GP surgery in Redcar
Bentley Medical Practice
Redcar Primary Care Hosp, West Dyke Road, Redcar, TS10 4NW
Scores 27 out of 100, below average for a GP surgery in England. 71% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone45
- Easy to contact online11
- Good experience of getting in touch31
- Did not wait too long for the appointment35
Quality of care 24
- Patients rate the surgery as good23
- Patients got what they needed22
- Doctors and nurses listen8
- Patients trust the staff61
- Inspection rating (Good)50
- Health checks and screening done56
- Meets NHS clinical targets40
- Children vaccinated on time45
What patients say
122 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
above the England average (57%)
70%
say their experience is good
below the England average (77%)
-11
change since last year
2025: 82% · 2026: 71%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 68% |
| Easy to contact via website | 37% | 58% | 61% |
| Easy to contact via NHS App | 36% | 54% | 68% |
| Reception staff helpful | 79% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 24% |
| Sees preferred clinician | 33% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 86% |
| Next steps within 2 days | 83% | 93% | 92% |
| Good experience of contacting | 69% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 56% |
| Waiting time was about right | 66% | 69% | 78% |
| Remote appointment | 30% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 87% |
| Treated with care and concern | 81% | 86% | 89% |
| Considered mental wellbeing | 70% | 75% | 70% |
| Had all the information needed | 87% | 92% | 92% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 92% | 92% | 93% |
| Needs were met | 87% | 90% | 92% |
| Overall | |||
| Overall experience good | 70% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 89% |
| Supported by local services | 57% | 70% | 77% |
| Discussed managing condition | 21% | 43% | 52% |
| Agreed a care plan | 44% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 122 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 November 2024. Bank holidays may differ.
- Address
- Redcar Primary Care Hosp, West Dyke Road, Redcar, TS10 4NW
- Phone
- 01642 470444
- [email protected]
- Website
- www.bentleymedicalpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Redcar Coastal PCN (a group of local surgeries that share services)
- NHS code
- A81018 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Park Avenue Surgery
- 13 Park Avenue, Redcar, TS10 3LA
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 October 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 21.9% | 15.2% |
| Diabetes | 11.3% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 4.7% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 20.3% | 14.3% |
| Obesity | 18.8% | 13.9% |
| Smoking | 15.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bentley Medical Practicethis surgery | – | 27 | 59% | 71% | Yes |
| The Ravenscar SurgeryRedcar, TS10 4NW | under 0.1 miles | 30 | 74% | 68% | Yes |
| The Green House SurgeryRedcar, TS10 4NW | under 0.1 miles | 32 | 61% | 72% | Yes |
| The Saltscar SurgeryRedcar, TS10 1UA | 1.2 miles | 45 | 67% | 78% | Yes |
| The Coatham Road SurgeryRedcar, TS10 1SR | 1.3 miles | 49 | 60% | 77% | Yes |
| Zetland Medical PracticeRedcar, TS11 7BL | 2.2 miles | 71 | 67% | 82% | Yes |
| Huntcliff SurgerySaltburn-by-the-Sea, TS12 1BJ | 3.9 miles | 77 | 68% | 91% | Yes |
| Hillside PracticeSaltburn by the Sea, TS12 2TG | 4.3 miles | 20 | 38% | 73% | Yes |
| South Grange Medical Group PracticeMiddlesbrough, TS6 9QG | 4.4 miles | 40 | 54% | 80% | Yes |
| Normanby Medical CentreMiddlesbrough, TS6 6TD | 4.4 miles | 22 | 28% | 74% | Yes |
The Saltscar Surgery is 1.2 miles away, scores 45 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bentley Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bentley Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01642 470444.
How do patients rate Bentley Medical Practice?
In the 2026 NHS GP Patient Survey, 71% of patients at Bentley Medical Practice said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 27 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Bentley Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Bentley Medical Practice as Good at its last published inspection (report published 17 October 2017).
What are the opening times of Bentley Medical Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 November 2024. Bank holidays may differ.
How do I contact Bentley Medical Practice?
Call 01642 470444 or visit its website, www.bentleymedicalpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Redcar Primary Care Hosp, West Dyke Road, Redcar, TS10 4NW.
Does Bentley Medical Practice have a branch surgery?
Yes. Bentley Medical Practice also runs Park Avenue Surgery (13 Park Avenue, Redcar, TS10 3LA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bentley Medical Practice?
Around 10,193 patients are registered (January 2025). The surgery is part of Redcar Coastal PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.