GP surgery in Cambridge
Cambridge Access Surgery
125 Newmarket Road, Cambridge, CB5 8HB
Scores 83 out of 100, excellent for a GP surgery in England. 81% of patients say their experience is good and 94% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 92
- Easy to get through on the phone98
- Easy to contact online81
- Good experience of getting in touch73
- Did not wait too long for the appointment93
Quality of care 62
- Patients rate the surgery as good57
- Patients got what they needed50
- Doctors and nurses listen24
- Patients trust the staff37
- Inspection rating (Outstanding)98
- Meets NHS clinical targets–
What patients say
50 patients answered the 2026 NHS survey about this surgery.
94%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
-14
change since last year
2025: 95% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 94% | 57% | 95% |
| Easy to contact via website | 72% | 58% | 66% |
| Easy to contact via NHS App | 72% | 54% | 54% |
| Reception staff helpful | 87% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 58% | 31% | 47% |
| Sees preferred clinician | 81% | 42% | 73% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 89% |
| Next steps within 2 days | 98% | 93% | 97% |
| Good experience of contacting | 83% | 73% | 90% |
| The appointment | |||
| Offered a choice of time or day | 78% | 57% | 91% |
| Waiting time was about right | 89% | 69% | 94% |
| Remote appointment | 16% | 26% | 27% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 97% |
| Treated with care and concern | 83% | 86% | 95% |
| Considered mental wellbeing | 67% | 75% | 88% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 92% | 93% | 97% |
| Involved in decisions | 91% | 92% | 96% |
| Needs were met | 91% | 90% | 96% |
| Overall | |||
| Overall experience good | 81% | 77% | 95% |
| Living with a long-term condition | |||
| Confident managing conditions | 56% | 79% | 63% |
| Supported by local services | 80% | 70% | 75% |
| Discussed managing condition | 61% | 43% | 66% |
| Agreed a care plan | 52% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 50 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2022. Bank holidays may differ.
- Address
- 125 Newmarket Road, Cambridge, CB5 8HB
- Phone
- 01223 358961
- [email protected]
- Website
- www.mhcambridgeaccess.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cambridge City PCN (a group of local surgeries that share services)
- NHS code
- Y00056 · NHS profile
Access and facilities
- Step-free access
- Wheelchair access
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 5 October 2017
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Cambridge Access Surgerythis surgery | – | 83 | 94% | 81% | Yes |
| York Street Medical PracticeCambridge, CB1 2PY | 0.3 miles | 69 | 64% | 82% | Yes |
| Petersfield Medical PracticeCambridge, CB1 2AB | 0.5 miles | 46 | 61% | 79% | Yes |
| Red House SurgeryCambridge, CB4 1ER | 0.6 miles | 62 | 51% | 81% | Yes |
| Bridge Street Medical CentreCambridge, CB2 3LS | 0.8 miles | 63 | 67% | 74% | Yes |
| Lensfield Medical PracticeCambridge, CB2 1EH | 0.9 miles | 73 | 84% | 87% | Yes |
| Mill Road SurgeryCambridge, CB1 3DG | 0.9 miles | 33 | 58% | 75% | Yes |
| Trumpington Street Medical PracticeCambridge, CB2 1RG | 1.0 miles | 50 | 66% | 76% | Yes |
| Woodlands SurgeryCambridge, CB2 1LR | 1.1 miles | 86 | 75% | 84% | Yes |
| East Barnwell Health CentreCambridge, CB5 8SP | 1.3 miles | 25 | 57% | 68% | Yes |
Common questions
Is Cambridge Access Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Cambridge Access Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01223 358961.
How do patients rate Cambridge Access Surgery?
In the 2026 NHS GP Patient Survey, 81% of patients at Cambridge Access Surgery said their overall experience was good. The England average is 77%. 94% found it easy to get through by phone (England 57%). Its GPScore is 83 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Cambridge Access Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Cambridge Access Surgery as Outstanding at its last published inspection (report published 5 October 2017).
What are the opening times of Cambridge Access Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2022. Bank holidays may differ.
How do I contact Cambridge Access Surgery?
Call 01223 358961 or visit its website, www.mhcambridgeaccess.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 125 Newmarket Road, Cambridge, CB5 8HB.
How many patients are registered at Cambridge Access Surgery?
Around 657 patients are registered (January 2026). The surgery is part of Cambridge City PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.