GP surgery in Bristol, City of
Birchwood Medical Practice
Wick Road, Bristol, BS4 4HU
Scores 31 out of 100, below average for a GP surgery in England. 80% of patients say their experience is good and 55% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2015. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 25
- Easy to get through on the phone37
- Easy to contact online69
- Good experience of getting in touch35
- Did not wait too long for the appointment5
Quality of care 42
- Patients rate the surgery as good53
- Patients got what they needed47
- Doctors and nurses listen30
- Patients trust the staff43
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets66
- Children vaccinated on time60
What patients say
107 patients answered the 2026 NHS survey about this surgery.
55%
find the phone easy
below the England average (57%)
80%
say their experience is good
above the England average (77%)
+12
change since last year
2025: 68% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 55% | 57% | 30% |
| Easy to contact via website | 66% | 58% | 34% |
| Easy to contact via NHS App | 61% | 54% | 31% |
| Reception staff helpful | 80% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 33% |
| Sees preferred clinician | 59% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 78% |
| Next steps within 2 days | 96% | 93% | 84% |
| Good experience of contacting | 71% | 73% | 48% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 27% |
| Waiting time was about right | 48% | 69% | 41% |
| Remote appointment | 44% | 26% | 47% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 91% |
| Treated with care and concern | 89% | 86% | 88% |
| Considered mental wellbeing | 79% | 75% | 70% |
| Had all the information needed | 94% | 92% | 89% |
| Confidence and trust | 93% | 93% | 97% |
| Involved in decisions | 92% | 92% | 97% |
| Needs were met | 91% | 90% | 91% |
| Overall | |||
| Overall experience good | 80% | 77% | 68% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 71% |
| Supported by local services | 73% | 70% | 67% |
| Discussed managing condition | 54% | 43% | 41% |
| Agreed a care plan | 46% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 7am to 6:30pm |
| Thursday | 7am to 6:30pm |
| Friday | 7am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 November 2022. Bank holidays may differ.
- Address
- Wick Road, Bristol, BS4 4HU
- Phone
- 0117 330 4225
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Connexus PCN (a group of local surgeries that share services)
- NHS code
- L81120 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 8 December 2015
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.2% | 15.2% |
| Diabetes | 5.7% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 11.4% | 13.9% |
| Smoking | 16.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 51% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Birchwood Medical Practicethis surgery | – | 31 | 55% | 80% | Yes |
| Nightingale Valley PracticeBristol, BS4 4HU | under 0.1 miles | 21 | 28% | 78% | Yes |
| The Wellspring SurgeryBristol, BS5 9QY | 0.9 miles | 53 | 69% | 79% | Yes |
| Air Balloon SurgeryBristol, BS5 7PD | 1.1 miles | 40 | 58% | 74% | Yes |
| Priory SurgeryBristol, BS4 2QJ | 1.1 miles | 32 | 55% | 79% | Yes |
| Wells Road SurgeryBristol, BS4 2DF | 1.2 miles | 59 | 74% | 80% | Yes |
| Fireclay HealthBristol, BS5 7PH | 1.3 miles | 70 | 58% | 88% | Yes |
| Lawrence Hill Health CentreBristol, BS2 0AN | 1.3 miles | 4 | 28% | 69% | Yes |
| Hanham HealthBristol, BS15 3HY | 1.6 miles | 36 | 28% | 82% | Yes |
| Charlotte Keel Medical PracticeBristol, BS5 0UA | 1.7 miles | 7 | 36% | 67% | Yes |
The Wellspring Surgery is 0.9 miles away, scores 53 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Birchwood Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Birchwood Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0117 330 4225.
How do patients rate Birchwood Medical Practice?
In the 2026 NHS GP Patient Survey, 80% of patients at Birchwood Medical Practice said their overall experience was good. The England average is 77%. 55% found it easy to get through by phone (England 57%). Its GPScore is 31 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Birchwood Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Birchwood Medical Practice as Good at its last published inspection (report published 8 December 2015).
What are the opening times of Birchwood Medical Practice?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 7am to 6:30pm, Thursday 7am to 6:30pm, Friday 7am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 November 2022. Bank holidays may differ.
How do I contact Birchwood Medical Practice?
Call 0117 330 4225. You can also book and order repeat prescriptions in the NHS App. The address is Wick Road, Bristol, BS4 4HU.
How many patients are registered at Birchwood Medical Practice?
Around 9,347 patients are registered (January 2025). The surgery is part of Connexus PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.