GP surgery in West Berkshire
Burdwood Surgery
Wheelers Green Way, Thatcham, RG19 4YF
Scores 79 out of 100, good for a GP surgery in England. 86% of patients say their experience is good and 67% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 69
- Easy to get through on the phone59
- Easy to contact online64
- Good experience of getting in touch62
- Did not wait too long for the appointment76
Quality of care 87
- Patients rate the surgery as good73
- Patients got what they needed73
- Doctors and nurses listen82
- Patients trust the staff85
- Inspection rating (Good)50
- Health checks and screening done72
- Meets NHS clinical targets98
- Children vaccinated on time94
What patients say
114 patients answered the 2026 NHS survey about this surgery.
67%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+6
change since last year
2025: 79% · 2026: 86%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 67% | 57% | 57% |
| Easy to contact via website | 64% | 58% | 58% |
| Easy to contact via NHS App | 73% | 54% | 61% |
| Reception staff helpful | 92% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 29% |
| Sees preferred clinician | 55% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 91% |
| Next steps within 2 days | 96% | 93% | 93% |
| Good experience of contacting | 79% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 79% | 57% | 66% |
| Waiting time was about right | 80% | 69% | 72% |
| Remote appointment | 20% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 92% |
| Treated with care and concern | 94% | 86% | 93% |
| Considered mental wellbeing | 84% | 75% | 83% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 98% | 93% | 94% |
| Involved in decisions | 98% | 92% | 98% |
| Needs were met | 94% | 90% | 84% |
| Overall | |||
| Overall experience good | 85% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 96% |
| Supported by local services | 86% | 70% | 66% |
| Discussed managing condition | 42% | 43% | 46% |
| Agreed a care plan | 62% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8:30am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 25 October 2022. Bank holidays may differ.
- Address
- Wheelers Green Way, Thatcham, RG19 4YF
- Phone
- 01635 868006
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Kennet PCN (a group of local surgeries that share services)
- NHS code
- K81102 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.4% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 22.9% | 14.3% |
| Obesity | 18.9% | 13.9% |
| Smoking | 10.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 84% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 71% | 57% |
| Diabetes: annual foot check | 93% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Burdwood Surgerythis surgery | – | 79 | 67% | 86% | Yes |
| Thatcham Health CentreThatcham, RG18 3HD | 0.8 miles | 41 | 55% | 80% | Yes |
| Eastfield House SurgeryNewbury, RG14 7LW | 3.3 miles | 36 | 57% | 75% | Yes |
| Strawberry Hill Medical CentreNewbury, RG14 1JU | 3.5 miles | 36 | 61% | 76% | Yes |
| Chapel Row SurgeryReading, RG7 6NS | 3.9 miles | 93 | 87% | 90% | Yes |
| Falkland SurgeryNewbury, RG14 7DF | 3.9 miles | 63 | 67% | 81% | Yes |
| Watership Down HealthNewbury, RG20 5QX | 4.9 miles | 89 | 78% | 91% | Yes |
| Tadley Medical P'shipTadley, RG26 4ER | 5.2 miles | 69 | 56% | 86% | Yes |
| The Downland PracticeNewbury, RG20 8UY | 5.4 miles | 78 | 77% | 87% | Yes |
| Theale Medical CentreReading, RG7 5AS | 7.7 miles | 41 | 53% | 82% | Yes |
Chapel Row Surgery is 3.9 miles away, scores 93 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Burdwood Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Burdwood Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01635 868006.
How do patients rate Burdwood Surgery?
In the 2026 NHS GP Patient Survey, 86% of patients at Burdwood Surgery said their overall experience was good. The England average is 77%. 67% found it easy to get through by phone (England 57%). Its GPScore is 79 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Burdwood Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Burdwood Surgery as Good at its last published inspection (report published 24 June 2026).
What are the opening times of Burdwood Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8:30am to 12:30pm, Sunday closed. The surgery last confirmed these times on 25 October 2022. Bank holidays may differ.
How do I contact Burdwood Surgery?
Call 01635 868006. You can also book and order repeat prescriptions in the NHS App. The address is Wheelers Green Way, Thatcham, RG19 4YF.
How many patients are registered at Burdwood Surgery?
Around 10,345 patients are registered (January 2025). The surgery is part of Kennet PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.