GP surgery in Ashton-in-Makerfield
Medicentre
Council Avenue, Ashton-in-Makerfield, Wigan, WN4 9AZ
Scores 81 out of 100, excellent for a GP surgery in England. 80% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 74
- Easy to get through on the phone63
- Easy to contact online42
- Good experience of getting in touch74
- Did not wait too long for the appointment81
Quality of care 85
- Patients rate the surgery as good54
- Patients got what they needed95
- Doctors and nurses listen87
- Patients trust the staff76
- Inspection rating (Good)50
- Health checks and screening done93
- Meets NHS clinical targets90
- Children vaccinated on time85
What patients say
120 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
80%
say their experience is good
above the England average (77%)
-8
change since last year
2025: 88% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 76% |
| Easy to contact via website | 55% | 58% | 44% |
| Easy to contact via NHS App | 25% | 54% | 40% |
| Reception staff helpful | 85% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 36% |
| Sees preferred clinician | 61% | 42% | 68% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 85% |
| Next steps within 2 days | 97% | 93% | 93% |
| Good experience of contacting | 83% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 71% | 57% | 62% |
| Waiting time was about right | 82% | 69% | 75% |
| Remote appointment | 16% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 94% |
| Treated with care and concern | 91% | 86% | 92% |
| Considered mental wellbeing | 87% | 75% | 73% |
| Had all the information needed | 96% | 92% | 92% |
| Confidence and trust | 97% | 93% | 94% |
| Involved in decisions | 91% | 92% | 91% |
| Needs were met | 98% | 90% | 93% |
| Overall | |||
| Overall experience good | 80% | 77% | 88% |
| Living with a long-term condition | |||
| Confident managing conditions | 88% | 79% | 84% |
| Supported by local services | 81% | 70% | 88% |
| Discussed managing condition | 59% | 43% | 50% |
| Agreed a care plan | 31% | 46% | 31% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 July 2026. Bank holidays may differ.
- Address
- Council Avenue, Ashton-in-Makerfield, Wigan, WN4 9AZ
- Phone
- 01942 367244
- [email protected]
- Website
- www.themedicentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Swan Network Wigan PCN (a group of local surgeries that share services)
- NHS code
- P92001 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Children’s play area
- Disabled car parking
- Free public WiFi
- Lift
- Off-site car parking nearby
- Parent and baby room
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 22.3% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 9.5% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 23.8% | 14.3% |
| Obesity | 17.7% | 13.9% |
| Smoking | 10.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 77% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 77% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Medicentrethis surgery | – | 81 | 69% | 80% | Yes |
| Bryn Street SurgeryWigan, WN4 9AZ | under 0.1 miles | 78 | 72% | 85% | Yes |
| Ashton Medical CentreWigan, WN4 9SU | 0.5 miles | 27 | 56% | 68% | Yes |
| Bryn Cross SurgeryWigan, WN4 0AR | 1.0 miles | 99 | 93% | 95% | Yes |
| Modality St HelensSt. Helens, WA11 0NA | 1.5 miles | 6 | 27% | 63% | Yes |
| Billinge Medical PracticeWigan, WN4 0XD | 1.8 miles | 82 | 78% | 93% | Yes |
| Garswood SurgeryWigan, WN4 0XD | 1.8 miles | 63 | 85% | 78% | Yes |
| Golborne SurgeryWarrington, WA3 3GS | 1.9 miles | 9 | 61% | 62% | Yes |
| High Street SurgeryWarrington, WA3 3GS | 1.9 miles | 71 | 81% | 89% | Yes |
| Family Medical PracticeWarrington, WA3 3GS | 1.9 miles | 64 | 76% | 78% | Yes |
Bryn Cross Surgery is 1.0 miles away, scores 99 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Medicentre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Medicentre was taking on new patients. You can register online through the NHS website or call the surgery on 01942 367244.
How do patients rate Medicentre?
In the 2026 NHS GP Patient Survey, 80% of patients at Medicentre said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 81 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Medicentre?
The Care Quality Commission, which inspects GP surgeries in England, rated Medicentre as Good at its last published inspection (report published 6 May 2022).
What are the opening times of Medicentre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 July 2026. Bank holidays may differ.
How do I contact Medicentre?
Call 01942 367244 or visit its website, www.themedicentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Council Avenue, Ashton-in-Makerfield, Wigan, WN4 9AZ.
How many patients are registered at Medicentre?
Around 5,566 patients are registered (January 2025). The surgery is part of Swan Network Wigan PCN, a group of local surgeries that share staff and services, in the Greater Manchester NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.