GP surgery in Northam
Northam Surgery
Bay View Road, Northam, Bideford, EX39 1AZ
Scores 84 out of 100, excellent for a GP surgery in England. 88% of patients say their experience is good and 89% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone93
- Easy to contact online89
- Good experience of getting in touch75
- Did not wait too long for the appointment39
Quality of care 88
- Patients rate the surgery as good80
- Patients got what they needed66
- Doctors and nurses listen72
- Patients trust the staff55
- Inspection rating (Outstanding)98
- Health checks and screening done61
- Meets NHS clinical targets72
- Children vaccinated on time68
What patients say
106 patients answered the 2026 NHS survey about this surgery.
89%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
-5
change since last year
2025: 93% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 89% | 57% | 81% |
| Easy to contact via website | 77% | 58% | 66% |
| Easy to contact via NHS App | 85% | 54% | 70% |
| Reception staff helpful | 92% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 44% | 31% | 42% |
| Sees preferred clinician | 47% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 93% |
| Next steps within 2 days | 94% | 93% | 98% |
| Good experience of contacting | 84% | 73% | 87% |
| The appointment | |||
| Offered a choice of time or day | 78% | 57% | 70% |
| Waiting time was about right | 68% | 69% | 67% |
| Remote appointment | 23% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 97% |
| Treated with care and concern | 90% | 86% | 98% |
| Considered mental wellbeing | 82% | 75% | 89% |
| Had all the information needed | 96% | 92% | 97% |
| Confidence and trust | 94% | 93% | 97% |
| Involved in decisions | 99% | 92% | 97% |
| Needs were met | 93% | 90% | 92% |
| Overall | |||
| Overall experience good | 88% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 90% |
| Supported by local services | 75% | 70% | 89% |
| Discussed managing condition | 35% | 43% | 38% |
| Agreed a care plan | 51% | 46% | 49% |
Green means at least 2 points better than England, red at least 2 points worse. With about 106 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 December 2023. Bank holidays may differ.
- Address
- Bay View Road, Northam, Bideford, EX39 1AZ
- Phone
- 01237 474994
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Torridge PCN (a group of local surgeries that share services)
- NHS code
- L83050 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 6 June 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.9% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.8% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 5.6% | 3.0% |
| Depression | 10.4% | 14.3% |
| Obesity | 15.7% | 13.9% |
| Smoking | 12.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 86% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Northam Surgerythis surgery | – | 84 | 89% | 88% | Yes |
| Bideford Medical CentreBideford, EX39 3AF | 1.5 miles | 80 | 67% | 81% | Yes |
| Wooda SurgeryBideford, EX39 4AU | 1.5 miles | 91 | 81% | 97% | Yes |
| Fremington Medical CentreBarnstaple, EX31 2PG | 4.6 miles | 60 | 68% | 80% | Yes |
| Caen Medical CentreBraunton, EX33 1LR | 5.3 miles | 26 | 43% | 73% | Yes |
| Torrington Health CentreTorrington, EX38 8EL | 6.8 miles | 92 | 96% | 90% | Yes |
| Castle Gardens SurgeryTorrington, EX38 8EU | 6.8 miles | 86 | 80% | 92% | Yes |
| Brannam Medical CentreBarnstaple, EX32 8GP | 7.4 miles | 77 | 77% | 90% | Yes |
| Queen's Medical CentreBarnstaple, EX32 8HY | 7.5 miles | 24 | 53% | 78% | Yes |
| Litchdon Medical CentreBarnstaple, EX32 9LL | 7.9 miles | 58 | 80% | 82% | Yes |
Common questions
Is Northam Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Northam Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01237 474994.
How do patients rate Northam Surgery?
In the 2026 NHS GP Patient Survey, 88% of patients at Northam Surgery said their overall experience was good. The England average is 77%. 89% found it easy to get through by phone (England 57%). Its GPScore is 84 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Northam Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Northam Surgery as Outstanding at its last published inspection (report published 6 June 2016).
What are the opening times of Northam Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 December 2023. Bank holidays may differ.
How do I contact Northam Surgery?
Call 01237 474994. You can also book and order repeat prescriptions in the NHS App. The address is Bay View Road, Northam, Bideford, EX39 1AZ.
How many patients are registered at Northam Surgery?
Around 12,997 patients are registered (January 2025). The surgery is part of Torridge PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.