GP surgery in Bootle
Bootle Village Surgery
204 Stanley Road, Bootle, L20 3EW
Scores 52 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 41
- Easy to get through on the phone30
- Easy to contact online54
- Good experience of getting in touch23
- Did not wait too long for the appointment70
Quality of care 67
- Patients rate the surgery as good63
- Patients got what they needed96
- Doctors and nurses listen92
- Patients trust the staff91
- Inspection rating (Good)50
- Health checks and screening done4
- Meets NHS clinical targets7
- Children vaccinated on time10
What patients say
95 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
83%
say their experience is good
above the England average (77%)
+2
change since last year
2025: 81% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 33% |
| Easy to contact via website | 60% | 58% | 58% |
| Easy to contact via NHS App | 43% | 54% | 35% |
| Reception staff helpful | 92% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 29% |
| Sees preferred clinician | 50% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 65% |
| Next steps within 2 days | 97% | 93% | 99% |
| Good experience of contacting | 66% | 73% | 52% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 34% |
| Waiting time was about right | 78% | 69% | 69% |
| Remote appointment | 18% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 93% |
| Treated with care and concern | 97% | 86% | 93% |
| Considered mental wellbeing | 84% | 75% | 67% |
| Had all the information needed | 98% | 92% | 90% |
| Confidence and trust | 98% | 93% | 94% |
| Involved in decisions | 98% | 92% | 91% |
| Needs were met | 98% | 90% | 91% |
| Overall | |||
| Overall experience good | 83% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 78% |
| Supported by local services | 67% | 70% | 75% |
| Discussed managing condition | 41% | 43% | 32% |
| Agreed a care plan | 57% | 46% | 20% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2pm to 6:30pm |
| Wednesday | 8:30am to 1pm 2pm to 6:30pm |
| Thursday | 8:30am to 1pm 2pm to 4pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 20 August 2012. Bank holidays may differ.
- Address
- 204 Stanley Road, Bootle, L20 3EW
- Phone
- 0151 933 7447
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- South Sefton PCN (a group of local surgeries that share services)
- NHS code
- N84015 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 3 August 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 9.4% | 7.9% |
| Asthma | 7.9% | 6.6% |
| COPD | 3.7% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 16.0% | 14.3% |
| Obesity | 16.9% | 13.9% |
| Smoking | 19.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 63% | 75% |
| Blood pressure controlled (hypertension, under 80) | 53% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 64% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 45% | 57% |
| Diabetes: annual foot check | 56% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bootle Village Surgerythis surgery | – | 52 | 51% | 83% | Yes |
| Park Street SurgeryBootle, L20 3DF | 0.1 mile | 37 | 48% | 82% | Yes |
| Concept House SurgeryBootle, L20 3BG | 0.2 miles | 42 | 71% | 81% | Yes |
| The Strand Medical CentreBootle, L20 5BW | 0.3 miles | 56 | 59% | 83% | Yes |
| Aintree Road Medical CentreBootle, L20 9DL | 0.6 miles | 52 | 70% | 78% | Yes |
| North Park Health CentreBootle, L20 5DQ | 0.7 miles | 1 | 30% | 53% | Yes |
| Westminster Medical CentreLiverpool, L4 3TT | 0.8 miles | 14 | 37% | 69% | Yes |
| Moore Street Medical CentreBootle, L20 4SE | 0.8 miles | 21 | 54% | 65% | Yes |
| The Grey Road SurgeryLiverpool, L9 1AD | 0.9 miles | 10 | 34% | 65% | Yes |
| Walton Medical CentreLiverpool, L9 1AD | 0.9 miles | 55 | 59% | 83% | Yes |
Common questions
Is Bootle Village Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bootle Village Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0151 933 7447.
How do patients rate Bootle Village Surgery?
In the 2026 NHS GP Patient Survey, 83% of patients at Bootle Village Surgery said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 52 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Bootle Village Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Bootle Village Surgery as Good at its last published inspection (report published 3 August 2016).
What are the opening times of Bootle Village Surgery?
Reception is open Monday 8:30am to 1pm 2pm to 6:30pm, Tuesday 8:30am to 1pm 2pm to 6:30pm, Wednesday 8:30am to 1pm 2pm to 6:30pm, Thursday 8:30am to 1pm 2pm to 4pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 20 August 2012. Bank holidays may differ.
How do I contact Bootle Village Surgery?
Call 0151 933 7447. You can also book and order repeat prescriptions in the NHS App. The address is 204 Stanley Road, Bootle, L20 3EW.
How many patients are registered at Bootle Village Surgery?
Around 5,893 patients are registered (January 2025). The surgery is part of South Sefton PCN, a group of local surgeries that share staff and services, in the Cheshire and Merseyside NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.