GP surgery in Redcar and Cleveland
Woodside Surgery
6 High Street, Loftus, Saltburn-by-the-Sea, TS13 4HW
Scores 38 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 69% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 52
- Easy to get through on the phone64
- Easy to contact online1
- Good experience of getting in touch57
- Did not wait too long for the appointment50
Quality of care 21
- Patients rate the surgery as good44
- Patients got what they needed12
- Doctors and nurses listen26
- Patients trust the staff9
- Inspection rating (Good)50
- Health checks and screening done26
- Meets NHS clinical targets38
- Children vaccinated on time41
What patients say
101 patients answered the 2026 NHS survey about this surgery.
69%
find the phone easy
well above the England average (57%)
77%
say their experience is good
about the England average (77%)
-5
change since last year
2025: 82% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 69% | 57% | 73% |
| Easy to contact via website | 21% | 58% | 52% |
| Easy to contact via NHS App | 54% | 54% | 49% |
| Reception staff helpful | 79% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 59% | 31% | 50% |
| Sees preferred clinician | 46% | 42% | 47% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 85% |
| Next steps within 2 days | 97% | 93% | 95% |
| Good experience of contacting | 78% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 65% | 57% | 57% |
| Waiting time was about right | 72% | 69% | 66% |
| Remote appointment | 16% | 26% | 20% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 91% |
| Treated with care and concern | 85% | 86% | 89% |
| Considered mental wellbeing | 70% | 75% | 74% |
| Had all the information needed | 96% | 92% | 92% |
| Confidence and trust | 86% | 93% | 94% |
| Involved in decisions | 87% | 92% | 90% |
| Needs were met | 84% | 90% | 91% |
| Overall | |||
| Overall experience good | 77% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 80% |
| Supported by local services | 74% | 70% | 69% |
| Discussed managing condition | 46% | 43% | 37% |
| Agreed a care plan | 36% | 46% | 53% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 7:30am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 7:30am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 28 June 2012. Bank holidays may differ.
- Address
- 6 High Street, Loftus, Saltburn-by-the-Sea, TS13 4HW
- Phone
- 01287 640385
- Website
- www.woodsidesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Cleveland PCN (a group of local surgeries that share services)
- NHS code
- A81053 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Glasby
- The Clinic, Brotton Road, Carlin How, Saltburn by Sea, TS13 4DY
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 23.7% | 15.2% |
| Diabetes | 11.1% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 4.4% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 24.4% | 14.3% |
| Obesity | 24.0% | 13.9% |
| Smoking | 20.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Woodside Surgerythis surgery | – | 38 | 69% | 77% | Yes |
| Brotton SurgerySaltburn-by-the-Sea, TS12 2FF | 2.1 miles | 79 | 83% | 87% | Yes |
| Staithes SurgerySaltburn-by-the-Sea, TS13 5AY | 3.7 miles | 90 | 91% | 93% | Yes |
| Hillside PracticeSaltburn by the Sea, TS12 2TG | 3.8 miles | 20 | 38% | 73% | Yes |
| Huntcliff SurgerySaltburn-by-the-Sea, TS12 1BJ | 4.0 miles | 77 | 68% | 91% | Yes |
| Zetland Medical PracticeRedcar, TS11 7BL | 5.8 miles | 71 | 67% | 82% | Yes |
| Esk Valley Medical PracticeWhitby, YO21 2PA | 6.0 miles | 96 | 92% | 96% | Yes |
| The GarthGuisborough, TS14 7DJ | 6.9 miles | 78 | 88% | 89% | Yes |
| Springwood SurgeryGuisborough, TS14 7DJ | 6.9 miles | 23 | 40% | 75% | Yes |
| Bentley Medical PracticeRedcar, TS10 4NW | 7.9 miles | 27 | 59% | 71% | Yes |
Brotton Surgery is 2.1 miles away, scores 79 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Woodside Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Woodside Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01287 640385.
How do patients rate Woodside Surgery?
In the 2026 NHS GP Patient Survey, 77% of patients at Woodside Surgery said their overall experience was good. The England average is 77%. 69% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Woodside Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Woodside Surgery as Good at its last published inspection (report published 4 November 2022).
What are the opening times of Woodside Surgery?
Reception is open Monday 8am to 8pm, Tuesday 7:30am to 6pm, Wednesday 8am to 6pm, Thursday 7:30am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 28 June 2012. Bank holidays may differ.
How do I contact Woodside Surgery?
Call 01287 640385 or visit its website, www.woodsidesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 6 High Street, Loftus, Saltburn-by-the-Sea, TS13 4HW.
Does Woodside Surgery have a branch surgery?
Yes. Woodside Surgery also runs Dr Glasby (The Clinic, Brotton Road, Carlin How, Saltburn by Sea, TS13 4DY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Woodside Surgery?
Around 5,868 patients are registered (January 2025). The surgery is part of East Cleveland PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.