GP surgery in Peterborough
Thomas Walker Westgate Healthcare
Thomas Walker Surgery, Princes Street, Peterborough, PE1 2QP
Scores 21 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 47% find it easy to get through on the phone (England: 77% and 57%). It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone23
- Easy to contact online90
- Good experience of getting in touch54
- Did not wait too long for the appointment13
Quality of care 11
- Patients rate the surgery as good19
- Patients got what they needed27
- Doctors and nurses listen35
- Patients trust the staff22
- Inspection rating (Not rated)–
- Health checks and screening done27
- Meets NHS clinical targets30
- Children vaccinated on time23
What patients say
96 patients answered the 2026 NHS survey about this surgery.
47%
find the phone easy
well below the England average (57%)
69%
say their experience is good
below the England average (77%)
+12
change since last year
2025: 57% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 47% | 57% | 24% |
| Easy to contact via website | 78% | 58% | 30% |
| Easy to contact via NHS App | 63% | 54% | 12% |
| Reception staff helpful | 86% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 23% |
| Sees preferred clinician | 21% | 42% | 10% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 57% |
| Next steps within 2 days | 91% | 93% | 84% |
| Good experience of contacting | 77% | 73% | 38% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 52% |
| Waiting time was about right | 55% | 69% | 55% |
| Remote appointment | 27% | 26% | 58% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 76% |
| Treated with care and concern | 87% | 86% | 64% |
| Considered mental wellbeing | 78% | 75% | 47% |
| Had all the information needed | 95% | 92% | 72% |
| Confidence and trust | 89% | 93% | 74% |
| Involved in decisions | 89% | 92% | 81% |
| Needs were met | 88% | 90% | 83% |
| Overall | |||
| Overall experience good | 69% | 77% | 57% |
| Living with a long-term condition | |||
| Confident managing conditions | 54% | 79% | 64% |
| Supported by local services | 68% | 70% | 47% |
| Discussed managing condition | 45% | 43% | 27% |
| Agreed a care plan | 78% | 46% | 39% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 November 2023. Bank holidays may differ.
- Address
- Thomas Walker Surgery, Princes Street, Peterborough, PE1 2QP
- Phone
- 01733 551008
- [email protected]
- Website
- www.twwhealthcare.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Peterborough & East PCN (a group of local surgeries that share services)
- NHS code
- Y07060 · NHS profile
Access and facilities
- Disabled parking
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 10.7% | 14.3% |
| Obesity | 13.3% | 13.9% |
| Smoking | 21.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 52% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 77% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Thomas Walker Westgate Healthcarethis surgery | – | 21 | 47% | 69% | Yes |
| Cpft - Consultant Diabetes TeamPeterborough, PE1 2QP | under 0.1 miles | – | – | – | – |
| Park Medical CentrePeterborough, PE1 2UF | 0.2 miles | 1 | 16% | 57% | Yes |
| Central Medical CentrePeterborough, PE1 3BF | 0.3 miles | 35 | 50% | 75% | Yes |
| Boroughbury Medical CentrePeterborough, PE1 2EJ | 0.5 miles | 12 | 40% | 66% | Yes |
| Thistlemoor Medical CentrePeterborough, PE1 3HP | 1.0 miles | 31 | 58% | 69% | Yes |
| The Grange Medical CentrePeterborough, PE3 6HA | 1.0 miles | 26 | 45% | 75% | Yes |
| Nightingale Medical CentrePeterborough, PE1 4FS | 1.0 miles | 5 | 32% | 59% | Yes |
| Cgl AspirePeterborough, PE3 6AP | 1.1 miles | – | – | – | – |
| Thorpe RoadPeterborough, PE3 6AP | 1.1 miles | 7 | 41% | 59% | Yes |
Central Medical Centre is 0.3 miles away, scores 35 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Thomas Walker Westgate Healthcare taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Thomas Walker Westgate Healthcare was taking on new patients. You can register online through the NHS website or call the surgery on 01733 551008.
How do patients rate Thomas Walker Westgate Healthcare?
In the 2026 NHS GP Patient Survey, 69% of patients at Thomas Walker Westgate Healthcare said their overall experience was good. The England average is 77%. 47% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What are the opening times of Thomas Walker Westgate Healthcare?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 November 2023. Bank holidays may differ.
How do I contact Thomas Walker Westgate Healthcare?
Call 01733 551008 or visit its website, www.twwhealthcare.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Thomas Walker Surgery, Princes Street, Peterborough, PE1 2QP.
How many patients are registered at Thomas Walker Westgate Healthcare?
Around 24,881 patients are registered (January 2025). The surgery is part of Peterborough & East PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.