GP surgery in Reigate and Banstead
Woodlands Road Medical Centre
5 Woodlands Road, Redhill, RH1 6EY
Scores 71 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 80% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 75
- Easy to get through on the phone82
- Easy to contact online50
- Good experience of getting in touch73
- Did not wait too long for the appointment64
Quality of care 62
- Patients rate the surgery as good66
- Patients got what they needed72
- Doctors and nurses listen65
- Patients trust the staff22
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets57
- Children vaccinated on time51
What patients say
116 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
-8
change since last year
2025: 92% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 77% |
| Easy to contact via website | 58% | 58% | 53% |
| Easy to contact via NHS App | 75% | 54% | 63% |
| Reception staff helpful | 94% | 85% | 96% |
| Seeing the same person | |||
| Has a preferred clinician | 47% | 31% | 67% |
| Sees preferred clinician | 75% | 42% | 83% |
| What happened when they got in touch | |||
| Knew what would happen next | 93% | 84% | 94% |
| Next steps within 2 days | 95% | 93% | 99% |
| Good experience of contacting | 83% | 73% | 88% |
| The appointment | |||
| Offered a choice of time or day | 74% | 57% | 82% |
| Waiting time was about right | 76% | 69% | 84% |
| Remote appointment | 10% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 97% |
| Treated with care and concern | 86% | 86% | 96% |
| Considered mental wellbeing | 77% | 75% | 83% |
| Had all the information needed | 92% | 92% | 99% |
| Confidence and trust | 89% | 93% | 100% |
| Involved in decisions | 90% | 92% | 94% |
| Needs were met | 94% | 90% | 100% |
| Overall | |||
| Overall experience good | 84% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 81% |
| Supported by local services | 88% | 70% | 78% |
| Discussed managing condition | 58% | 43% | 50% |
| Agreed a care plan | 34% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 August 2024. Bank holidays may differ.
- Address
- 5 Woodlands Road, Redhill, RH1 6EY
- Phone
- 01737 761343
- Website
- www.woodlands-surgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Redhill Phoenix PCN (a group of local surgeries that share services)
- NHS code
- H81058 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Free public WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
- Tactile flooring: ridged or raised surface, to warn of hazards
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.3% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 1.6% | 1.9% |
| Coronary heart disease | 3.0% | 3.0% |
| Depression | 16.0% | 14.3% |
| Obesity | 8.9% | 13.9% |
| Smoking | 10.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Woodlands Road Medical Centrethis surgery | – | 71 | 80% | 84% | Yes |
| The House PartnershipRedhill, RH1 1EB | 0.7 miles | 33 | 70% | 74% | Yes |
| Hawthorns SurgeryRedhill, RH1 1DT | 0.7 miles | 62 | 65% | 85% | Yes |
| Holmhurst Medical CentreRedhill, RH1 2NP | 1.7 miles | 71 | 57% | 88% | Yes |
| The Wall House SurgeryReigate, RH2 9HG | 1.7 miles | 76 | 62% | 84% | Yes |
| Wayside Medical PracticeHorley, RH6 7AD | 4.0 miles | 56 | 58% | 81% | – |
| Pond Tail SurgeryGodstone, RH9 8DY | 4.7 miles | 87 | 74% | 92% | Yes |
| Modality East Surrey Medical PracticeHorley, RH6 9PT | 4.7 miles | 53 | 63% | 76% | Yes |
| Brockwood Medical PracticeBetchworth, RH3 7NJ | 4.9 miles | 93 | 88% | 94% | Yes |
| Heathcote Medical CentreTadworth, KT20 5TH | 5.0 miles | 50 | 40% | 78% | Yes |
Pond Tail Surgery is 4.7 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Woodlands Road Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Woodlands Road Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01737 761343.
How do patients rate Woodlands Road Medical Centre?
In the 2026 NHS GP Patient Survey, 84% of patients at Woodlands Road Medical Centre said their overall experience was good. The England average is 77%. 80% found it easy to get through by phone (England 57%). Its GPScore is 71 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Woodlands Road Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Woodlands Road Medical Centre as Good at its last published inspection (report published 2 December 2022).
What are the opening times of Woodlands Road Medical Centre?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 August 2024. Bank holidays may differ.
How do I contact Woodlands Road Medical Centre?
Call 01737 761343 or visit its website, www.woodlands-surgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 5 Woodlands Road, Redhill, RH1 6EY.
How many patients are registered at Woodlands Road Medical Centre?
Around 10,017 patients are registered (January 2025). The surgery is part of Redhill Phoenix PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.