GP surgery in Lambeth
Herne Hill Group Practice
74 Herne Hill, Herne Hill, London, SE24 9QP
Scores 81 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 82% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 86
- Easy to get through on the phone85
- Easy to contact online58
- Good experience of getting in touch66
- Did not wait too long for the appointment94
Quality of care 71
- Patients rate the surgery as good78
- Patients got what they needed70
- Doctors and nurses listen87
- Patients trust the staff56
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets12
- Children vaccinated on time26
What patients say
118 patients answered the 2026 NHS survey about this surgery.
82%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+12
change since last year
2025: 75% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 82% | 57% | 72% |
| Easy to contact via website | 62% | 58% | 52% |
| Easy to contact via NHS App | 61% | 54% | 55% |
| Reception staff helpful | 93% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 29% |
| Sees preferred clinician | 44% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 89% |
| Next steps within 2 days | 92% | 93% | 89% |
| Good experience of contacting | 80% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 58% |
| Waiting time was about right | 90% | 69% | 77% |
| Remote appointment | 40% | 26% | 49% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 79% |
| Treated with care and concern | 94% | 86% | 83% |
| Considered mental wellbeing | 83% | 75% | 61% |
| Had all the information needed | 96% | 92% | 90% |
| Confidence and trust | 94% | 93% | 92% |
| Involved in decisions | 96% | 92% | 92% |
| Needs were met | 94% | 90% | 87% |
| Overall | |||
| Overall experience good | 87% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 86% |
| Supported by local services | 65% | 70% | 73% |
| Discussed managing condition | 53% | 43% | 45% |
| Agreed a care plan | 36% | 46% | 67% |
Green means at least 2 points better than England, red at least 2 points worse. With about 118 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 7am to 6:30pm |
| Wednesday | 8am to 7:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 December 2022. Bank holidays may differ.
- Address
- 74 Herne Hill, Herne Hill, London, SE24 9QP
- Phone
- 020 7274 3314
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hills, Brooks & Dales Group PCN (a group of local surgeries that share services)
- NHS code
- G85016 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.3% | 15.2% |
| Diabetes | 5.4% | 7.9% |
| Asthma | 5.3% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 1.4% | 3.0% |
| Depression | 13.5% | 14.3% |
| Obesity | 10.0% | 13.9% |
| Smoking | 14.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Herne Hill Group Practicethis surgery | – | 81 | 82% | 87% | Yes |
| Elm Lodge SurgeryLondon, SE24 9HJ | 0.3 miles | 96 | 94% | 93% | Yes |
| Brockwell Park SurgeryLondon, SE24 9AE | 0.5 miles | 73 | 89% | 86% | Yes |
| Herne Hill Road Medical PracticeLondon, SE24 0AU | 0.7 miles | 68 | 68% | 84% | Yes |
| Tessa Jowell GP SurgeryLondon, SE22 8EY | 0.8 miles | 2 | 37% | 53% | Yes |
| Larc Clinic (la)London, SW9 8DJ | 0.9 miles | – | – | – | No |
| Hetherington at the PavilionLondon, SW9 8DJ | 0.9 miles | 30 | 55% | 70% | Yes |
| Brixton Hill Group PracticeLondon, SW2 1AE | 1.0 miles | 56 | 66% | 83% | Yes |
| The Corner SurgeryLondon, SE5 9NS | 1.0 miles | 80 | 81% | 86% | Yes |
| The Three Zero Six Medical CentreLondon, SE22 8LY | 1.0 miles | 79 | 87% | 85% | Yes |
Elm Lodge Surgery is 0.3 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Herne Hill Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Herne Hill Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 020 7274 3314.
How do patients rate Herne Hill Group Practice?
In the 2026 NHS GP Patient Survey, 87% of patients at Herne Hill Group Practice said their overall experience was good. The England average is 77%. 82% found it easy to get through by phone (England 57%). Its GPScore is 81 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Herne Hill Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Herne Hill Group Practice as Good at its last published inspection (report published 23 January 2025).
What are the opening times of Herne Hill Group Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 7am to 6:30pm, Wednesday 8am to 7:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 December 2022. Bank holidays may differ.
How do I contact Herne Hill Group Practice?
Call 020 7274 3314. You can also book and order repeat prescriptions in the NHS App. The address is 74 Herne Hill, Herne Hill, London, SE24 9QP.
How many patients are registered at Herne Hill Group Practice?
Around 15,187 patients are registered (January 2025). The surgery is part of Hills, Brooks & Dales Group PCN, a group of local surgeries that share staff and services, in the South East London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.