GP surgery in West Berkshire
Theale Medical Centre
Englefield Road, Theale, Reading, RG7 5AS
Scores 41 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 27
- Easy to get through on the phone33
- Easy to contact online68
- Good experience of getting in touch36
- Did not wait too long for the appointment14
Quality of care 60
- Patients rate the surgery as good59
- Patients got what they needed60
- Doctors and nurses listen59
- Patients trust the staff38
- Inspection rating (Good)50
- Health checks and screening done55
- Meets NHS clinical targets57
- Children vaccinated on time72
What patients say
124 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
82%
say their experience is good
above the England average (77%)
+9
change since last year
2025: 72% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 57% |
| Easy to contact via website | 66% | 58% | 42% |
| Easy to contact via NHS App | 62% | 54% | 31% |
| Reception staff helpful | 84% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 40% |
| Sees preferred clinician | 41% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 85% |
| Next steps within 2 days | 92% | 93% | 94% |
| Good experience of contacting | 71% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 47% |
| Waiting time was about right | 56% | 69% | 42% |
| Remote appointment | 33% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 87% |
| Treated with care and concern | 83% | 86% | 88% |
| Considered mental wellbeing | 80% | 75% | 79% |
| Had all the information needed | 90% | 92% | 88% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 93% | 92% | 89% |
| Needs were met | 93% | 90% | 87% |
| Overall | |||
| Overall experience good | 82% | 77% | 72% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 73% |
| Supported by local services | 77% | 70% | 56% |
| Discussed managing condition | 34% | 43% | 41% |
| Agreed a care plan | 35% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 124 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 19 November 2024. Bank holidays may differ.
- Address
- Englefield Road, Theale, Reading, RG7 5AS
- Phone
- 0118 930 2513
- [email protected]
- Website
- www.thealemedicalcentre.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Reading Villages PCN (a group of local surgeries that share services)
- NHS code
- K81077 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr. Borthwick
- Calcot Surgery, 72a Royal Avenue, Calcot, Reading, RG31 4UR · 0118 9428688
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.9% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 7.6% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 19.1% | 14.3% |
| Obesity | 12.8% | 13.9% |
| Smoking | 13.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 83% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Theale Medical Centrethis surgery | – | 41 | 53% | 82% | Yes |
| Westwood Road SurgeryReading, RG31 5PR | 2.3 miles | 16 | 57% | 65% | Yes |
| Tilehurst Village SurgeryReading, RG31 5PP | 2.3 miles | 44 | 63% | 74% | Yes |
| The PotteriesReading, RG30 6BW | 2.8 miles | 14 | 33% | 71% | Yes |
| The Boat House SurgeryReading, RG8 7DP | 3.3 miles | 86 | 74% | 92% | Yes |
| Grovelands Medical CentreReading, RG30 1HG | 3.4 miles | 16 | 45% | 73% | Yes |
| Chapel Row SurgeryReading, RG7 6NS | 4.0 miles | 93 | 87% | 90% | Yes |
| Western Elms & Circuit Lane SurgeriesReading, RG30 1AT | 4.0 miles | 20 | 52% | 68% | Yes |
| Coley Park SurgeryReading, RG1 6DN | 4.1 miles | 16 | 57% | 68% | Yes |
| Mortimer SurgeryReading, RG7 3SQ | 4.2 miles | 69 | 78% | 84% | Yes |
The Boat House Surgery is 3.3 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Theale Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Theale Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0118 930 2513.
How do patients rate Theale Medical Centre?
In the 2026 NHS GP Patient Survey, 82% of patients at Theale Medical Centre said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 41 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Theale Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Theale Medical Centre as Good at its last published inspection (report published 9 April 2024).
What are the opening times of Theale Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 19 November 2024. Bank holidays may differ.
How do I contact Theale Medical Centre?
Call 0118 930 2513 or visit its website, www.thealemedicalcentre.com. You can also book and order repeat prescriptions in the NHS App. The address is Englefield Road, Theale, Reading, RG7 5AS.
Does Theale Medical Centre have a branch surgery?
Yes. Theale Medical Centre also runs Dr. Borthwick (Calcot Surgery, 72a Royal Avenue, Calcot, Reading, RG31 4UR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Theale Medical Centre?
Around 10,926 patients are registered (January 2025). The surgery is part of West Reading Villages PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.