GP surgery in Kingston upon Thames
Kingston Health Centre
10 Skerne Road, Kingston Upon Thames, KT2 5AD
Scores 74 out of 100, good for a GP surgery in England. 87% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 72
- Easy to get through on the phone53
- Easy to contact online80
- Good experience of getting in touch71
- Did not wait too long for the appointment77
Quality of care 74
- Patients rate the surgery as good78
- Patients got what they needed64
- Doctors and nurses listen47
- Patients trust the staff64
- Inspection rating (Outstanding)98
- Health checks and screening done29
- Meets NHS clinical targets36
- Children vaccinated on time29
What patients say
90 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
87%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 84% · 2026: 87%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 70% |
| Easy to contact via website | 71% | 58% | 74% |
| Easy to contact via NHS App | 61% | 54% | 68% |
| Reception staff helpful | 87% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 25% |
| Sees preferred clinician | 51% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 91% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 82% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 80% |
| Waiting time was about right | 81% | 69% | 77% |
| Remote appointment | 19% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 86% |
| Treated with care and concern | 81% | 86% | 83% |
| Considered mental wellbeing | 78% | 75% | 67% |
| Had all the information needed | 93% | 92% | 98% |
| Confidence and trust | 95% | 93% | 96% |
| Involved in decisions | 92% | 92% | 92% |
| Needs were met | 93% | 90% | 95% |
| Overall | |||
| Overall experience good | 87% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 69% | 79% | 78% |
| Supported by local services | 66% | 70% | 72% |
| Discussed managing condition | 43% | 43% | 60% |
| Agreed a care plan | 67% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 90 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 7am to 8pm |
| Tuesday | 7am to 8pm |
| Wednesday | 7am to 8pm |
| Thursday | 7am to 8pm |
| Friday | 7am to 8pm |
| Saturday | 9am to 5pm |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2025. Bank holidays may differ.
- Address
- 10 Skerne Road, Kingston Upon Thames, KT2 5AD
- Phone
- 020 8549 4747
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Kingston PCN (a group of local surgeries that share services)
- NHS code
- H84061 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 6.3% | 15.2% |
| Diabetes | 3.2% | 7.9% |
| Asthma | 3.4% | 6.6% |
| COPD | 0.4% | 1.9% |
| Coronary heart disease | 1.0% | 3.0% |
| Depression | 9.3% | 14.3% |
| Obesity | 7.4% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 76% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Kingston Health Centrethis surgery | – | 74 | 63% | 87% | Yes |
| Canbury & Berrylands SurgeryKingston Upon Thames, KT2 6HR | 0.3 miles | 80 | 76% | 87% | Yes |
| Hampton Wick SurgeryKingston Upon Thames, KT1 4DY | 0.4 miles | 64 | 81% | 85% | Yes |
| St Albans Medical CentreKingston Upon Thames, KT2 5HF | 0.5 miles | 55 | 74% | 78% | Yes |
| Churchill Medical CentreKingston Upon Thames, KT2 6PG | 0.7 miles | 74 | 58% | 86% | Yes |
| Fairhill Medical PracticeKingston Upon Thames, KT2 7PX | 1.0 miles | 15 | 44% | 69% | Yes |
| Thameside Medical PracticeTeddington, TW11 8HU | 1.3 miles | 78 | 66% | 85% | Yes |
| Park Road SurgeryTeddington, TW11 0AU | 1.5 miles | 81 | 75% | 90% | Yes |
| Langley Medical PracticeSurbiton, KT6 6EZ | 1.6 miles | 91 | 77% | 90% | Yes |
| Claremont Medical CentreSurbiton, KT6 6BS | 1.6 miles | 87 | 59% | 93% | Yes |
Langley Medical Practice is 1.6 miles away, scores 91 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Kingston Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Kingston Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 020 8549 4747.
How do patients rate Kingston Health Centre?
In the 2026 NHS GP Patient Survey, 87% of patients at Kingston Health Centre said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 74 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Kingston Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Kingston Health Centre as Outstanding at its last published inspection (report published 18 March 2026).
What are the opening times of Kingston Health Centre?
Reception is open Monday 7am to 8pm, Tuesday 7am to 8pm, Wednesday 7am to 8pm, Thursday 7am to 8pm, Friday 7am to 8pm, Saturday 9am to 5pm, Sunday closed. The surgery last confirmed these times on 21 October 2025. Bank holidays may differ.
How do I contact Kingston Health Centre?
Call 020 8549 4747. You can also book and order repeat prescriptions in the NHS App. The address is 10 Skerne Road, Kingston Upon Thames, KT2 5AD.
How many patients are registered at Kingston Health Centre?
Around 27,577 patients are registered (January 2025). The surgery is part of Kingston PCN, a group of local surgeries that share staff and services, in the South West London NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.