GP surgery in Lambeth
Brockwell Park Surgery
117 Norwood Road, London, SE24 9AE
Scores 73 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 89% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 70
- Easy to get through on the phone94
- Easy to contact online92
- Good experience of getting in touch83
- Did not wait too long for the appointment15
Quality of care 74
- Patients rate the surgery as good74
- Patients got what they needed64
- Doctors and nurses listen76
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done56
- Meets NHS clinical targets40
- Children vaccinated on time50
What patients say
131 patients answered the 2026 NHS survey about this surgery.
89%
find the phone easy
well above the England average (57%)
86%
say their experience is good
well above the England average (77%)
-4
change since last year
2025: 90% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 89% | 57% | 86% |
| Easy to contact via website | 79% | 58% | 76% |
| Easy to contact via NHS App | 59% | 54% | 76% |
| Reception staff helpful | 94% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 29% | 31% | 34% |
| Sees preferred clinician | 47% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 91% |
| Next steps within 2 days | 97% | 93% | 92% |
| Good experience of contacting | 87% | 73% | 89% |
| The appointment | |||
| Offered a choice of time or day | 72% | 57% | 67% |
| Waiting time was about right | 57% | 69% | 70% |
| Remote appointment | 25% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 92% |
| Treated with care and concern | 90% | 86% | 92% |
| Considered mental wellbeing | 80% | 75% | 78% |
| Had all the information needed | 92% | 92% | 95% |
| Confidence and trust | 96% | 93% | 95% |
| Involved in decisions | 95% | 92% | 93% |
| Needs were met | 93% | 90% | 93% |
| Overall | |||
| Overall experience good | 86% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 84% |
| Supported by local services | 75% | 70% | 74% |
| Discussed managing condition | 59% | 43% | 55% |
| Agreed a care plan | 37% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 131 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 7am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 September 2024. Bank holidays may differ.
- Address
- 117 Norwood Road, London, SE24 9AE
- Phone
- 020 8678 5400
- Website
- www.brockwellparksurgery.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Croxted PCN (a group of local surgeries that share services)
- NHS code
- G85137 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 6.9% | 15.2% |
| Diabetes | 3.8% | 7.9% |
| Asthma | 5.5% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 1.1% | 3.0% |
| Depression | 13.3% | 14.3% |
| Obesity | 7.6% | 13.9% |
| Smoking | 13.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Brockwell Park Surgerythis surgery | – | 73 | 89% | 86% | Yes |
| Elm Lodge SurgeryLondon, SE24 9HJ | 0.3 miles | 96 | 94% | 93% | Yes |
| Herne Hill Group PracticeLondon, SE24 9QP | 0.5 miles | 81 | 82% | 87% | Yes |
| The Deerbrook SurgeryLondon, SE27 9AW | 0.8 miles | 53 | 60% | 78% | Yes |
| Brixton Hill Group PracticeLondon, SW2 1AE | 0.8 miles | 56 | 66% | 83% | Yes |
| Palace Road SurgeryLondon, SW2 3DY | 0.9 miles | 67 | 75% | 86% | Yes |
| The Old Dairy Health CentreLondon, SE21 8SZ | 0.9 miles | 71 | 68% | 83% | Yes |
| The Three Zero Six Medical CentreLondon, SE22 8LY | 1.1 miles | 79 | 87% | 85% | Yes |
| Larc Clinic (la)London, SW9 8DJ | 1.1 miles | – | – | – | No |
| Hetherington at the PavilionLondon, SW9 8DJ | 1.1 miles | 30 | 55% | 70% | Yes |
Elm Lodge Surgery is 0.3 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Brockwell Park Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Brockwell Park Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8678 5400.
How do patients rate Brockwell Park Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Brockwell Park Surgery said their overall experience was good. The England average is 77%. 89% found it easy to get through by phone (England 57%). Its GPScore is 73 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Brockwell Park Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Brockwell Park Surgery as Good at its last published inspection (report published 13 December 2023).
What are the opening times of Brockwell Park Surgery?
Reception is open Monday 7am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 8am to 8pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 September 2024. Bank holidays may differ.
How do I contact Brockwell Park Surgery?
Call 020 8678 5400 or visit its website, www.brockwellparksurgery.com. You can also book and order repeat prescriptions in the NHS App. The address is 117 Norwood Road, London, SE24 9AE.
How many patients are registered at Brockwell Park Surgery?
Around 9,113 patients are registered (January 2025). The surgery is part of Croxted PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.