GP surgery in Kingston upon Thames
Canbury & Berrylands Surgery
1 Elm Road, Kingston Upon Thames, KT2 6HR
Scores 80 out of 100, excellent for a GP surgery in England. 87% of patients say their experience is good and 76% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 88
- Easy to get through on the phone76
- Easy to contact online98
- Good experience of getting in touch86
- Did not wait too long for the appointment78
Quality of care 66
- Patients rate the surgery as good77
- Patients got what they needed34
- Doctors and nurses listen78
- Patients trust the staff73
- Inspection rating (Good)50
- Health checks and screening done32
- Meets NHS clinical targets63
- Children vaccinated on time48
What patients say
85 patients answered the 2026 NHS survey about this surgery.
76%
find the phone easy
well above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+9
change since last year
2025: 78% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 76% | 57% | 59% |
| Easy to contact via website | 87% | 58% | 81% |
| Easy to contact via NHS App | 82% | 54% | 67% |
| Reception staff helpful | 97% | 85% | 94% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 28% |
| Sees preferred clinician | 37% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 89% |
| Next steps within 2 days | 95% | 93% | 95% |
| Good experience of contacting | 88% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 56% | 57% | 52% |
| Waiting time was about right | 81% | 69% | 83% |
| Remote appointment | 20% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 87% |
| Treated with care and concern | 86% | 86% | 88% |
| Considered mental wellbeing | 74% | 75% | 78% |
| Had all the information needed | 96% | 92% | 95% |
| Confidence and trust | 96% | 93% | 97% |
| Involved in decisions | 95% | 92% | 89% |
| Needs were met | 89% | 90% | 87% |
| Overall | |||
| Overall experience good | 87% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 96% | 79% | 82% |
| Supported by local services | 86% | 70% | 76% |
| Discussed managing condition | 47% | 43% | 37% |
| Agreed a care plan | 62% | 46% | 33% |
Green means at least 2 points better than England, red at least 2 points worse. With about 85 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 October 2022. Bank holidays may differ.
- Address
- 1 Elm Road, Kingston Upon Thames, KT2 6HR
- Phone
- 020 8547 4270
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Canbury Churchill Orchard Berrylands PCN (a group of local surgeries that share services)
- NHS code
- H84010 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Canbury & Berrylands Surgery
- Ewell Road, Surbiton, KT6 6EZ
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Children’s play area
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 10.8% | 15.2% |
| Diabetes | 5.3% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 1.1% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 8.1% | 13.9% |
| Smoking | 9.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 71% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 55% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Canbury & Berrylands Surgerythis surgery | – | 80 | 76% | 87% | Yes |
| Kingston Health CentreKingston Upon Thames, KT2 5AD | 0.3 miles | 74 | 63% | 87% | Yes |
| Churchill Medical CentreKingston Upon Thames, KT2 6PG | 0.4 miles | 74 | 58% | 86% | Yes |
| St Albans Medical CentreKingston Upon Thames, KT2 5HF | 0.6 miles | 55 | 74% | 78% | Yes |
| Fairhill Medical PracticeKingston Upon Thames, KT2 7PX | 0.6 miles | 15 | 44% | 69% | Yes |
| Hampton Wick SurgeryKingston Upon Thames, KT1 4DY | 0.7 miles | 64 | 81% | 85% | Yes |
| Groves Medical CentreNew Malden, KT3 3TX | 1.5 miles | 25 | 37% | 72% | Yes |
| Thameside Medical PracticeTeddington, TW11 8HU | 1.6 miles | 78 | 66% | 85% | Yes |
| Langley Medical PracticeSurbiton, KT6 6EZ | 1.6 miles | 91 | 77% | 90% | Yes |
| Central SurgerySurbiton, KT6 6EZ | 1.6 miles | 15 | 49% | 66% | Yes |
Langley Medical Practice is 1.6 miles away, scores 91 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Canbury & Berrylands Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Canbury & Berrylands Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 020 8547 4270.
How do patients rate Canbury & Berrylands Surgery?
In the 2026 NHS GP Patient Survey, 87% of patients at Canbury & Berrylands Surgery said their overall experience was good. The England average is 77%. 76% found it easy to get through by phone (England 57%). Its GPScore is 80 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Canbury & Berrylands Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Canbury & Berrylands Surgery as Good at its last published inspection (report published 7 March 2017).
What are the opening times of Canbury & Berrylands Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 October 2022. Bank holidays may differ.
How do I contact Canbury & Berrylands Surgery?
Call 020 8547 4270. You can also book and order repeat prescriptions in the NHS App. The address is 1 Elm Road, Kingston Upon Thames, KT2 6HR.
Does Canbury & Berrylands Surgery have a branch surgery?
Yes. Canbury & Berrylands Surgery also runs Canbury & Berrylands Surgery (Ewell Road, Surbiton, KT6 6EZ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Canbury & Berrylands Surgery?
Around 9,318 patients are registered (January 2025). The surgery is part of Canbury Churchill Orchard Berrylands PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.