GP surgery in North Devon
Caen Medical Centre
Caen Street, Braunton, EX33 1LR
Scores 26 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 13
- Easy to get through on the phone17
- Easy to contact online26
- Good experience of getting in touch22
- Did not wait too long for the appointment13
Quality of care 51
- Patients rate the surgery as good30
- Patients got what they needed25
- Doctors and nurses listen78
- Patients trust the staff69
- Inspection rating (Outstanding)98
- Health checks and screening done8
- Meets NHS clinical targets79
- Children vaccinated on time66
What patients say
120 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
-6
change since last year
2025: 80% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 46% |
| Easy to contact via website | 47% | 58% | 36% |
| Easy to contact via NHS App | 58% | 54% | 30% |
| Reception staff helpful | 73% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 54% | 31% | 47% |
| Sees preferred clinician | 50% | 42% | 34% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 87% |
| Next steps within 2 days | 99% | 93% | 93% |
| Good experience of contacting | 65% | 73% | 74% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 52% |
| Waiting time was about right | 55% | 69% | 54% |
| Remote appointment | 16% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 97% |
| Treated with care and concern | 86% | 86% | 95% |
| Considered mental wellbeing | 80% | 75% | 77% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 96% | 93% | 98% |
| Involved in decisions | 94% | 92% | 96% |
| Needs were met | 87% | 90% | 93% |
| Overall | |||
| Overall experience good | 73% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 85% |
| Supported by local services | 70% | 70% | 76% |
| Discussed managing condition | 50% | 43% | 38% |
| Agreed a care plan | 46% | 46% | 44% |
Green means at least 2 points better than England, red at least 2 points worse. With about 120 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 30 April 2024. Bank holidays may differ.
- Address
- Caen Street, Braunton, EX33 1LR
- Phone
- 01271 818030
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Devon Coastal PCN (a group of local surgeries that share services)
- NHS code
- L83097 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 16 May 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.1% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 12.4% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 10.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 62% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 52% | 57% |
| Diabetes: annual foot check | 65% | 78% |
| Asthma: annual review | 49% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Caen Medical Centrethis surgery | – | 26 | 43% | 73% | Yes |
| Fremington Medical CentreBarnstaple, EX31 2PG | 3.1 miles | 60 | 68% | 80% | Yes |
| Queen's Medical CentreBarnstaple, EX32 8HY | 5.0 miles | 24 | 53% | 78% | Yes |
| Brannam Medical CentreBarnstaple, EX32 8GP | 5.1 miles | 77 | 77% | 90% | Yes |
| Northam SurgeryBideford, EX39 1AZ | 5.3 miles | 84 | 89% | 88% | Yes |
| Litchdon Medical CentreBarnstaple, EX32 9LL | 5.9 miles | 58 | 80% | 82% | Yes |
| Wooda SurgeryBideford, EX39 4AU | 6.4 miles | 91 | 81% | 97% | Yes |
| Bideford Medical CentreBideford, EX39 3AF | 6.6 miles | 80 | 67% | 81% | Yes |
| Combe Coastal PracticeIlfracombe, EX34 8EG | 6.8 miles | 46 | 60% | 85% | Yes |
| Torrington Health CentreTorrington, EX38 8EL | 10.8 miles | 92 | 96% | 90% | Yes |
Fremington Medical Centre is 3.1 miles away, scores 60 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Caen Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Caen Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01271 818030.
How do patients rate Caen Medical Centre?
In the 2026 NHS GP Patient Survey, 73% of patients at Caen Medical Centre said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Caen Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Caen Medical Centre as Outstanding at its last published inspection (report published 16 May 2016).
What are the opening times of Caen Medical Centre?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 30 April 2024. Bank holidays may differ.
How do I contact Caen Medical Centre?
Call 01271 818030. You can also book and order repeat prescriptions in the NHS App. The address is Caen Street, Braunton, EX33 1LR.
How many patients are registered at Caen Medical Centre?
Around 12,938 patients are registered (January 2025). The surgery is part of North Devon Coastal PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.