GP surgery in Birmingham
Bucklands End Lane Surgery
36 Bucklands End Lane, Birmingham, B34 6BP
Scores 17 out of 100, poor for a GP surgery in England. 76% of patients say their experience is good and 25% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 8
- Easy to get through on the phone2
- Easy to contact online9
- Good experience of getting in touch21
- Did not wait too long for the appointment20
Quality of care 35
- Patients rate the surgery as good38
- Patients got what they needed63
- Doctors and nurses listen7
- Patients trust the staff88
- Inspection rating (Requires improvement)2
- Health checks and screening done82
- Meets NHS clinical targets27
- Children vaccinated on time8
What patients say
86 patients answered the 2026 NHS survey about this surgery.
25%
find the phone easy
well below the England average (57%)
76%
say their experience is good
about the England average (77%)
+3
change since last year
2025: 72% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 25% | 57% | 36% |
| Easy to contact via website | 35% | 58% | 48% |
| Easy to contact via NHS App | 46% | 54% | 38% |
| Reception staff helpful | 81% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 35% |
| Sees preferred clinician | 24% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 85% |
| Next steps within 2 days | 92% | 93% | 89% |
| Good experience of contacting | 65% | 73% | 66% |
| The appointment | |||
| Offered a choice of time or day | 50% | 57% | 55% |
| Waiting time was about right | 60% | 69% | 75% |
| Remote appointment | 17% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 76% | 87% | 88% |
| Treated with care and concern | 78% | 86% | 85% |
| Considered mental wellbeing | 72% | 75% | 79% |
| Had all the information needed | 97% | 92% | 93% |
| Confidence and trust | 98% | 93% | 93% |
| Involved in decisions | 93% | 92% | 97% |
| Needs were met | 93% | 90% | 88% |
| Overall | |||
| Overall experience good | 76% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 75% |
| Supported by local services | 65% | 70% | 58% |
| Discussed managing condition | 48% | 43% | 42% |
| Agreed a care plan | 34% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 86 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 17 September 2025. Bank holidays may differ.
- Address
- 36 Bucklands End Lane, Birmingham, B34 6BP
- Phone
- 0121 747 2160
- [email protected]
- Website
- www.bucklandsendlanesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Birmingham East Central PCN (a group of local surgeries that share services)
- NHS code
- M85113 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Disability awareness and equality training for staff
- Off-site car parking nearby
- Sign language interpreter available online
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 24 November 2023
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Requires improvement |
| Is it responsive? | Requires improvement |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.5% | 15.2% |
| Diabetes | 10.8% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 2.9% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 7.2% | 14.3% |
| Obesity | 15.8% | 13.9% |
| Smoking | 13.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 62% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 80% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 88% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 89% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bucklands End Lane Surgerythis surgery | – | 17 | 25% | 76% | Yes |
| Hodge Hill Family PracticeBirmingham, B36 8GH | 0.4 miles | 2 | 41% | 54% | Yes |
| Firs SurgeryBirmingham, B36 8LR | 0.6 miles | 79 | 82% | 84% | Yes |
| Schoolacre Road SurgeryBirmingham, B34 6RB | 0.6 miles | 68 | 73% | 82% | Yes |
| Church Lane - KhanBirmingham, B33 9EJ | 0.8 miles | 37 | 55% | 75% | Yes |
| The Harlequin SurgeryBirmingham, B34 7BP | 0.9 miles | 16 | 49% | 65% | Yes |
| Ward End Medical CentreBirmingham, B8 2JN | 1.2 miles | 51 | 58% | 81% | Yes |
| Mirfield SurgeryBirmingham, B33 9SA | 1.3 miles | 8 | 34% | 62% | Yes |
| Parkfield Medical CentreBirmingham, B36 9EJ | 1.3 miles | 66 | 70% | 81% | Yes |
| Shah Zaman SurgeryBirmingham, B35 7QX | 1.3 miles | 62 | 59% | 92% | Yes |
Firs Surgery is 0.6 miles away, scores 79 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bucklands End Lane Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bucklands End Lane Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0121 747 2160.
How do patients rate Bucklands End Lane Surgery?
In the 2026 NHS GP Patient Survey, 76% of patients at Bucklands End Lane Surgery said their overall experience was good. The England average is 77%. 25% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Bucklands End Lane Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Bucklands End Lane Surgery as Requires improvement at its last published inspection (report published 24 November 2023).
What are the opening times of Bucklands End Lane Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 17 September 2025. Bank holidays may differ.
How do I contact Bucklands End Lane Surgery?
Call 0121 747 2160 or visit its website, www.bucklandsendlanesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 36 Bucklands End Lane, Birmingham, B34 6BP.
How many patients are registered at Bucklands End Lane Surgery?
Around 6,177 patients are registered (January 2025). The surgery is part of Birmingham East Central PCN, a group of local surgeries that share staff and services, in the Birmingham and Solihull NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.