GP surgery in Ashton-in-Makerfield
Billinge Medical Practice
First Floor Garswood Surgery, Billinge Road, Ashton-in-Makerfield, Wigan, WN4 0XD
Scores 82 out of 100, excellent for a GP surgery in England. 93% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 87
- Easy to get through on the phone80
- Easy to contact online89
- Good experience of getting in touch68
- Did not wait too long for the appointment92
Quality of care 71
- Patients rate the surgery as good93
- Patients got what they needed33
- Doctors and nurses listen58
- Patients trust the staff30
- Inspection rating (Good)50
- Health checks and screening done84
- Meets NHS clinical targets58
- Children vaccinated on time49
What patients say
123 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
93%
say their experience is good
well above the England average (77%)
+1
change since last year
2025: 92% · 2026: 93%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 80% |
| Easy to contact via website | 77% | 58% | 72% |
| Easy to contact via NHS App | 71% | 54% | 75% |
| Reception staff helpful | 98% | 85% | 99% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 18% |
| Sees preferred clinician | 48% | 42% | 75% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 96% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 81% | 73% | 93% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 76% |
| Waiting time was about right | 88% | 69% | 83% |
| Remote appointment | 12% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 95% |
| Treated with care and concern | 87% | 86% | 92% |
| Considered mental wellbeing | 81% | 75% | 81% |
| Had all the information needed | 96% | 92% | 97% |
| Confidence and trust | 91% | 93% | 97% |
| Involved in decisions | 89% | 92% | 97% |
| Needs were met | 89% | 90% | 97% |
| Overall | |||
| Overall experience good | 93% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 72% |
| Supported by local services | 72% | 70% | 69% |
| Discussed managing condition | 31% | 43% | 44% |
| Agreed a care plan | 57% | 46% | 34% |
Green means at least 2 points better than England, red at least 2 points worse. With about 123 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 October 2025. Bank holidays may differ.
- Address
- First Floor Garswood Surgery, Billinge Road, Ashton-in-Makerfield, Wigan, WN4 0XD
- Phone
- 01744 892205
- [email protected]
- Website
- www.billingemedicalpractice.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- St Helens North PCN (a group of local surgeries that share services)
- NHS code
- N83019 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.0% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 6.8% | 3.0% |
| Depression | 12.9% | 14.3% |
| Obesity | 17.1% | 13.9% |
| Smoking | 7.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Billinge Medical Practicethis surgery | – | 82 | 78% | 93% | Yes |
| Garswood SurgeryWigan, WN4 0XD | under 0.1 miles | 63 | 85% | 78% | Yes |
| Bryn Cross SurgeryWigan, WN4 0AR | 1.4 miles | 99 | 93% | 95% | Yes |
| Ashton Medical CentreWigan, WN4 9SU | 1.6 miles | 27 | 56% | 68% | Yes |
| Saxena LWigan, WN3 6JN | 1.8 miles | 90 | 89% | 89% | Yes |
| MedicentreWigan, WN4 9AZ | 1.8 miles | 81 | 69% | 80% | Yes |
| Bryn Street SurgeryWigan, WN4 9AZ | 1.8 miles | 78 | 72% | 85% | Yes |
| Modality St HelensSt. Helens, WA11 0NA | 2.2 miles | 6 | 27% | 63% | Yes |
| Extended AccessWigan, WN3 6PR | 2.4 miles | – | – | – | – |
| Wigan Borough Specialist ServicesWigan, WN3 6PR | 2.4 miles | – | – | – | – |
Bryn Cross Surgery is 1.4 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Billinge Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Billinge Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01744 892205.
How do patients rate Billinge Medical Practice?
In the 2026 NHS GP Patient Survey, 93% of patients at Billinge Medical Practice said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 82 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Billinge Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Billinge Medical Practice as Good at its last published inspection (report published 11 December 2024).
What are the opening times of Billinge Medical Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 October 2025. Bank holidays may differ.
How do I contact Billinge Medical Practice?
Call 01744 892205 or visit its website, www.billingemedicalpractice.org. You can also book and order repeat prescriptions in the NHS App. The address is First Floor Garswood Surgery, Billinge Road, Ashton-in-Makerfield, Wigan, WN4 0XD.
How many patients are registered at Billinge Medical Practice?
Around 7,506 patients are registered (January 2025). The surgery is part of St Helens North PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.