GP surgery in Redcar and Cleveland
Brotton Surgery
East Cleveland Hospital, Alford Road, Brotton, Saltburn-by-the-Sea, TS12 2FF
Scores 79 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 83% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone86
- Easy to contact online92
- Good experience of getting in touch86
- Did not wait too long for the appointment17
Quality of care 86
- Patients rate the surgery as good77
- Patients got what they needed96
- Doctors and nurses listen82
- Patients trust the staff89
- Inspection rating (Good)50
- Health checks and screening done34
- Meets NHS clinical targets78
- Children vaccinated on time71
What patients say
129 patients answered the 2026 NHS survey about this surgery.
83%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
-2
change since last year
2025: 89% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 83% | 57% | 84% |
| Easy to contact via website | 79% | 58% | 67% |
| Easy to contact via NHS App | 79% | 54% | 66% |
| Reception staff helpful | 92% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 45% | 31% | 63% |
| Sees preferred clinician | 67% | 42% | 79% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 96% |
| Next steps within 2 days | 96% | 93% | 96% |
| Good experience of contacting | 88% | 73% | 91% |
| The appointment | |||
| Offered a choice of time or day | 80% | 57% | 87% |
| Waiting time was about right | 58% | 69% | 79% |
| Remote appointment | 6% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 94% |
| Treated with care and concern | 95% | 86% | 95% |
| Considered mental wellbeing | 79% | 75% | 92% |
| Had all the information needed | 97% | 92% | 97% |
| Confidence and trust | 98% | 93% | 97% |
| Involved in decisions | 98% | 92% | 96% |
| Needs were met | 98% | 90% | 99% |
| Overall | |||
| Overall experience good | 87% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 79% |
| Supported by local services | 82% | 70% | 88% |
| Discussed managing condition | 56% | 43% | 59% |
| Agreed a care plan | 34% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 129 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 March 2019. Bank holidays may differ.
- Address
- East Cleveland Hospital, Alford Road, Brotton, Saltburn-by-the-Sea, TS12 2FF
- Phone
- 01287 676215
- Website
- www.brottonsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Cleveland PCN (a group of local surgeries that share services)
- NHS code
- A81013 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Clements
- The Clinic, High Street, Lingdale, Saltburn by Sea, TS12 3EX
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 January 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 23.6% | 15.2% |
| Diabetes | 11.2% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 3.5% | 3.0% |
| Depression | 24.7% | 14.3% |
| Obesity | 16.7% | 13.9% |
| Smoking | 14.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 71% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 45% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Brotton Surgerythis surgery | – | 79 | 83% | 87% | Yes |
| Hillside PracticeSaltburn by the Sea, TS12 2TG | 1.8 miles | 20 | 38% | 73% | Yes |
| Huntcliff SurgerySaltburn-by-the-Sea, TS12 1BJ | 2.0 miles | 77 | 68% | 91% | Yes |
| Woodside SurgerySaltburn-by-the-Sea, TS13 4HW | 2.1 miles | 38 | 69% | 77% | Yes |
| Zetland Medical PracticeRedcar, TS11 7BL | 3.7 miles | 71 | 67% | 82% | Yes |
| Springwood SurgeryGuisborough, TS14 7DJ | 5.3 miles | 23 | 40% | 75% | Yes |
| The GarthGuisborough, TS14 7DJ | 5.3 miles | 78 | 88% | 89% | Yes |
| Staithes SurgerySaltburn-by-the-Sea, TS13 5AY | 5.8 miles | 90 | 91% | 93% | Yes |
| The Green House SurgeryRedcar, TS10 4NW | 5.8 miles | 32 | 61% | 72% | Yes |
| Bentley Medical PracticeRedcar, TS10 4NW | 5.8 miles | 27 | 59% | 71% | Yes |
Staithes Surgery is 5.8 miles away, scores 90 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Brotton Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Brotton Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01287 676215.
How do patients rate Brotton Surgery?
In the 2026 NHS GP Patient Survey, 87% of patients at Brotton Surgery said their overall experience was good. The England average is 77%. 83% found it easy to get through by phone (England 57%). Its GPScore is 79 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Brotton Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Brotton Surgery as Good at its last published inspection (report published 24 January 2019).
What are the opening times of Brotton Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 March 2019. Bank holidays may differ.
How do I contact Brotton Surgery?
Call 01287 676215 or visit its website, www.brottonsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is East Cleveland Hospital, Alford Road, Brotton, Saltburn-by-the-Sea, TS12 2FF.
Does Brotton Surgery have a branch surgery?
Yes. Brotton Surgery also runs Dr Clements (The Clinic, High Street, Lingdale, Saltburn by Sea, TS12 3EX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Brotton Surgery?
Around 7,645 patients are registered (January 2025). The surgery is part of East Cleveland PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.