GP surgery in Bootle
North Park Health Centre
290 Knowsley Road, Bootle, L20 5DQ
Scores 1 out of 100, poor for a GP surgery in England. 53% of patients say their experience is good and 30% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Inadequate in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 1
- Easy to get through on the phone6
- Easy to contact online4
- Good experience of getting in touch2
- Did not wait too long for the appointment1
Quality of care 4
- Patients rate the surgery as good2
- Patients got what they needed52
- Doctors and nurses listen33
- Patients trust the staff49
- Inspection rating (Inadequate)0
- Health checks and screening done1
- Meets NHS clinical targets2
- Children vaccinated on time3
What patients say
204 patients answered the 2026 NHS survey about this surgery.
30%
find the phone easy
well below the England average (57%)
53%
say their experience is good
well below the England average (77%)
-3
change since last year
2025: 56% · 2026: 53%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 30% | 57% | 33% |
| Easy to contact via website | 29% | 58% | 28% |
| Easy to contact via NHS App | 32% | 54% | 32% |
| Reception staff helpful | 63% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 13% |
| Sees preferred clinician | 18% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 64% | 84% | 51% |
| Next steps within 2 days | 94% | 93% | 89% |
| Good experience of contacting | 47% | 73% | 49% |
| The appointment | |||
| Offered a choice of time or day | 29% | 57% | 36% |
| Waiting time was about right | 39% | 69% | 42% |
| Remote appointment | 36% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 85% | 87% | 83% |
| Treated with care and concern | 82% | 86% | 79% |
| Considered mental wellbeing | 75% | 75% | 64% |
| Had all the information needed | 93% | 92% | 87% |
| Confidence and trust | 93% | 93% | 84% |
| Involved in decisions | 90% | 92% | 85% |
| Needs were met | 91% | 90% | 82% |
| Overall | |||
| Overall experience good | 53% | 77% | 56% |
| Living with a long-term condition | |||
| Confident managing conditions | 68% | 79% | 68% |
| Supported by local services | 59% | 70% | 52% |
| Discussed managing condition | 38% | 43% | 30% |
| Agreed a care plan | 46% | 46% | 30% |
Green means at least 2 points better than England, red at least 2 points worse. With about 204 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 November 2016. Bank holidays may differ.
- Address
- 290 Knowsley Road, Bootle, L20 5DQ
- Phone
- 0151 230 5553
- Online
- Book, order repeat prescriptions and see records in the NHS App
- NHS code
- N84019 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Inadequate |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Inadequate |
| Is it well-led? | Inadequate |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.4% | 15.2% |
| Diabetes | 8.7% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 3.9% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 23.1% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 22.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 51% | 67% |
| Cervical screening, women 50-64 | 53% | 75% |
| Blood pressure controlled (hypertension, under 80) | 54% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 60% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 43% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| North Park Health Centrethis surgery | – | 1 | 30% | 53% | Yes |
| Moore Street Medical CentreBootle, L20 4SE | 0.3 miles | 21 | 54% | 65% | Yes |
| The Strand Medical CentreBootle, L20 5BW | 0.3 miles | 56 | 59% | 83% | Yes |
| Aintree Road Medical CentreBootle, L20 9DL | 0.6 miles | 52 | 70% | 78% | Yes |
| Bootle Village SurgeryBootle, L20 3EW | 0.7 miles | 52 | 51% | 83% | Yes |
| Bridge Road Medical CentreLiverpool, L21 6PH | 0.7 miles | 31 | 47% | 73% | Yes |
| Park Street SurgeryBootle, L20 3DF | 0.7 miles | 37 | 48% | 82% | Yes |
| Seaforth Village SurgeryLiverpool, L21 3TA | 0.7 miles | – | – | – | Yes |
| Concept House SurgeryBootle, L20 3BG | 0.8 miles | 42 | 71% | 81% | Yes |
| 15 Sefton RoadLiverpool, L21 9HA | 0.9 miles | 0 | 23% | 46% | Yes |
Moore Street Medical Centre is 0.3 miles away, scores 21 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is North Park Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), North Park Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0151 230 5553.
How do patients rate North Park Health Centre?
In the 2026 NHS GP Patient Survey, 53% of patients at North Park Health Centre said their overall experience was good. The England average is 77%. 30% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for North Park Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated North Park Health Centre as Inadequate at its last published inspection (report published 9 March 2023).
What are the opening times of North Park Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 November 2016. Bank holidays may differ.
How do I contact North Park Health Centre?
Call 0151 230 5553. You can also book and order repeat prescriptions in the NHS App. The address is 290 Knowsley Road, Bootle, L20 5DQ.
How many patients are registered at North Park Health Centre?
Around 6,553 patients are registered (January 2025).
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.