GP surgery in Winchester
Bishops Waltham Surgery
Lower Lane, Bishops Waltham, Southampton, SO32 1GR
Scores 41 out of 100, average for a GP surgery in England. 75% of patients say their experience is good and 39% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 29
- Easy to get through on the phone12
- Easy to contact online16
- Good experience of getting in touch34
- Did not wait too long for the appointment60
Quality of care 58
- Patients rate the surgery as good35
- Patients got what they needed70
- Doctors and nurses listen39
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done87
- Meets NHS clinical targets84
- Children vaccinated on time88
What patients say
131 patients answered the 2026 NHS survey about this surgery.
39%
find the phone easy
well below the England average (57%)
75%
say their experience is good
below the England average (77%)
+3
change since last year
2025: 72% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 39% | 57% | 35% |
| Easy to contact via website | 41% | 58% | 36% |
| Easy to contact via NHS App | 44% | 54% | 56% |
| Reception staff helpful | 76% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 20% |
| Sees preferred clinician | 26% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 80% |
| Next steps within 2 days | 97% | 93% | 95% |
| Good experience of contacting | 70% | 73% | 64% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 51% |
| Waiting time was about right | 75% | 69% | 56% |
| Remote appointment | 7% | 26% | 11% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 90% |
| Treated with care and concern | 87% | 86% | 87% |
| Considered mental wellbeing | 73% | 75% | 75% |
| Had all the information needed | 93% | 92% | 95% |
| Confidence and trust | 94% | 93% | 94% |
| Involved in decisions | 98% | 92% | 94% |
| Needs were met | 94% | 90% | 94% |
| Overall | |||
| Overall experience good | 75% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 93% | 79% | 86% |
| Supported by local services | 66% | 70% | 72% |
| Discussed managing condition | 50% | 43% | 34% |
| Agreed a care plan | 24% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 131 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 October 2025. Bank holidays may differ.
- Address
- Lower Lane, Bishops Waltham, Southampton, SO32 1GR
- Phone
- 01489 892288
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Winchester Rural South PCN (a group of local surgeries that share services)
- NHS code
- J82064 · NHS profile
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 16.0% | 14.3% |
| Obesity | 16.0% | 13.9% |
| Smoking | 8.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 80% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bishops Waltham Surgerythis surgery | – | 41 | 39% | 75% | Yes |
| Wickham SurgeryFareham, PO17 5GU | 3.9 miles | 86 | 74% | 89% | Yes |
| Stokewood SurgeryEastleigh, SO50 8AU | 4.3 miles | 75 | 49% | 89% | Yes |
| St. Andrew's SurgeryEastleigh, SO50 5PT | 6.1 miles | 73 | 84% | 88% | Yes |
| Phl Sas ServiceFareham, PO15 5TD | 6.2 miles | – | – | – | – |
| Eastleigh Medical PracticeEastleigh, SO50 9AG | 6.2 miles | 35 | 72% | 72% | Yes |
| Twyford SurgeryWinchester, SO21 1QY | 6.3 miles | 92 | 93% | 92% | Yes |
| Brook Lane SurgerySouthampton, SO31 7DQ | 6.4 miles | 27 | 49% | 75% | Yes |
| Meon Health PracticeFareham, PO15 6JF | 6.6 miles | 2 | 16% | 39% | Yes |
| Gudgeheath Lane SurgeryFareham, PO15 6QA | 6.6 miles | 3 | 22% | 65% | Yes |
Wickham Surgery is 3.9 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bishops Waltham Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bishops Waltham Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01489 892288.
How do patients rate Bishops Waltham Surgery?
In the 2026 NHS GP Patient Survey, 75% of patients at Bishops Waltham Surgery said their overall experience was good. The England average is 77%. 39% found it easy to get through by phone (England 57%). Its GPScore is 41 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Bishops Waltham Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Bishops Waltham Surgery as Good at its last published inspection (report published 29 November 2016).
What are the opening times of Bishops Waltham Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 October 2025. Bank holidays may differ.
How do I contact Bishops Waltham Surgery?
Call 01489 892288. You can also book and order repeat prescriptions in the NHS App. The address is Lower Lane, Bishops Waltham, Southampton, SO32 1GR.
How many patients are registered at Bishops Waltham Surgery?
Around 13,928 patients are registered (January 2025). The surgery is part of Winchester Rural South PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.