GP surgery in Bristol, City of
Nightingale Valley Practice
Wick Road, Bristol, BS4 4HU
Scores 21 out of 100, below average for a GP surgery in England. 78% of patients say their experience is good and 28% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 7
- Easy to get through on the phone4
- Easy to contact online23
- Good experience of getting in touch10
- Did not wait too long for the appointment19
Quality of care 48
- Patients rate the surgery as good46
- Patients got what they needed54
- Doctors and nurses listen67
- Patients trust the staff45
- Inspection rating (Good)50
- Health checks and screening done34
- Meets NHS clinical targets38
- Children vaccinated on time54
What patients say
107 patients answered the 2026 NHS survey about this surgery.
28%
find the phone easy
well below the England average (57%)
78%
say their experience is good
about the England average (77%)
+14
change since last year
2025: 64% · 2026: 78%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 28% | 57% | 23% |
| Easy to contact via website | 45% | 58% | 40% |
| Easy to contact via NHS App | 45% | 54% | 37% |
| Reception staff helpful | 82% | 85% | 69% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 28% |
| Sees preferred clinician | 44% | 42% | 25% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 81% |
| Next steps within 2 days | 89% | 93% | 81% |
| Good experience of contacting | 57% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 27% |
| Waiting time was about right | 59% | 69% | 52% |
| Remote appointment | 22% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 87% |
| Treated with care and concern | 91% | 86% | 88% |
| Considered mental wellbeing | 67% | 75% | 73% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 93% | 93% | 92% |
| Involved in decisions | 91% | 92% | 93% |
| Needs were met | 92% | 90% | 89% |
| Overall | |||
| Overall experience good | 78% | 77% | 64% |
| Living with a long-term condition | |||
| Confident managing conditions | 89% | 79% | 70% |
| Supported by local services | 77% | 70% | 67% |
| Discussed managing condition | 47% | 43% | 52% |
| Agreed a care plan | 37% | 46% | 27% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 January 2026. Bank holidays may differ.
- Address
- Wick Road, Bristol, BS4 4HU
- Phone
- 0117 330 4300
- Website
- www.nightingalevalleypractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Connexus PCN (a group of local surgeries that share services)
- NHS code
- L81033 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Riverside Surgery
- Wyatts View, St. Annes Park, Bristol, BS4 4WW
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.6% | 15.2% |
| Diabetes | 7.5% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 18.7% | 14.3% |
| Obesity | 9.8% | 13.9% |
| Smoking | 15.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 58% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Nightingale Valley Practicethis surgery | – | 21 | 28% | 78% | Yes |
| Birchwood Medical PracticeBristol, BS4 4HU | under 0.1 miles | 31 | 55% | 80% | Yes |
| The Wellspring SurgeryBristol, BS5 9QY | 0.9 miles | 53 | 69% | 79% | Yes |
| Air Balloon SurgeryBristol, BS5 7PD | 1.1 miles | 40 | 58% | 74% | Yes |
| Priory SurgeryBristol, BS4 2QJ | 1.1 miles | 32 | 55% | 79% | Yes |
| Wells Road SurgeryBristol, BS4 2DF | 1.2 miles | 59 | 74% | 80% | Yes |
| Fireclay HealthBristol, BS5 7PH | 1.3 miles | 70 | 58% | 88% | Yes |
| Lawrence Hill Health CentreBristol, BS2 0AN | 1.3 miles | 4 | 28% | 69% | Yes |
| Hanham HealthBristol, BS15 3HY | 1.6 miles | 36 | 28% | 82% | Yes |
| Charlotte Keel Medical PracticeBristol, BS5 0UA | 1.7 miles | 7 | 36% | 67% | Yes |
The Wellspring Surgery is 0.9 miles away, scores 53 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Nightingale Valley Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Nightingale Valley Practice was taking on new patients. You can register online through the NHS website or call the surgery on 0117 330 4300.
How do patients rate Nightingale Valley Practice?
In the 2026 NHS GP Patient Survey, 78% of patients at Nightingale Valley Practice said their overall experience was good. The England average is 77%. 28% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Nightingale Valley Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Nightingale Valley Practice as Good at its last published inspection (report published 29 March 2017).
What are the opening times of Nightingale Valley Practice?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 January 2026. Bank holidays may differ.
How do I contact Nightingale Valley Practice?
Call 0117 330 4300 or visit its website, www.nightingalevalleypractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Wick Road, Bristol, BS4 4HU.
Does Nightingale Valley Practice have a branch surgery?
Yes. Nightingale Valley Practice also runs Riverside Surgery (Wyatts View, St. Annes Park, Bristol, BS4 4WW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Nightingale Valley Practice?
Around 14,725 patients are registered (January 2025). The surgery is part of Connexus PCN, a group of local surgeries that share staff and services, in the Bristol, North Somerset and South Gloucestershire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.