GP surgery in Margate
Bethesda Medical Centre
Palm Bay Avenue, Cliftonville, Margate, CT9 3NR
Scores 18 out of 100, poor for a GP surgery in England. 69% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 21
- Easy to get through on the phone13
- Easy to contact online8
- Good experience of getting in touch35
- Did not wait too long for the appointment38
Quality of care 18
- Patients rate the surgery as good20
- Patients got what they needed37
- Doctors and nurses listen35
- Patients trust the staff24
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets13
- Children vaccinated on time24
What patients say
103 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
69%
say their experience is good
below the England average (77%)
+2
change since last year
2025: 67% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 50% |
| Easy to contact via website | 35% | 58% | 46% |
| Easy to contact via NHS App | 40% | 54% | 58% |
| Reception staff helpful | 80% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 36% |
| Sees preferred clinician | 39% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 70% |
| Next steps within 2 days | 89% | 93% | 94% |
| Good experience of contacting | 70% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 39% |
| Waiting time was about right | 67% | 69% | 65% |
| Remote appointment | 22% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 75% |
| Treated with care and concern | 86% | 86% | 78% |
| Considered mental wellbeing | 68% | 75% | 64% |
| Had all the information needed | 91% | 92% | 90% |
| Confidence and trust | 90% | 93% | 89% |
| Involved in decisions | 86% | 92% | 92% |
| Needs were met | 89% | 90% | 92% |
| Overall | |||
| Overall experience good | 69% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 77% |
| Supported by local services | 57% | 70% | 62% |
| Discussed managing condition | 46% | 43% | 38% |
| Agreed a care plan | 56% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 March 2025. Bank holidays may differ.
- Address
- Palm Bay Avenue, Cliftonville, Margate, CT9 3NR
- Phone
- 01843 209300
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Margate PCN (a group of local surgeries that share services)
- NHS code
- G82105 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.7% | 15.2% |
| Diabetes | 9.1% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 13.0% | 13.9% |
| Smoking | 21.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 65% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bethesda Medical Centrethis surgery | – | 18 | 40% | 69% | Yes |
| Northdown & Dashwood SurgeryMargate, CT9 2TR | 0.6 miles | 30 | 52% | 75% | Yes |
| The Limes Medical CentreMargate, CT9 1QY | 1.3 miles | 17 | 34% | 72% | Yes |
| Mocketts Wood SurgeryBroadstairs, CT10 2TR | 1.6 miles | 71 | 70% | 87% | No |
| St Peter's SurgeryBroadstairs, CT10 2RZ | 2.1 miles | 26 | 62% | 70% | Yes |
| Broadstairs Medical PracticeBroadstairs, CT10 2AJ | 2.2 miles | 59 | 82% | 80% | Yes |
| Summerhill SurgeryRamsgate, CT12 6SU | 3.0 miles | 10 | 33% | 63% | Yes |
| Newington Road SurgeryRamsgate, CT12 6EW | 3.3 miles | 10 | 33% | 64% | Yes |
| Westgate SurgeryWestgate-on-Sea, CT8 8SN | 3.3 miles | 84 | 75% | 91% | No |
| East Cliff Medical PracticeRamsgate, CT11 8AD | 3.6 miles | 50 | 46% | 87% | Yes |
Northdown & Dashwood Surgery is 0.6 miles away, scores 30 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bethesda Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bethesda Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01843 209300.
How do patients rate Bethesda Medical Centre?
In the 2026 NHS GP Patient Survey, 69% of patients at Bethesda Medical Centre said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Bethesda Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Bethesda Medical Centre as Good at its last published inspection (report published 4 June 2025).
What are the opening times of Bethesda Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 March 2025. Bank holidays may differ.
How do I contact Bethesda Medical Centre?
Call 01843 209300. You can also book and order repeat prescriptions in the NHS App. The address is Palm Bay Avenue, Cliftonville, Margate, CT9 3NR.
How many patients are registered at Bethesda Medical Centre?
Around 18,975 patients are registered (January 2025). The surgery is part of Margate PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.