GP surgery in Cambridge
Red House Surgery
96 Chesterton Road, Cambridge, CB4 1ER
Scores 62 out of 100, good for a GP surgery in England. 81% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 73
- Easy to get through on the phone29
- Easy to contact online97
- Good experience of getting in touch73
- Did not wait too long for the appointment94
Quality of care 46
- Patients rate the surgery as good56
- Patients got what they needed70
- Doctors and nurses listen50
- Patients trust the staff50
- Inspection rating (Good)50
- Health checks and screening done2
- Meets NHS clinical targets4
- Children vaccinated on time44
What patients say
105 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
81%
say their experience is good
above the England average (77%)
+6
change since last year
2025: 75% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 52% |
| Easy to contact via website | 86% | 58% | 71% |
| Easy to contact via NHS App | 76% | 54% | 48% |
| Reception staff helpful | 95% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 13% |
| Sees preferred clinician | 21% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 91% |
| Next steps within 2 days | 96% | 93% | 99% |
| Good experience of contacting | 83% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 46% |
| Waiting time was about right | 90% | 69% | 83% |
| Remote appointment | 16% | 26% | 24% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 90% |
| Treated with care and concern | 89% | 86% | 87% |
| Considered mental wellbeing | 70% | 75% | 76% |
| Had all the information needed | 97% | 92% | 94% |
| Confidence and trust | 94% | 93% | 94% |
| Involved in decisions | 95% | 92% | 94% |
| Needs were met | 94% | 90% | 90% |
| Overall | |||
| Overall experience good | 81% | 77% | 75% |
| Living with a long-term condition | |||
| Confident managing conditions | 79% | 79% | 84% |
| Supported by local services | 82% | 70% | 74% |
| Discussed managing condition | 48% | 43% | 31% |
| Agreed a care plan | 63% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 December 2024. Bank holidays may differ.
- Address
- 96 Chesterton Road, Cambridge, CB4 1ER
- Phone
- 01223 365555
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Cantab Medical Practices PCN (a group of local surgeries that share services)
- NHS code
- D81054 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Anglia Polytechnic University
- The Medical Centre, Ruskin Lounge, East Road, Cambridge, CB1 1PT · 01223 363271
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.2% | 15.2% |
| Diabetes | 2.7% | 7.9% |
| Asthma | 3.1% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.4% | 3.0% |
| Depression | 6.4% | 14.3% |
| Obesity | 3.7% | 13.9% |
| Smoking | 14.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 35% | 67% |
| Cervical screening, women 50-64 | 62% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 65% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Red House Surgerythis surgery | – | 62 | 51% | 81% | Yes |
| Cambridge Access SurgeryCambridge, CB5 8HB | 0.6 miles | 83 | 94% | 81% | Yes |
| Bridge Street Medical CentreCambridge, CB2 3LS | 0.7 miles | 63 | 67% | 74% | Yes |
| Arbury Road SurgeryCambridge, CB4 2JG | 0.8 miles | 49 | 70% | 81% | Yes |
| Huntingdon Road SurgeryCambridge, CB3 0DB | 0.8 miles | 18 | 56% | 70% | Yes |
| York Street Medical PracticeCambridge, CB1 2PY | 0.8 miles | 69 | 64% | 82% | Yes |
| Petersfield Medical PracticeCambridge, CB1 2AB | 0.9 miles | 46 | 61% | 79% | Yes |
| Trumpington Street Medical PracticeCambridge, CB2 1RG | 1.0 miles | 50 | 66% | 76% | Yes |
| Lensfield Medical PracticeCambridge, CB2 1EH | 1.2 miles | 73 | 84% | 87% | Yes |
| Nuffield Road Medical CentreCambridge, CB4 1GL | 1.2 miles | 21 | 42% | 75% | Yes |
Cambridge Access Surgery is 0.6 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Red House Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Red House Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01223 365555.
How do patients rate Red House Surgery?
In the 2026 NHS GP Patient Survey, 81% of patients at Red House Surgery said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 62 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Red House Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Red House Surgery as Good at its last published inspection (report published 24 May 2022).
What are the opening times of Red House Surgery?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 December 2024. Bank holidays may differ.
How do I contact Red House Surgery?
Call 01223 365555. You can also book and order repeat prescriptions in the NHS App. The address is 96 Chesterton Road, Cambridge, CB4 1ER.
Does Red House Surgery have a branch surgery?
Yes. Red House Surgery also runs Anglia Polytechnic University (The Medical Centre, Ruskin Lounge, East Road, Cambridge, CB1 1PT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Red House Surgery?
Around 21,600 patients are registered (January 2025). The surgery is part of Cantab Medical Practices PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.