GP surgery in Ashton-in-Makerfield
Bryn Street Surgery
Ashton Health Centre, Council Avenue, Ashton-in-Makerfield, Wigan, WN4 9AZ
Scores 78 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 72
- Easy to get through on the phone70
- Easy to contact online36
- Good experience of getting in touch83
- Did not wait too long for the appointment62
Quality of care 82
- Patients rate the surgery as good69
- Patients got what they needed77
- Doctors and nurses listen41
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done89
- Meets NHS clinical targets98
- Children vaccinated on time98
What patients say
115 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
85%
say their experience is good
above the England average (77%)
+17
change since last year
2025: 68% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 58% |
| Easy to contact via website | 52% | 58% | 25% |
| Easy to contact via NHS App | 53% | 54% | 37% |
| Reception staff helpful | 96% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 26% |
| Sees preferred clinician | 38% | 42% | 40% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 78% |
| Next steps within 2 days | 93% | 93% | 88% |
| Good experience of contacting | 86% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 44% |
| Waiting time was about right | 75% | 69% | 61% |
| Remote appointment | 12% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 76% |
| Treated with care and concern | 88% | 86% | 74% |
| Considered mental wellbeing | 78% | 75% | 60% |
| Had all the information needed | 91% | 92% | 87% |
| Confidence and trust | 96% | 93% | 89% |
| Involved in decisions | 95% | 92% | 89% |
| Needs were met | 95% | 90% | 86% |
| Overall | |||
| Overall experience good | 85% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 81% |
| Supported by local services | 66% | 70% | 71% |
| Discussed managing condition | 44% | 43% | 31% |
| Agreed a care plan | 41% | 46% | 20% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 May 2026. Bank holidays may differ.
- Address
- Ashton Health Centre, Council Avenue, Ashton-in-Makerfield, Wigan, WN4 9AZ
- Phone
- 01942 366986
- [email protected]
- Website
- www.ssphealth.com/our-practices/bryn-street-surgery
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Liga Wigan PCN (a group of local surgeries that share services)
- NHS code
- Y02378 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Alistair Partnership (Golborne)
- Kid Glove House, Kid Glove Road, Golborne, Warrington, WA3 3GS
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Off-site car parking nearby
- Sign language interpreter available online
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.3% | 15.2% |
| Diabetes | 9.3% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 24.5% | 14.3% |
| Obesity | 15.4% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 78% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bryn Street Surgerythis surgery | – | 78 | 72% | 85% | Yes |
| MedicentreWigan, WN4 9AZ | under 0.1 miles | 81 | 69% | 80% | Yes |
| Ashton Medical CentreWigan, WN4 9SU | 0.5 miles | 27 | 56% | 68% | Yes |
| Bryn Cross SurgeryWigan, WN4 0AR | 1.0 miles | 99 | 93% | 95% | Yes |
| Modality St HelensSt. Helens, WA11 0NA | 1.5 miles | 6 | 27% | 63% | Yes |
| Billinge Medical PracticeWigan, WN4 0XD | 1.8 miles | 82 | 78% | 93% | Yes |
| Garswood SurgeryWigan, WN4 0XD | 1.8 miles | 63 | 85% | 78% | Yes |
| Golborne SurgeryWarrington, WA3 3GS | 1.9 miles | 9 | 61% | 62% | Yes |
| High Street SurgeryWarrington, WA3 3GS | 1.9 miles | 71 | 81% | 89% | Yes |
| Family Medical PracticeWarrington, WA3 3GS | 1.9 miles | 64 | 76% | 78% | Yes |
Bryn Cross Surgery is 1.0 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bryn Street Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bryn Street Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01942 366986.
How do patients rate Bryn Street Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Bryn Street Surgery said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Bryn Street Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Bryn Street Surgery as Good at its last published inspection (report published 30 May 2025).
What are the opening times of Bryn Street Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 May 2026. Bank holidays may differ.
How do I contact Bryn Street Surgery?
Call 01942 366986 or visit its website, www.ssphealth.com/our-practices/bryn-street-surgery. You can also book and order repeat prescriptions in the NHS App. The address is Ashton Health Centre, Council Avenue, Ashton-in-Makerfield, Wigan, WN4 9AZ.
Does Bryn Street Surgery have a branch surgery?
Yes. Bryn Street Surgery also runs Dr Alistair Partnership (Golborne) (Kid Glove House, Kid Glove Road, Golborne, Warrington, WA3 3GS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bryn Street Surgery?
Around 6,336 patients are registered (January 2025). The surgery is part of Liga Wigan PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.