GP surgery in Redcar
The Coatham Road Surgery
18 Coatham Road, Redcar, TS10 1SR
Scores 49 out of 100, average for a GP surgery in England. 77% of patients say their experience is good and 60% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 43
- Easy to get through on the phone46
- Easy to contact online47
- Good experience of getting in touch44
- Did not wait too long for the appointment44
Quality of care 55
- Patients rate the surgery as good42
- Patients got what they needed62
- Doctors and nurses listen35
- Patients trust the staff38
- Inspection rating (Good)50
- Health checks and screening done92
- Meets NHS clinical targets67
- Children vaccinated on time77
What patients say
140 patients answered the 2026 NHS survey about this surgery.
60%
find the phone easy
above the England average (57%)
77%
say their experience is good
about the England average (77%)
+2
change since last year
2025: 75% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 60% | 57% | 69% |
| Easy to contact via website | 57% | 58% | 56% |
| Easy to contact via NHS App | 55% | 54% | 51% |
| Reception staff helpful | 84% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 22% | 31% | 26% |
| Sees preferred clinician | 55% | 42% | 22% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 84% |
| Next steps within 2 days | 95% | 93% | 100% |
| Good experience of contacting | 73% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 52% |
| Waiting time was about right | 69% | 69% | 86% |
| Remote appointment | 16% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 79% |
| Treated with care and concern | 85% | 86% | 85% |
| Considered mental wellbeing | 75% | 75% | 71% |
| Had all the information needed | 92% | 92% | 86% |
| Confidence and trust | 92% | 93% | 86% |
| Involved in decisions | 90% | 92% | 84% |
| Needs were met | 93% | 90% | 93% |
| Overall | |||
| Overall experience good | 77% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 81% |
| Supported by local services | 75% | 70% | 72% |
| Discussed managing condition | 44% | 43% | 44% |
| Agreed a care plan | 47% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 140 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 August 2014. Bank holidays may differ.
- Address
- 18 Coatham Road, Redcar, TS10 1SR
- Phone
- 01642 483638
- Website
- coathamsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Redcar Coastal PCN (a group of local surgeries that share services)
- NHS code
- A81045 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.1% | 15.2% |
| Diabetes | 11.0% | 7.9% |
| Asthma | 8.3% | 6.6% |
| COPD | 4.1% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 19.9% | 14.3% |
| Obesity | 15.9% | 13.9% |
| Smoking | 17.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 78% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Coatham Road Surgerythis surgery | – | 49 | 60% | 77% | Yes |
| The Saltscar SurgeryRedcar, TS10 1UA | 0.1 mile | 45 | 67% | 78% | Yes |
| The Ravenscar SurgeryRedcar, TS10 4NW | 1.3 miles | 30 | 74% | 68% | Yes |
| Bentley Medical PracticeRedcar, TS10 4NW | 1.3 miles | 27 | 59% | 71% | Yes |
| The Green House SurgeryRedcar, TS10 4NW | 1.3 miles | 32 | 61% | 72% | Yes |
| Zetland Medical PracticeRedcar, TS11 7BL | 2.8 miles | 71 | 67% | 82% | Yes |
| Huntcliff SurgerySaltburn-by-the-Sea, TS12 1BJ | 4.6 miles | 77 | 68% | 91% | Yes |
| Normanby Medical CentreMiddlesbrough, TS6 6TD | 5.0 miles | 22 | 28% | 74% | Yes |
| The Eston SurgeryMiddlesbrough, TS6 6TD | 5.0 miles | – | – | – | – |
| South Grange Medical Group PracticeMiddlesbrough, TS6 9QG | 5.0 miles | 40 | 54% | 80% | Yes |
Zetland Medical Practice is 2.8 miles away, scores 71 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Coatham Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Coatham Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01642 483638.
How do patients rate The Coatham Road Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at The Coatham Road Surgery said their overall experience was good. The England average is 77%. 60% found it easy to get through by phone (England 57%). Its GPScore is 49 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Coatham Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated The Coatham Road Surgery as Good at its last published inspection (report published 21 December 2023).
What are the opening times of The Coatham Road Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 August 2014. Bank holidays may differ.
How do I contact The Coatham Road Surgery?
Call 01642 483638 or visit its website, coathamsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 18 Coatham Road, Redcar, TS10 1SR.
How many patients are registered at The Coatham Road Surgery?
Around 6,221 patients are registered (January 2025). The surgery is part of Redcar Coastal PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.