GP surgery in County Durham
Ferryhill and Chilton Medical Practice
The Surgery, Durham Road, Ferryhill, DL17 8JJ
Scores 7 out of 100, poor for a GP surgery in England. 57% of patients say their experience is good and 50% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 15
- Easy to get through on the phone27
- Easy to contact online18
- Good experience of getting in touch12
- Did not wait too long for the appointment23
Quality of care 4
- Patients rate the surgery as good4
- Patients got what they needed6
- Doctors and nurses listen4
- Patients trust the staff2
- Inspection rating (Good)50
- Health checks and screening done24
- Meets NHS clinical targets40
- Children vaccinated on time42
What patients say
105 patients answered the 2026 NHS survey about this surgery.
50%
find the phone easy
below the England average (57%)
57%
say their experience is good
well below the England average (77%)
-10
change since last year
2025: 67% · 2026: 57%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 50% | 57% | 49% |
| Easy to contact via website | 43% | 58% | 50% |
| Easy to contact via NHS App | 33% | 54% | 47% |
| Reception staff helpful | 77% | 85% | 77% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 23% |
| Sees preferred clinician | 21% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 85% |
| Next steps within 2 days | 94% | 93% | 93% |
| Good experience of contacting | 59% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 28% | 57% | 57% |
| Waiting time was about right | 61% | 69% | 70% |
| Remote appointment | 41% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 73% | 87% | 74% |
| Treated with care and concern | 68% | 86% | 77% |
| Considered mental wellbeing | 51% | 75% | 56% |
| Had all the information needed | 83% | 92% | 94% |
| Confidence and trust | 80% | 93% | 87% |
| Involved in decisions | 78% | 92% | 77% |
| Needs were met | 81% | 90% | 84% |
| Overall | |||
| Overall experience good | 57% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 78% |
| Supported by local services | 62% | 70% | 59% |
| Discussed managing condition | 28% | 43% | 22% |
| Agreed a care plan | 29% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:15am to 8pm |
| Tuesday | 8:15am to 6pm |
| Wednesday | 8:15am to 6pm |
| Thursday | 8:15am to 6pm |
| Friday | 8:15am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 July 2024. Bank holidays may differ.
- Address
- The Surgery, Durham Road, Ferryhill, DL17 8JJ
- Phone
- 01740 651238
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Sedgefield North PCN (a group of local surgeries that share services)
- NHS code
- A83045 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Chilton Health Centre
- Norman Terrace, Chilton, Ferryhill, DL17 0HF
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.8% | 15.2% |
| Diabetes | 10.7% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 4.4% | 1.9% |
| Coronary heart disease | 4.9% | 3.0% |
| Depression | 14.3% | 14.3% |
| Obesity | 21.6% | 13.9% |
| Smoking | 17.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ferryhill and Chilton Medical Practicethis surgery | – | 7 | 50% | 57% | Yes |
| West Cornforth Medical CentreFerryhill, DL17 9LH | 1.6 miles | 46 | 76% | 72% | Yes |
| St Andrew's Medical PracticeSpennymoor, DL16 6QA | 1.8 miles | 82 | 66% | 83% | Yes |
| Bishops Close Medical PracticeSpennymoor, DL16 6ED | 1.8 miles | 61 | 71% | 82% | Yes |
| Coxhoe Medical PracticeDurham, DH6 4DH | 2.7 miles | 60 | 67% | 80% | Yes |
| Bowburn Medical CentreDurham, DH6 5AL | 3.4 miles | 62 | 64% | 79% | Yes |
| Jubilee Medical GroupNewton Aycliffe, DL5 4SE | 4.3 miles | 32 | 58% | 81% | Yes |
| The Medical GroupDurham, DH7 8NH | 5.0 miles | 83 | 76% | 86% | Yes |
| Skerne Medical GroupStockton-on-Tees, TS21 3BN | 5.0 miles | 25 | 52% | 71% | Yes |
| Pease Way Medical CentreNewton Aycliffe, DL5 5NH | 5.0 miles | 16 | 53% | 65% | Yes |
West Cornforth Medical Centre is 1.6 miles away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ferryhill and Chilton Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ferryhill and Chilton Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01740 651238.
How do patients rate Ferryhill and Chilton Medical Practice?
In the 2026 NHS GP Patient Survey, 57% of patients at Ferryhill and Chilton Medical Practice said their overall experience was good. The England average is 77%. 50% found it easy to get through by phone (England 57%). Its GPScore is 7 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Ferryhill and Chilton Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Ferryhill and Chilton Medical Practice as Good at its last published inspection (report published 18 October 2024).
What are the opening times of Ferryhill and Chilton Medical Practice?
Reception is open Monday 8:15am to 8pm, Tuesday 8:15am to 6pm, Wednesday 8:15am to 6pm, Thursday 8:15am to 6pm, Friday 8:15am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 July 2024. Bank holidays may differ.
How do I contact Ferryhill and Chilton Medical Practice?
Call 01740 651238. You can also book and order repeat prescriptions in the NHS App. The address is The Surgery, Durham Road, Ferryhill, DL17 8JJ.
Does Ferryhill and Chilton Medical Practice have a branch surgery?
Yes. Ferryhill and Chilton Medical Practice also runs Chilton Health Centre (Norman Terrace, Chilton, Ferryhill, DL17 0HF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Ferryhill and Chilton Medical Practice?
Around 14,910 patients are registered (January 2025). The surgery is part of Sedgefield North PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.