Lane SurgeryNottingham, NG4 3JA | 5.9 miles | 52 | 58% | 82% | Yes |
| Bakersfield Medical CentreNottingham, NG3 7EJ | 6.2 miles | 19 | 71% | 70% | Yes |
Radcliffe-on-Trent. Health Centre is 3.4 miles away, scores 80 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Belvoir Health Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Belvoir Health Group was taking on new patients. You can register online through the NHS website or call the surgery on 0115 896 9991.
How do patients rate Belvoir Health Group?
In the 2026 NHS GP Patient Survey, 72% of patients at Belvoir Health Group said their overall experience was good. The England average is 77%. 32% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Belvoir Health Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Belvoir Health Group as Good at its last published inspection (report published 13 September 2017).
What are the opening times of Belvoir Health Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 June 2026. Bank holidays may differ.
How do I contact Belvoir Health Group?
Call 0115 896 9991 or visit its website, www.belvoirhealthgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Cropwell Bishop Surgery, Fern Road, Cropwell Bishop, Nottingham, NG12 3BU.
Does Belvoir Health Group have a branch surgery?
Yes. Belvoir Health Group also runs Bingham Surgery (3 Newgate Street, Bingham, Nottingham, NG13 8FD) and Cotgrave Surgery (Rivermead, Cotgrave, Nottingham, NG12 3UQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Belvoir Health Group?
Around 26,835 patients are registered (January 2025). The surgery is part of Rushcliffe PCN, a group of local surgeries that share staff and services, in the Nottingham and Nottinghamshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.