GP surgery in Peterborough
Boroughbury Medical Centre
Craig Street, Peterborough, PE1 2EJ
Scores 12 out of 100, poor for a GP surgery in England. 66% of patients say their experience is good and 40% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 10
- Easy to get through on the phone14
- Easy to contact online3
- Good experience of getting in touch18
- Did not wait too long for the appointment18
Quality of care 21
- Patients rate the surgery as good14
- Patients got what they needed15
- Doctors and nurses listen53
- Patients trust the staff24
- Inspection rating (Outstanding)98
- Health checks and screening done24
- Meets NHS clinical targets7
- Children vaccinated on time12
What patients say
155 patients answered the 2026 NHS survey about this surgery.
40%
find the phone easy
well below the England average (57%)
66%
say their experience is good
well below the England average (77%)
+4
change since last year
2025: 62% · 2026: 66%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 40% | 57% | 38% |
| Easy to contact via website | 28% | 58% | 39% |
| Easy to contact via NHS App | 51% | 54% | 39% |
| Reception staff helpful | 82% | 85% | 71% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 27% |
| Sees preferred clinician | 17% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 82% | 84% | 69% |
| Next steps within 2 days | 81% | 93% | 95% |
| Good experience of contacting | 63% | 73% | 49% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 50% |
| Waiting time was about right | 58% | 69% | 67% |
| Remote appointment | 28% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 85% |
| Treated with care and concern | 84% | 86% | 83% |
| Considered mental wellbeing | 70% | 75% | 79% |
| Had all the information needed | 88% | 92% | 87% |
| Confidence and trust | 90% | 93% | 96% |
| Involved in decisions | 86% | 92% | 86% |
| Needs were met | 85% | 90% | 88% |
| Overall | |||
| Overall experience good | 66% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 76% |
| Supported by local services | 62% | 70% | 37% |
| Discussed managing condition | 48% | 43% | 35% |
| Agreed a care plan | 48% | 46% | 24% |
Green means at least 2 points better than England, red at least 2 points worse. With about 155 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 6 March 2023. Bank holidays may differ.
- Address
- Craig Street, Peterborough, PE1 2EJ
- Phone
- 01733 307840
- Website
- www.boroughburymedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Bmc PCN (a group of local surgeries that share services)
- NHS code
- D81026 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bmc@paston
- Chadburn, Paston, Peterborough, PE4 7DH
- Church Street Werrington
- 97 Church Street, Werrington, Peterborough, PE4 6QF · 01733 571110
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Parent and baby room
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it safe? | Good |
| Is it effective? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.9% | 15.2% |
| Diabetes | 9.7% | 7.9% |
| Asthma | 6.1% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 13.2% | 14.3% |
| Obesity | 15.1% | 13.9% |
| Smoking | 19.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 66% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 71% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Boroughbury Medical Centrethis surgery | – | 12 | 40% | 66% | Yes |
| Park Medical CentrePeterborough, PE1 2UF | 0.4 miles | 1 | 16% | 57% | Yes |
| Thomas Walker Westgate HealthcarePeterborough, PE1 2QP | 0.5 miles | 21 | 47% | 69% | Yes |
| Cpft - Consultant Diabetes TeamPeterborough, PE1 2QP | 0.5 miles | – | – | – | – |
| Cgl AspirePeterborough, PE3 6AP | 0.6 miles | – | – | – | – |
| Thorpe RoadPeterborough, PE3 6AP | 0.6 miles | 7 | 41% | 59% | Yes |
| Central Medical CentrePeterborough, PE1 3BF | 0.6 miles | 35 | 50% | 75% | Yes |
| The Grange Medical CentrePeterborough, PE3 6HA | 0.7 miles | 26 | 45% | 75% | Yes |
| Thistlemoor Medical CentrePeterborough, PE1 3HP | 1.2 miles | 31 | 58% | 69% | Yes |
| Botolph Bridge Community Health CentrePeterborough, PE2 9QB | 1.3 miles | 1 | 17% | 50% | Yes |
Central Medical Centre is 0.6 miles away, scores 35 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Boroughbury Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Boroughbury Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01733 307840.
How do patients rate Boroughbury Medical Centre?
In the 2026 NHS GP Patient Survey, 66% of patients at Boroughbury Medical Centre said their overall experience was good. The England average is 77%. 40% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Boroughbury Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Boroughbury Medical Centre as Outstanding at its last published inspection (report published 31 May 2022).
What are the opening times of Boroughbury Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 6 March 2023. Bank holidays may differ.
How do I contact Boroughbury Medical Centre?
Call 01733 307840 or visit its website, www.boroughburymedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Craig Street, Peterborough, PE1 2EJ.
Does Boroughbury Medical Centre have a branch surgery?
Yes. Boroughbury Medical Centre also runs Bmc@paston (Chadburn, Paston, Peterborough, PE4 7DH) and Church Street Werrington (97 Church Street, Werrington, Peterborough, PE4 6QF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Boroughbury Medical Centre?
Around 33,414 patients are registered (January 2025). The surgery is part of Bmc PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.