GP surgery in Mole Valley
Brockwood Medical Practice
Tanners Meadow, Brockham, Betchworth, RH3 7NJ
Scores 93 out of 100, excellent for a GP surgery in England. 94% of patients say their experience is good and 88% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 96
- Easy to get through on the phone93
- Easy to contact online95
- Good experience of getting in touch95
- Did not wait too long for the appointment90
Quality of care 84
- Patients rate the surgery as good96
- Patients got what they needed52
- Doctors and nurses listen90
- Patients trust the staff79
- Inspection rating (Good)50
- Health checks and screening done67
- Meets NHS clinical targets39
- Children vaccinated on time37
What patients say
107 patients answered the 2026 NHS survey about this surgery.
88%
find the phone easy
well above the England average (57%)
94%
say their experience is good
well above the England average (77%)
+2
change since last year
2025: 92% · 2026: 94%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 88% | 57% | 79% |
| Easy to contact via website | 83% | 58% | 70% |
| Easy to contact via NHS App | 80% | 54% | 65% |
| Reception staff helpful | 100% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 26% |
| Sees preferred clinician | 60% | 42% | 52% |
| What happened when they got in touch | |||
| Knew what would happen next | 94% | 84% | 94% |
| Next steps within 2 days | 93% | 93% | 94% |
| Good experience of contacting | 93% | 73% | 89% |
| The appointment | |||
| Offered a choice of time or day | 69% | 57% | 69% |
| Waiting time was about right | 87% | 69% | 82% |
| Remote appointment | 25% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 95% | 87% | 95% |
| Treated with care and concern | 92% | 86% | 90% |
| Considered mental wellbeing | 80% | 75% | 86% |
| Had all the information needed | 91% | 92% | 96% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 98% | 92% | 95% |
| Needs were met | 92% | 90% | 96% |
| Overall | |||
| Overall experience good | 94% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 91% |
| Supported by local services | 79% | 70% | 85% |
| Discussed managing condition | 43% | 43% | 51% |
| Agreed a care plan | 43% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 1pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 October 2024. Bank holidays may differ.
- Address
- Tanners Meadow, Brockham, Betchworth, RH3 7NJ
- Phone
- 01737 843259
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Dorking PCN (a group of local surgeries that share services)
- NHS code
- H81068 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Newdigate Surgery
- Rusper Road, Newdigate, Dorking, RH5 5BE
- North Holmwood Surgery
- 1 Bentsbrook Close, North Holmwood, Dorking, RH5 4HY
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 October 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.6% | 15.2% |
| Diabetes | 7.0% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 11.1% | 14.3% |
| Obesity | 8.1% | 13.9% |
| Smoking | 10.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 69% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Brockwood Medical Practicethis surgery | – | 93 | 88% | 94% | Yes |
| Medwyn SurgeryDorking, RH4 1SD | 2.0 miles | 99 | 80% | 95% | Yes |
| Dorking Medical PracticeDorking, RH4 2QR | 2.3 miles | 85 | 61% | 86% | Yes |
| The Wall House SurgeryReigate, RH2 9HG | 3.6 miles | 76 | 62% | 84% | Yes |
| Hawthorns SurgeryRedhill, RH1 1DT | 4.9 miles | 62 | 65% | 85% | Yes |
| The House PartnershipRedhill, RH1 1EB | 4.9 miles | 33 | 70% | 74% | Yes |
| Woodlands Road Medical CentreRedhill, RH1 6EY | 4.9 miles | 71 | 80% | 84% | Yes |
| Leith Hill PracticeDorking, RH5 5EN | 5.2 miles | 92 | 87% | 92% | Yes |
| Fairfield Medical CentreLeatherhead, KT23 4DH | 5.6 miles | 63 | 70% | 82% | Yes |
| Heathcote Medical CentreTadworth, KT20 5TH | 5.6 miles | 50 | 40% | 78% | Yes |
Common questions
Is Brockwood Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Brockwood Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01737 843259.
How do patients rate Brockwood Medical Practice?
In the 2026 NHS GP Patient Survey, 94% of patients at Brockwood Medical Practice said their overall experience was good. The England average is 77%. 88% found it easy to get through by phone (England 57%). Its GPScore is 93 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Brockwood Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Brockwood Medical Practice as Good at its last published inspection (report published 25 October 2016).
What are the opening times of Brockwood Medical Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 1pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 October 2024. Bank holidays may differ.
How do I contact Brockwood Medical Practice?
Call 01737 843259. You can also book and order repeat prescriptions in the NHS App. The address is Tanners Meadow, Brockham, Betchworth, RH3 7NJ.
Does Brockwood Medical Practice have a branch surgery?
Yes. Brockwood Medical Practice also runs Newdigate Surgery (Rusper Road, Newdigate, Dorking, RH5 5BE) and North Holmwood Surgery (1 Bentsbrook Close, North Holmwood, Dorking, RH5 4HY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Brockwood Medical Practice?
Around 12,132 patients are registered (January 2025). The surgery is part of Dorking PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.